NEON - Field Technician 2 (Mid Field Service Engineer A)
Company: Salient CRGT
Location: Portland
Posted on: June 25, 2022
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Job Description:
GovCIO is a team of transformers-people who are passionate about
transforming government I.T. We believe in making a difference by
developing digital strategies and delivering the technology-related
innovation that improves governmental operations each day. But we
can't do it alone. We welcome and nurture an inclusive and
diversified work culture. Because different backgrounds,
experiences, abilities, and perspectives make us better
decision-makers, problem solvers, and creators. We're changing the
face of I.T. - from our diverse staff to the end-products we
develop. And we're excited to expand our team. Are you ready to be
a transformer? Responsibilities The Field Engineer candidate will
provide USCIS user support at remote locations on assigned open
tickets and work in collaboration with the Service Desk. The Field
Engineer is responsible for resolving customer affecting technical
issues in a timely fashion in order to maintain customer
satisfaction. The Field Engineer installs, troubleshoots, and
maintains an extensive variety of products and equipment. The Field
Engineer will have the ability to make replacement cables from raw
cable and RJ-45 connectors. Trains employees, identifies, analyzes,
and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the
customers' needs. The following are principal duties of the Field
Engineer: Deskside Support which includes Provide on-site support
for deployment and security remediation functions Gather analyze,
and report end-user support trends Analysis, testing and
modification of computer hardware systems and software based on
consultations with users and system design specifications Updating
registry values, installing/configuring/updating computer operating
systems Utilizing remote management to diagnose/modify update
computer programs/software and computer systems Provide desktop,
application and network application incident resolution Manage user
installation and relocations requests Asset Inventory Support
Conduct physical inventory of assets Conduct scheduled and random
electronic inventories Assist in receiving and receipting property
Transfer of property to other organizations Process computer
equipment for excess and disposition Disposal Preparation Support
Ensure disposal policies and procedures are employed Ensure every
device is wiped/degaussed prior to site removal Encryption Services
Administer and manage encryption tools application server Ensure
laptops are properly encrypted Encrypt laptops discovered without
encryption Provide password recovery for encrypted device Video
Conferencing and Audio/Video O Troubleshoot system problems and
repairs Work with support staff for remote troubleshooting and
repairs Assist in setting up presentation devices and Video
Conference units Set up, ensure functionality, be available during
events and shut down video conferences Local On-Site Cabling
Restart wiring closet cabling electronics including switches or
other network devices Replace defective cabling electronics and
simple replacement of defective cabling electronics and components
such as switchblades Overseas Site Support (Depends on Position)
Wireless Services Assist users with mobile communication devices
(mobile phones, broadband cards, Blackberrys, and laptops) with
incident support tickets Provide Tier 2 support in the field which
includes hardware troubleshooting and OS re-install, Blackberry
Exchange Server connection verification and equipment swapping
support Service Center Services Ensure IT services are
rendered/tested for telework users using VPN and CITRIX services
Provide remote support services for telework/home users Support
pre/post application releases Account Management Services Hardware
Incident Resolution Identify and resolve hardware incidents and
service requests of a consumable part Required Qualifications US
Citizen High School Diploma or equivalent Minimum 2-3 years
experience troubleshooting software and hardware in a customer
service role to include a high degree of technical proficiency and
excellent problem-solving skills and analytical abilities. Minimum
6 months' experience troubleshooting Apple Macintosh software and
hardware in a customer service role Desired Qualifications
Certification in UNIX and Microsoft Operating Systems or 3 years
experience troubleshooting, installing, and configuring UNIX and MS
systems. Familiarity with LANDesk remote resolution and with using
LANDesk to push packages to workstations to complete software
installation Familiarity with CLAIMS 3 (C3) system CompTIA Network+
certification CompTIA A+ certification #cjpostPublic trust #zr
COVID Policy: New employees will be required to adhere to the
Company's and its clients' COVID-19 safety procedures. In the event
that the COVID-19 vaccination mandate for Federal Contractors is
enforced, you must become fully vaccinated or request and be
approved for an exemption. Employees working onsite at a client
location must comply with our client's COVID-19 requirements.
GovCIO is a team of professionals who want to make a difference.
And that can only happen with a diverse, happy, and cared-for team.
So, we prioritize your well-being, equity for all and look for ways
to make work a better place for each of us every day. We are an
Equal Opportunity Employer. All qualified applicants receive
consideration for employment without regard to race, ethnicity,
religious affiliation, gender, gender identity or expression,
sexual orientation, national origin, or disability status.
Keywords: Salient CRGT, Portland , NEON - Field Technician 2 (Mid Field Service Engineer A), Engineering , Portland, Oregon
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