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Solution Engineer II, 100% Remote (Pre-sales)

Company: Rackspace Technology
Location: Portland
Posted on: June 25, 2022

Job Description:

*100% Remote*This role is not eligible for sponsorship
Solution Engineer Position Summary: Applies an intermediate knowledge of solutioning principles to sales opportunities with low to moderate MRR potential. Working knowledge of entire Rackspace portfolio. Works in close collaboration with sales teams to design technical solutions for specific opportunities.Key Responsibilities

  • Leverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a Rackspace supportable solution.
  • Primary technical contact on specific opportunities with moderate complexity.
  • Understands internal Rackspace processes.
  • Learns the Sales buying cycle.
  • Provides assistance and support for internal processes and fellow team members.
  • Provides a first level of technical response to RFP/RFIs.
  • Participates in customer calls and face to face meetings.
  • Evaluates customer needs and proposes solution designs for specific opportunities. Intermediate knowledge of solutioning concepts with a working knowledge of how to apply them.
  • Familiar with the tools of the solutioning trade (Salesforce, Proposal Tools, Technology Sizing Tools).
  • Responsible for associated activities such as capturing notes and activities in Salesforce and managing deal pipeline.
  • Learns how to recognize buying signs, compelling events, and decision makers.
  • Identifies and handles common technical customer objections.
  • Builds a relationship with the customer and earns Trusted Advisor status.
  • Decisions impact own team and other teams whose work activities are closely related.
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
  • Works on problems of moderate scope where analysis of data requires evaluation of identifiable factors.
  • Completes mostly transactional work where learning is applied to new situations.
  • Contributes to solution of straightforward business problems regarding operations, products, services or customers.
  • Analyzes information, asks questions and checks for understanding using standard procedures and processes.
  • Applies acquired skills and experience to complete moderately complex, but routine tasks.
  • Continues to develop expertise.
  • May suggest improvements to existing processes and solutions to improve the efficiency of the team.
  • Maintains internal relationships and determines need for external contacts.Qualifications
    • Bachelor's degree highly desired but Experience may substitute for the degree requirement.
    • High school diploma required.
    • Requires 5+ years working experience as an IT systems administrator including a minimum of 2+ years web hosting experience OR 2+ years solutions engineering experience.Are you a Racker?Rackers thrive in fast-paced environments built to inspire learning, growing, and innovating.They are mission-inspired, values-grounded, culture-focused and dedicated to making a positive impact in everything they do.Rackers are inherently wired to solve problems and share ideas in small, nimble teams.As experts in what they do, Rackers are serious about delivering a Fanatical Experience--- to our customers.Rackers are valued members of a winning team on an inspiring mission and we want you to come join the Racker family!Why work at Rackspace Technology?Find your fanatical. We deliver the best customer experience in the industry to businesses that perform life-saving research, power cities, and feed millions.Come as you are. Cultivating inclusion is not just the right thing to do, it enables us to win. Our Executive Inclusion Council and Racker Resource Groups (RRGs) partner to enable an inclusive workplace and drive initiatives such as Rackspace's participation in the annual Texas Conference for Women.Satisfy your curiosity. No matter where you are going, we can help you get there. Our internal learning department, Rackspace University -, provides training and development to Rackers - from Microsoft--- certifications to effective leadership training - our goal is to help you grow.Make a difference. At the core of every Racker is a drive to leave the world better than we found it, and we are passionate about giving back to our communities across the globe. While Rackers can leverage paid volunteer time off for any cause, our Rack Gives Back program creates opportunities for Rackers to give our time and talent to others.Live life completely. We offer a well-rounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced life-style. So while our Rackers are busy taking care of our customers, we take care of our Rackers.About Rackspace TechnologyWe are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.More on Rackspace TechnologyThough we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.Colorado Equal Pay Transparency ActThe following information is required by the Colorado Equal Pay Transparency Act and applies only to individuals working in the state of Colorado. The anticipated starting pay range of Colorado applicants for this role is 80K-100K. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits offered is here.

Keywords: Rackspace Technology, Portland , Solution Engineer II, 100% Remote (Pre-sales), Engineering , Portland, Oregon

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