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Senior UX Researcher - Client Experience - Remote (US), Hybrid, or office based

Company: Multiverse
Location: Portland
Posted on: January 16, 2022

Job Description:


Senior User Experience Researcher

We are Multiverse, a tech startup with a social mission. We're building an outstanding alternative to university and corporate training, to develop a diverse group of future leaders. Our impact focuses on three core areas: measuring potential beyond academics, delivering world-class job-focused training via applied learning, and helping diverse groups of young people build social capital through a thriving community.

We are one of the fastest growing businesses in Europe and also rapidly expanding in North America, working with over 300 clients including Facebook, Morgan Stanley, KPMG, Kantar, Citi and Microsoft.

We started 2021 with the UK's largest ever EdTech funding round - a $44m Series B. Since then we've opened our New York office, and been awarded "Outstanding" by OFSTED (the UK government's education regulator) across every category. In September 2021, we broke the funding record again with a $130m Series C raise.

We are looking for exceptional people to join us as we create something genuinely radical that will replace the way people think about accessing careers and how they learn.


Your mission!

Our product vision is to build an infrastructure for apprenticeships worldwide and for our users we want to provide a single platform experience. With this in mind, you will help drive a user-driven product roadmap, providing valuable insight into complex problems across our products.

You will be working closely with Product Managers, Product Designers, Engineers and our stakeholders to deliver on our quarterly OKR's (Objectives and Key Results).

You will...

  • Lead on designing, planning and conducting the user research process across Products from developing user recruitment through to test moderation, analysis and reporting.
  • Modelling insights gained from user research into formats to enhance organisational understanding of our users - such as personas and user journey maps.
  • Work closely with our product team and software developers to turn user data into actionable requirements that feed into Product strategy.
  • Help to create a regular cadence of user research by ensuring we have a pool of participants and a standard methodology.
  • Promote user-centred design principles and best practice across the organisation.
  • Work closely with our senior user experience researcher to create a research repository.
  • Create research artefacts and communicate these to the rest of Multiverse.
  • Be an advocate for our users within Multiverse.
    You might have---
    • Experience managing, executing and analysing usability test sessions or focus group sessions.
    • Experience creating a research repository.
    • Excellent presentation skills for delivering insights in various formats.
    • Experience with successfully influencing senior stakeholders.
    • Understanding of user interface/user interaction design principles.
    • Excellent communication skills for cross-functional collaboration.
    • Experience of analysing both quantitative and/or qualitative research methods.
    • Experience of working in an agile development environment.

      What's in it for you?
      • Ownership in the business through equity options
      • 20 days PTO to ensure you have plenty of time to recharge and stay on top of your game. We will make you take them!
      • Learn from the people who grew four different pre-IPO businesses to multi-billion dollar valuations (most recently AppDynamics)
      • Be surrounded by smart, driven and ambitious people who dream big, work hard and have fun
      • Comprehensive insurance plans and 401(k) starting on your first day
      • Be at the heart of a rapidly accelerating business that the leading Silicon Valley VCs are investing in; and be part of the foundational team on the ground in the US
        Multiverse provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Multiverse will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: Multiverse, Portland , Senior UX Researcher - Client Experience - Remote (US), Hybrid, or office based, Administration, Clerical , Portland, Oregon

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