PortlandRecruiter
the smart solution for Portland jobs

Customer Service Representative/Admin Assistant

Company: Comfort Air Inc
Location: Vancouver
Posted on: January 14, 2018

Job Description:

Job Description Customer Service Representative/Admin Assistant Comfort Air Inc. is looking for a Admin Assistant/Customer Service Representative to share the values and knowledge that our business and employees have to offer. We have an opening for someone who would like to join our team of professionals. Comfort Air Inc. is family owned, servicing the Vancouver/Portland area since 1983. Our services include Residential and Light Commercial HVAC maintenance, service, repairs and installation, as well as Residential and Light Commercial New Construction.We are located in East Vancouver at 7504 NE 182nd Ave, Vancouver, WA 98682.The function of this position is to

  • Schedule and book the service or sales appointments when clients and prospect call.
  • Develop profitable sales and acquire customers through our established sales and marketing program.
  • Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as requested.
  • To dispatch, manage and allocate resources to meet the expectations of our clients
  • Develop self-generated leads through networking, data mining (from existing client records) and referral generation from previous clients.Customer Service Representative/Responsibilities/Duties/Functions/Tasks/Qualifications
    • Answer the phone quickly and professionally.
    • Schedule incoming/outgoing calls for sales or service.
    • Call customers to confirm appointments and schedule as necessary.
    • Work closely with service dispatch to coordinate scheduling.
    • Sell new service agreements and renew existing service agreements.
    • Grow, monitor and maintain the maintenance programs; update changes in ownership, add new install job information and review reasons for non-renewals.
    • Receive, record and maintain sales lead information, set appointments as necessary.
    • Communicate clearly, precisely, and in a friendly manner. Take and deliver messages as appropriate. Ensure messages are received and follow up as appropriate.
    • Ensure the accurate capture, data entry and maintenance of customer information.
    • Work closely with the service and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up.
    • Be familiar with our company, products, and services. So many questions can be answered without consulting others.
    • Alert managers quickly to significant customer issues.
    • Perform dispatching and scheduling of service technicians and other resources.
    • Win the confidence of new clients when they call.
    • Schedule the client appointment and assign/match qualified staff to perform the work.
    • Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management.
    • Follow-up on all leads, proposal, and potential sales until closed or lost
    • Track lost sales
    • Update the Customer Database for each interaction.
    • Perform customer satisfaction calls after each visit.
    • Ask for referrals and inform client where and how to make them.
    • Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.
    • Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals.
    • Regularly review and monitor progress against goals, and seek assistance as needed.
    • Communicate effectively with associates, superiors, vendors and customers.
    • Possess superior interpersonal skills.
    • Efficiently manage his/her time and schedules.
    • Be computer literate to the extent necessary to fulfill this function. Knowledge of Excel and Word is required. Should also be very familiar with the use of smart phones, email and text messaging.
    • Must be capable of understanding client needs, and favorably influence their decision.
    • Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees.
    • Must be detail-oriented with the ability to multi-task
    • Strong interpersonal skills such as communication, problem solving, and organization
    • Clean, neat and professional appearance.
    • Must be able to make confident decisions
    • Other duties as assigned

      Keywords: Comfort Air Inc, Portland, Customer Service Representative/Admin Assistant, Administration, Clerical, Vancouver, Oregon

      Click here to apply!

      Didn't find what you're looking for? Search again!


      I'm looking for
      in category
      within


Other Administration, Clerical Jobs


Cust. Serv. " home office/telecommute
Description: Nation's Premiere Health Programs Company is looking for
Company: AmeriplanUSA
Location: West Linn
Posted on: 01/17/2018

Sales-FT/PT Home office
Description: Our Company is seeking outgoing,
Company: Ameriplan
Location: Portland
Posted on: 01/17/2018

Data Entry Specialist - (Remote)
Description: Are you in search of a legitimate work-at-home career Look no further than Mommy Jobs Online Are you tired of being in traffic waiting hours to get to work Are you tired of not being able to spend (more...)
Company: Mommy Jobs Online
Location: Tualatin
Posted on: 01/17/2018


Data Entry Specialist
Description: Mommy Jobs Online is now recruiting Data Entry Specialists to work remotely. This is a great opportunity for the right person to work part or full-time to earn income. If you have clerical or administrative (more...)
Company: Mommy Jobs Onlne
Location: Wilsonville
Posted on: 01/17/2018

Data Entry Specialist - (Remote)
Description: Are you in search of a legitimate work-at-home career Look no further than Mommy Jobs Online Are you tired of being in traffic waiting hours to get to work Are you tired of not being able to spend (more...)
Company: Mommy Jobs On Line
Location: Hillsboro
Posted on: 01/17/2018

Data Entry Specialist (Remote)
Description: Are you in search of a legitimate work-at-home career Look no further than Mommy Jobs Online Are you tired of being in traffic waiting hours to get to work Are you tired of not being
Company: Mommy Jobs Online
Location: Gresham
Posted on: 01/17/2018

Data Entry Specialist - (Remote)
Description: Are you in search of a legitimate work-at-home career Look no further than Mommy Jobs Online Are you tired of being in traffic waiting hours to get to work Are you tired of not being able to spend (more...)
Company: Mommy Jobs On Line
Location: Portland
Posted on: 01/17/2018

Data Entry Specialist
Description: Mommy Jobs Online is now recruiting Data Entry Specialists to work remotely. Position Objective: You will need to be able to enter profile data into a spreadsheets. There will be NO typing allowed for (more...)
Company: Mommy Jobs Online
Location: Lake Oswego
Posted on: 01/17/2018

Administrative Assistants - Earn Extra Cash with Postmates (Gresham,OR
Description: Postmates is a fast-growing technology startup that is transforming the way local goods move around a city. We connect customers with our fleet of riders and drivers to deliver food and other local goods (more...)
Company: Postmates
Location: Gresham
Posted on: 01/17/2018

Data Entry Specialist - (Telecommute
Description: Are you in search of a legitimate work-at-home career Look no further than Mommy Jobs Online Are you tired of being in traffic waiting hours to get to work Are you tired of not being able to spend (more...)
Company: Mommy Jobs Online
Location: Vancouver
Posted on: 01/17/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds