Customer Service Associate

Company: Legacy Health
Location: Portland
Posted on: February 23, 2026

Job Description:

Legacy Health, a leading non-profit health system in the Pacific Northwest, is seeking a dedicated Customer Service Associate to provide exceptional service within our healthcare and medical facilities. As part of our team, you will be essential in ensuring patient satisfaction and support by addressing inquiries, scheduling appointments, and facilitating communication between patients and healthcare providers. You'll join a supportive environment where patient care and community health are our top priorities. Respond to patient inquiries via phone, email, and in person, providing clear and compassionate communication. Schedule appointments and update patient records with accuracy and attention to confidentiality. Facilitate communication between patients and healthcare professionals, ensuring streamlined service and care. Address and resolve patient complaints with empathy and efficiency, escalating complex issues when necessary. Participate in ongoing training to remain proficient in healthcare policies, privacy regulations, and customer service best practices. Strong communication and interpersonal skills Ability to handle sensitive information confidentially Proficiency in electronic medical record (EMR) systems Capable of managing multiple tasks in a fast-paced environment Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k HIPAA Certification preferred Customer Service Certification (e.g., CCS, CCS-P) is a plus

Keywords: Legacy Health, Portland , Customer Service Associate, Customer Service & Call Center , Portland, Oregon