Automation Analyst, Cash App
Company: Cash App
Location: Portland
Posted on: February 25, 2021
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Job Description:
Company DescriptionCash App is the fastest growing financial
brand in the world. Initially built to take the pain out of
peer-to-peer payments, Cash App has gone from a simple product with
a single purpose to a dynamic app with over 24 million monthly
active users. We are bringing a better way to send, spend, invest,
and save to anyone who has ever sought an alternative to the
traditional banking system.Loved by customers and pop culture,
we've consistently held the top spot for finance in the App Store
for many years, seeing more engagement with millions of followers
across social media in a day than most brands see in a year. We are
building an ecosystem to redefine the world's relationship with
money by making it universally accessible.We want to hire the best
talent regardless of location. Our employment model is distributed,
offering the opportunity to collaborate with teams across the world
in San Francisco, New York, St. Louis, Portland, Toronto,
Kitchener-Waterloo, Sydney, and Melbourne.Interested in learning
more?Job DescriptionThe Automation Analyst for Cash Customer
Operations will recommend and provide groundbreaking automation,
elevating customer operations to the next level. Partner with our
application developers, data analytics, data science, and
engineering teams to breathe new life into our our tools. You will
demonstrate a basic understanding of software engineering concepts
and improve our workflows to take advantage of optimization
efforts. You will report to the Systems Analyst Lead and work with
partners, data analytics, data science, and engineering teams.*
Partner with multiple teams (e.g. Operations, Engineering, Data
Science, Data Analytics) to frame problems, both mathematically and
within the business context, to improve services and business
processes; to identify opportunities, assess risk potentials and
explain trends; to exceed Goals to reduce handle time, smartly
lower volumes, refine processes.* Build experience with data,
including querying, aggregation, deep analysis, visualization and
models; communicate findings/applicable insights to audiences at
varying levels of technical sophistication* Form and test
hypothesis; design and apply statistics, modeling, optimization and
machine learning techniques to create scalable solutions for
predictive learning, forecasts, personalization, anomaly detection,
content ranking, selection, and recommendation* Design, and run
both simulated and live experiments (A/B and multivariate tests) to
guide our performance* Oversee concepts, development, and
communication of analytics including models, visualizations, and
indices to provide insights* Research new methods to further
promote our Machine Learning and Artificial Intelligence approaches
(e.g. unsupervised methods including clustering, ensemble modeling,
neural networks)* Help with data requirements gathering and data
validations to improve our data productsQualifications* Degree in a
related quantitative field (Computer Science, Math, Statistics,
Engineering, Physics).* 3+ years of relevant working experience in
a similar role, preferably involving business information or
customer success* Experience with data querying languages (e.g.
SQL), scripting languages (e.g. Python), and
statistical/mathematical programming languages (e.g. Python, R,
SAS)* Expertise with statistical analysis, applying several machine
learning techniques, predictive modeling and data mining to solve
our problems* Experience with business intelligence tools (e.g.
Tableau, Looker)* Experience with Salesforce and at least one other
enterprise software solutionAdditional InformationCash App treats
all employees and job applicants equally. Every decision is based
on merit, qualifications, and talent. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual
orientation, age, marital status, veteran status, or disability
status.We will consider for employment qualified applicants with
criminal histories in a manner consistent with each office's
corresponding local guidelines.
Keywords: Cash App, Portland , Automation Analyst, Cash App, Accounting, Auditing , Portland, Oregon
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