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Spa Receptionist

Company: Benchmark Hospitality
Location: Stevenson
Posted on: August 17, 2019

Job Description:

Save Skills - Guest Relations Experience - Customer Service ESSENTIAL FUNCTIONS: Perform daily at front desk greeting guests and working on guest reservations. Attend all department meetings once a month. Maintain a clean and organized retail area, shelves must be completely dusted twice a week and wiped down daily. Greet guests and respond to requests in a friendly and courteous manner. Responsible for calling groups a week in advance to ensure all details are set. Clean front desk, before after and during regular work shift. Replenish all amenities mix in Tranquility as needed. Hourly rounds of the facility, emptying garbage cans, checking for towels, restocking robes and replenishing products in locker rooms. It is very important that everything looks fresh for every guest!! Assist Manager, Supervisor, or Spa Lead in scheduling group Spa. no call should come to the Spa phone that is personal. You must always be standing ready to greet a guest at a 4 Diamond level. The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Must have full knowledge of Spa, guest relations and etiquette. Knowledge of the Benchmark First Priorities and Core Values. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. Ability to problem solve in the Manager or Supervisors' absence. Ability to explain, recommend, and promote the variety of Spa menu items. Order supplies for the Spa, water, trail mix, paper products etc. Capable of opening and closing Spa. Handle groups planning Spa outings. Able to assist manager and or supervisor in all procedures Attend Spa meeting every month Maintain a clean workstation, front desk must always be impeccable and in order QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Education: Any combination of education, training or experience that provides the required knowledge, skills and abilities. Experience: Two years experience in customer service industry, salon/spa experience a plus Licenses or certificates: N/A

Keywords: Benchmark Hospitality, Portland , Spa Receptionist, Administration, Clerical , Stevenson, Oregon

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