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Virtual Receptionist - Fully Remote

Company: Ruby Receptionists - Receptionist Board
Location: Portland
Posted on: November 23, 2021

Job Description:

*Ask us about the variety of shifts available!*
Shifts range from 20 to 40 hours per week, with start times as early as 5:00am PT/7:00am CT. We also have shifts that include a combination of weekday and weekend days - let us know what works for you! For more details about working for Ruby and the Virtual Receptionist role, check out our Careers site: ruby.com/careers
* This position is fully remote. See working conditions for more. *

If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses and ultimately to do our part to make the world a better place. If this mission is important and resonates with you, come grow with us!
Starting wage in Missouri & Kansas
0-3 months $15.75 - 3-6 months $16.50 - 6-12 months $17.25 - 1 year $18.75
Starting wage in Oregon & Washington
0-3 months $16.50 - 3-6 months $17.25 - 6-12 months $18.00 - 1 year $19.50 and it only gets better from there!
What is a Virtual Receptionist?
What is a Ruby Virtual Receptionist?
Our proprietary technology enables us to be a virtual extension of our customers' teams 24/7/365, and make a direct impact on their businesses every day. If you're a speedy typer who loves tech, and customer service, read on!
On any given day, you could be taking a detailed message for an attorney in one interaction, to connecting a caller with their wedding planner in another. You will be speaking with folks from all walks of life across a variety of industries - the only thing that remains the same is your welcoming tone. We give our customers the personalized service and interactions they deserve, making meaningful connections that help their businesses grow and thrive.
Top Accountabilities
Adhere to Ruby's call-handling expectations, accurately completing over 200 calls per day, limiting personal bias while answering calls professionally in your own Ruby tone.
Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with customers and callers. WOW them!
Maintain accuracy, mindfulness, and a strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
Multi-task in a fast-paced, technology-rich environment. Toggle between two screens and utilize multiple applications simultaneously, while delivering exemplary caller experiences.
Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.
Your Work DNA
You are tech-savvy and can multi-task navigating multiple screens and systems, while seamlessly navigating a conversation with a caller or customer live and in real-time.
You are positive and professional with a high degree of emotional intelligence. Your can-do attitude is amplified when you are handling multiple tasks at once.
You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses from attorneys to healthcare offices.
Your laser-focus and high attention to detail allow you to accurately depict the spirit of a message, while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
You are a team player, both reliable and present in your role. Your Coach and teammates can count on you to do what you say you'll do.
Qualifications
1 year of professional/administrative customer-facing experience; remote working experience a plus!
Willing and able to deliver service to a variety of industries without bias and with empathy
Enjoys technology and adept at using and troubleshooting in new and complex systems
Skilled at navigating difficult interactions while remaining professional and service-oriented
Typing speed: 40 WPM and able to pass e-Skill assessment
Bilingual Spanish/English is a plus!
Call center experience, preferred
Requirements for Working Remotely
Internet bandwidth to support systems and applications remotely
Run a speed test to test your internet - any site will do! This one works well: https://www.speedtest.net/
Minimum required speeds: 20 mbps download / 5 mbps upload (10 mbps recommended)
*Satellite or wireless internet does not allow sufficient bandwidth*
Direct access to your router via Ethernet cable (Ethernet cable will be provided; best connection
Dedicated workspace with limited distractions
Ability to maintain a predictable and consistent schedule
All equipment will be provided PLUS monthly internet subsidy will be provided
This is a coverage position that requires the ability to work a predictable and consistent set schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer.
Requirements for Training Remotely -Training Schedule 7:30am-3pm PST & 9:30am-5pm CST for a period of 12 business days total
Training will consist of being present, on time, and fully engaged for your first 12 days. Any absence in this training period may impact your ability to continue employment with Ruby.
Training will be conducted in a remote environment with various trainers providing hands-on support for all aspects of the virtual receptionist role.
A meaningful portion of training is self-paced learning, completing e-learning courses on your own and coming together with the class to discuss and apply the learning. Self-discipline is a must to be successful during training!
Ability to ensure all equipment has arrived and is connected and ready for use on your first day. Notify appropriate contacts if there are issues with equipment or setup. If your technology is not set up prior to training, it will impact your ability to be successful. (Contact list provided)
Working conditions
Normally work takes place in an open office, call center environment with a diverse employee population. Due to COVID-19, we have transitioned into a fully remote environment. If folks are productive and happy working from home and are located in one of the states we currently employ hourly folks (OR, WA, AZ, MO, and KS), this may be for you. In order to meet the demands of running our technology remotely, remote Receptionists need to have internet bandwidth sufficient to run our systems, listed above. There may be an option to return to office if you choose to do so there are some Covid-19 Safety requirements you will need to adhere to. Please see below.
COVID-19 Safety
We are committed to providing a safe and healthy work environment for all Rubys. For those that work in office, we are implementing safety protocols to ensure that we are doing our part to keep those who work in our offices safe and help stop the spread of COVID-19.
We will be entering a phased reopening beginning in Fall/Winter 2021 and intend to require proof of vaccination for employees who work in an office site. For those that desire to work for Ruby but are not able to provide proof of vaccination, working remotely continues to be an option.
Ruby Receptionists is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!
Ruby participates in the federal E-Verify program in certain locations as required by law to verify new employees' authorization to work in the United States. Feel free to ask us about this if you have any questions-

Keywords: Ruby Receptionists - Receptionist Board, Portland , Virtual Receptionist - Fully Remote, Administration, Clerical , Portland, Oregon

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