Technical Writer (Bilingual Spanish/English)
Company: Tillamook Creamery
Location: Portland
Posted on: May 4, 2024
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Job Description:
What you will do: This is a new role and part of the L&D
function at TCCA to create documentation and educational materials
to boost user experience for our operations workforce. Reporting to
the Technical Training Manager, this role requires bilingual work
in Spanish and English, and will focus on partnering with Plant
Operations, Quality, Safety, Supply Chain, and Engineering
departments to standardize, create, and maintain documents for
training content needs. This role will be pivotal in meeting
targeted goals within our training plan implementation, and is a
temporary position ending November 2024.
Here s a day in the life:
Determine the clearest and most logical way to document information
for the greatest reader comprehension Generate innovative ideas for
content and workflow solutions Meet with subject matter experts to
ensure specialized topics are appropriately addressed Review and or
copy edit content developed by other members of the team to ensure
uniform
voice
Produce and maintain first in class documentation including user
guides, work instructions/SOP s, one pager trainings, training aids
and other educational materials Research, outline, write and edit
new and existing training content, working closely with various
departments to understand project requirements
Monitor metrics on the usage of training materials as well as
feedback to prioritize future training Identify problem area or
deficiencies and proactively contribute to their improvement Assess
and evaluate the user and employee needs and level of knowledge
relevant to technical documentation Adapt rapidly to changing
requirements and be able to adjust responsibilities, time and
objectives accordingly Proven ability to handle multiple projects
simultaneously, with an eye for prioritization Demonstrated project
management experience
Knowledge, skills, and abilities:
Bachelor s degree in relevant technical field such as Computer
Science, Engineering etc. or technical writing certification
Bilingual in Spanish and English Preferably 2-4 years of experience
as a technical writer Microsoft Office applications proficiency
(Word, Excel, PowerPoint, Outlook) Strong written and verbal
communications and experience working with content in multiple
mediums Experience in creating documentation for audiences with
different levels of technical skills
Strong experience owning the end-to-end documentation creation
process Experience in presenting technical information in a life
setting, such as classroom training, presentations, or video
conference Excellent verbal, written, and presentation skills
Ability to function as a self-motivated team player capable of
working with minimal supervision Ability to travel between
locations
Preferred Skills:
Experience with visual design in Adobe Illustrator, Articulate,
PowerPoint, or other software used for developing engaging training
experiences Understanding in the areas of Manufacturing Safety,
Quality Processes, Manufacturing Processes, and Maintenance
Awareness Dairy manufacturing experience a plus
Industry leading benefit and reward programs: We offer outstanding
benefits to our employees. For more information, please visit the
careers page:www.tillamook.com/careers. We are committed to
creating a diverse culture and inclusive conditions where all
employees are heard, valued and feel a sense of belonging. We rely
on different perspectives, thoughts, backgrounds and cultures to
inform our work, to help us be better as a brand and as an employer
and to fuel our success. We are seeking talent from a wide range of
diversity, perspectives, and backgrounds to join our exceptional
organization and help us build our future.
Tillamook County Creamery Association (TCCA) is a Drug-Free
Workplace. EEO/AA
Keywords: Tillamook Creamery, Portland , Technical Writer (Bilingual Spanish/English), Advertising , Portland, Oregon
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