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Automation Analyst, Cash App

Company: Cash App
Location: Portland
Posted on: February 25, 2021

Job Description:

Company DescriptionCash App is the fastest growing financial brand in the world. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app with over 24 million monthly active users. We are bringing a better way to send, spend, invest, and save to anyone who has ever sought an alternative to the traditional banking system.Loved by customers and pop culture, we've consistently held the top spot for finance in the App Store for many years, seeing more engagement with millions of followers across social media in a day than most brands see in a year. We are building an ecosystem to redefine the world's relationship with money by making it universally accessible.We want to hire the best talent regardless of location. Our employment model is distributed, offering the opportunity to collaborate with teams across the world in San Francisco, New York, St. Louis, Portland, Toronto, Kitchener-Waterloo, Sydney, and Melbourne.Interested in learning more?Job DescriptionThe Automation Analyst for Cash Customer Operations will recommend and provide groundbreaking automation, elevating customer operations to the next level. Partner with our application developers, data analytics, data science, and engineering teams to breathe new life into our our tools. You will demonstrate a basic understanding of software engineering concepts and improve our workflows to take advantage of optimization efforts. You will report to the Systems Analyst Lead and work with partners, data analytics, data science, and engineering teams.* Partner with multiple teams (e.g. Operations, Engineering, Data Science, Data Analytics) to frame problems, both mathematically and within the business context, to improve services and business processes; to identify opportunities, assess risk potentials and explain trends; to exceed Goals to reduce handle time, smartly lower volumes, refine processes.* Build experience with data, including querying, aggregation, deep analysis, visualization and models; communicate findings/applicable insights to audiences at varying levels of technical sophistication* Form and test hypothesis; design and apply statistics, modeling, optimization and machine learning techniques to create scalable solutions for predictive learning, forecasts, personalization, anomaly detection, content ranking, selection, and recommendation* Design, and run both simulated and live experiments (A/B and multivariate tests) to guide our performance* Oversee concepts, development, and communication of analytics including models, visualizations, and indices to provide insights* Research new methods to further promote our Machine Learning and Artificial Intelligence approaches (e.g. unsupervised methods including clustering, ensemble modeling, neural networks)* Help with data requirements gathering and data validations to improve our data productsQualifications* Degree in a related quantitative field (Computer Science, Math, Statistics, Engineering, Physics).* 3+ years of relevant working experience in a similar role, preferably involving business information or customer success* Experience with data querying languages (e.g. SQL), scripting languages (e.g. Python), and statistical/mathematical programming languages (e.g. Python, R, SAS)* Expertise with statistical analysis, applying several machine learning techniques, predictive modeling and data mining to solve our problems* Experience with business intelligence tools (e.g. Tableau, Looker)* Experience with Salesforce and at least one other enterprise software solutionAdditional InformationCash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will consider for employment qualified applicants with criminal histories in a manner consistent with each office's corresponding local guidelines.

Keywords: Cash App, Portland , Automation Analyst, Cash App, Accounting, Auditing , Portland, Oregon

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