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Office Specialists

Company: Oregon Liquor Control Commission
Location: Portland
Posted on: December 5, 2019

Job Description:

Education - Associate's Degree Skills - OLCC Service Permit - Driver's License - Microsoft Word - Customer Service - Clerical Experience Are you a professional individual with excellent customer service, interpersonal, organization and computer skills? Does assisting internal and external customers sound like something you would enjoy? If this sounds like you, please consider joining our team! This recruitment is intended to fill one full-time, Limited Duration position at the Oregon Liquor Control Commission (OLCC), located at 9079 SE McLoughlin Blvd, Portland OR 97222. ** The duration of this appointment will end on or before June 30, 2021 ** *** This recruitment is an internal and external opportunity *** Employees who are Public Employee Retirement System (PERS) participating members will have their base salary increased by 6.95% and pay a 6% employee contribution to PERS; the salary range noted above reflects base salary only. About the Agency: The OLCC is a fast growing agency responsible for regulating the distribution, sale and service of alcoholic beverages, the production and sale of recreational marijuana, the tracking of Oregon Health Authority medical marijuana, and the tracking of industrial hemp products sold in OLCC retail stores. The agency is comprised of three major operational programs: Distilled Spirits, Marijuana and Public Safety. All three programs are supported by the Administration, Financial Services, and Support Services divisions. Revenue generated from these programs helps support state and local government programs. What you will be doing! The person selected for this position will: Review online applications for alcohol service permits by viewing entire application and all uploaded documentation. Assess validity of information provided and ensure data is accurate. Review identification uploads to verify that I.D. is current, valid, belongs to the applicant, is not false or altered and meets the requirements set in administrative rule. Resolve conflicting information or incorrect information by corresponding with applicant via phone, email or through the action required online system. Ensure that all application information is provided by the applicant. Document processes in the online system by using the notes and document upload capabilities. Assist customers with setting up user accounts and filing applications online. Provide customer assistance by telephone, email, and if necessary in person. Advise on technology use, including internet browsers, file size and platforms. Advise on eligibility for permit, availability of required education course and other service permit and server education statutes and rules. Advise on confidentiality and use of personal information. Advise on financial holds and banking policies regarding online payments. Process service permit applications that contain criminal history and random service permit applicants that will have a computerized criminal history (CCH) check by running a Law Enforcement Data System (LEDS) check on applications. Evaluate LEDS printout and applicant criminal history against Oregon Administrative Rules to determine whether to grant the application or refer it for further investigator to the license investigator or manager. In consultation with manager or Service Permit Administrative Specialist, sets the random check level from zero to one hundred percent, based on program needs. Maintain statics on CCH runs and resulting investigators. Keep these statistics for License and Permit Program Manager for use in managing workload and for policy discussions about service permit processing and denials. Work with financial services to resolve payment problems and to process charge-backs and refunds. Act as a resource person for Information Services and Financial Services departments to analyze and facilitate timely resolution of problems due to database limitations and delays due to Financial Services processing requirements. Process suspension requests from Department of Justice (DOJ) and county courts. Process suspension request resulting from OLCC compliance action. Enter suspension information into the system, change status to suspend, upload supporting documents and lift suspension on the date prescribed by the suspension documents. Maintain application files. Provide service permit records to agency staff, law reinforcement agencies and to the public, adhering to public record request guidelines including information privacy laws, protecting social security, driver license and financial account information. What we are looking for! Experience handling sensitive information with strict confidentiality and maintaining a high degree of professionalism Intermediate skill and proficiency in Microsoft applications such as Outlook, Word, and Excel Experience explaining laws, rules and procedures, preferably in a regulating setting. High volume email/phone customer service experience Experience advising on technology use; including using different computer systems across multiple platforms and browsers. Please Note: In ition to your related work experience and education, we will use the desired attributes and minimum qualifications above under the ' What we are looking for! ' section to determine whom to interview. Please make sure the attributes and minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation. Minimum Qualifications: Two years of general clerical experience, one year of which included typing, word processing, or other experience generating documents; OR an Associate's degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience. College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis. How to: (complete application in full) External Applicants: Click on the 'Apply' button and submit your application. View this video for help. Internal Applicants (this includes Current State of Oregon employees): via your employee Workday account. View this job aid for help. Do you want to print a copy of this job posting? Once the job posting has closed you will not be able to go back and print it. Criminal Background Check: OLCC will conduct a personal background investigation which includes a computerized criminal history check and being fingerprinted for a nationwide criminal history check for certification purposes. Any history of criminal activity will be reviewed and could result in the withdrawal of a job offer or termination of employment as applicable. This is a NON-SWORN position that requires a complete Electronic Statement of Personal History (eSOPH). The finalist applicant will receive instructions from the Department of Human Resources on how to login to the eSOPH. Veteran's Preference: OLCC provides veterans' preference points to all eligible veterans. For more information, please go here: *********************************************** . For privacy reasons, please do not attach veterans' preference documents when initiallying. You will be asked to submit those once you've submitted your application via a pop-up with a veterans' preference questionnaire. Please check your workday account email regularly for notices to send documents. Questions/Need Help? If you have questions about the recruitment or need assistance, please contact our Human Resource Analyst, Tracie Knight at ************************ THE OREGON LIQUOR CONTROL COMMISSION IS AN EQUAL OPPORTUNITY, AFFIRMATIVE ACTION EMPLOYER COMMITTED TO WORK FORCE DIVERSITY

Keywords: Oregon Liquor Control Commission, Portland , Office Specialists, Administration, Clerical , Portland, Oregon

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