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Social Media and Content Specialist

Company: AskNicely
Location: Portland
Posted on: January 16, 2022

Job Description:

  • Social Media specialist role in venture backed startup revolutionizing customer experience.
  • Contribute to the development of a cutting edge, creative, and provocative AskNicely social presence that supports demand gen and builds the AskNicely brand.

    About You
    • You are an innovator, creative thinker, and technical problem solver
    • You are a communicator and storyteller
    • You have a passion for marketing and desire to grow your skills
    • Learning and testing new things excites you
    • Collaborating within a team motivates you to do your best work

      AskNicely is the world's #1 Rated Customer Experience platform with a mission is to make frontline work awesome. We're working on a brand new platform that will improve the daily lives of 100s of thousands of frontline workers and we're looking for a Social Media and Content specialist to help tell our story. We are backed by top Silicon Valley VC's, have built an experienced leadership team, and are completely focused on defining and expanding this new category of software.

      Our business has been built (literally) on a diet of happy customers - it's our purpose and mission to make every customer experience awesome. We have something unique, and we need someone to help us tell our story.

      Simply put, as part of the marketing team you'll be instrumental in the ongoing quality and success of AskNicely's marketing campaigns by planning, producing and measuring social media campaigns.

      This role reports to the Marketing Manager - Web and Content and is part of a growing team. You will collaborate with the Product Marketing, Demand Generation, and Community Engagement teams. You will also work with external design and content agencies.

      What you'll do
      • Own and manage the social media presence for AskNicely and our community brand Frontline Magic
      • Aid in the development of marketing strategy, scheduling and planning for social media channels.
      • Act as a creative design and content development resource as needed to support the above
      • Identify and execute ongoing improvements to level up the performance of our social media efforts.

        • Demonstrated experience managing and growing social media accounts for B2B businesses
        • Experience driving engagement and increasing followers across LinkedIn, Facebook and Twitter
        • A born storyteller and communicator
        • Demonstrable experience developing compelling messaging and voice across social channels
        • Technically proficient with and totally at home online
        • Familiarity with Hubspot for marketing or similar marketing tools
        • Detail oriented with the ability to prioritize multiple projects
        • Must be a self-starter who excels at multitasking and thrives in a fast-paced environment
        • An innate sense of urgency coupled with excellent time management skills along with the ability to prioritize and shift workload to meet deadlines


          "Purple" benefits including:
          • Generous annual L&D Stipend
          • Paid time off, extra "Nice Days" and flexible work environment
          • Amazing company culture of appreciation and supported growth
          • Comprehensive benefits package with medical, dental, and vision coverage
          • Paid parental leave

            Cultural Pillars

            If, like us, you put a lot of value in culture, lifestyle and opportunity as well as benefits, you'll like what's on offer here (watch this).

            Lot's of people ask about the culture at AskNicely. There are three non-negotiables to what we call "living in the purple":
            • Be NICE: We believe a great business can be built by nice people that are nice to each other.
            • Play to WIN: Bring your "A" game. We have high standards but favor speed over perfection.
            • Love your FEEDBACK: Get feedback to improve your game and give feedback generously to help others improve theirs.

              Core Values

              We behave as defined by our core values.
              • SIMPLE: Never complicated, never too smart, we keep it simple. And humble. There are no egos here.
              • PERSONAL: It's only about people, not software. We are proud to put our personality on display and show character in our software.
              • CURIOUS: We don't have all the answers. We're seekers of the truth and how we'll evolve over time.
              • RESPONSIVE: Now is always the best time. We deliver fast results. And we remain hungry for more.

                Be You

                The core essence of AskNicely is "appreciation". It's what we stand for and a key principle that guides what we do each day. We appreciate different backgrounds, different contributions, different points of view and, most importantly, each other. It's how we win, together. We check our egos at the door and approach our work with curiosity, because we don't have all the answers and we learn fastest together, celebrating our wins along the way.

Keywords: AskNicely, Portland , Social Media and Content Specialist, Advertising , Portland, Oregon

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