Medical Receptionist
Company: Northwest Extremity Specialists
Location: Portland
Posted on: April 3, 2026
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Job Description:
Job Description This is a Float position and will require travel
to multiple clinics throughout the Portland Metro area. As a
Medical Receptionist, you will be responsible for helping resolve
patient issues pertaining to claims, benefits, referrals,
physicians, and access. You will also be responsible for managing a
high volume of inbound calls, entering patient information into
information systems, and resolving caller's issues with outstanding
customer service skills. The Medical Receptionist will assist with
coordinating center activities and advising patient flow throughout
the center and supporting the medical providers in the delivery of
patient care especially related to the patient intake and
registration process. Functions as an ambassador is welcoming and
attentive to the needs of all patients and creates a positive front
office patient experience by managing expectations while
demonstrating compassion and respect. Also functions as a member of
the health care team by assisting in the delivery of
patient-focused care by demonstrating excellent communication and
problem-solving skills. Patient Service Responsibilities:
Responsible for greeting and verifying the purpose for the
patient’s visit to determine patient priority. Responsible for
inputting all information into practice management system.
Responsible for verifying eligibility as well as performing
financial screenings. Responsible for monitoring patient wait times
and proactively communicating with patients regarding their status
during the visit. Responsible for scheduling appointments.
Responsible for reviewing and preparing charts in advance of the
visit. Responsible for telephone management and ensuring that all
calls are answered and resolved as expected. Responsible for
communicating with the patient care team, which can include but is
not limited to the medical assistants, providers, and other team
members to ensure that the patient experiences a seamless
transition between hand-offs and to ensure all patient needs are
met. Responsible for the collection of patient co-pays and
payments, as well as the daily reconciliation of their collections.
Responsible for monitoring waiting rooms and ensuring that waiting
areas are kept clean. Perform other related duties as assigned.
Strong service mentality and a focus on achieving all aspects of
defined service standards. Excellent telephone and personal
etiquette. Warm, positive, energetic demeanor Effective oral and
written communication skills Tactful and diplomatic communication
style Outstanding professional demeanor, respectful. The ability to
properly handle sensitive and confidential information (including
HIPAA and PHI) in accordance with federal and state laws and
company policies. Strong organizational skills. Ability to
coordinate and prioritize multiple tasks and work on multiple
projects/tasks simultaneously in a fast-paced environment without
direct supervision. Ability to identify areas of opportunity,
develop a plan of action to improve, implement and evaluate plan
effectively. Ability to resolve colleague, client, and patient
issues in an effective and timely manner. Experience: Three (3) or
more years of experience in a medical setting preferred. Proficient
computer skills preferred. Strong interpersonal skills, especially
in the areas of patient and physician relations. Local travel
required
Keywords: Northwest Extremity Specialists, Portland , Medical Receptionist, Administration, Clerical , Portland, Oregon
