Cisco Unified Communication Engineer

Company: CYNET SYSTEMS
Location: Portland
Posted on: January 27, 2023

Job Description:

Responsibilities:

• 
  
• Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting.
  
• Voice Gateway /SRST configuration and troubleshooting.
  
• Session Border Controller /Audio Codes configuration and troubleshooting.
  
• Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution.
  
• SIP, MGCP and H.323 gateways.
  
• UCCX 8.0 and 9.0 for IMACs.
  
• Basic scripting knowledge of UCCX 8.0 & 9.0.
  
• Good in Communication skill.
  
• Good Technical bridge drive skill.
  
• UCCX and ProCenter Contact Center Solution.
  
• Verint , Callibrio configuration and troubleshooting.
  
• Understanding of Customization of contact center reporting.
  
• Wallboard integration.
  
• Knowledge of session border controller and audio codes configuration and troubleshooting.
  
• Good Communication and customer handling skill.
  
• Good Understanding of API.
  
• Good technical bridge drive skill.
  
• ISDN, SIP, MGCP and H.323 protocols.
  
• UCCX 8.0 and 9.0 for IMACs.
  
  Knowledge and Technical Certification:
  
  
  • 
    
  • CCVP with at least 8+ years of experience.
    
  • Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
    
  • Good understanding of Cisco Contact center Environment UCCX.
    
  • Knowledge of Siemen Contact center ProCenter and XMU IVR solution.
    
  • Configuration , Integration of Gateway/SRST and Client/Audiocodes.
    
  • Good Understanding of the Legacy VOIP Integration.
    
  • Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment.
    
  • Understanding of Hipath, Hicom, X-pression, configuration and integration of these systems.
    
  • Good understanding of Unity Connection Voice mail services.
    
  • Good Knowledge of the call flow and end user feature.
    
  • Have good hands on in Upgradation and migration of the Cisco System.
    
  • Good Understanding to analysis SIP , Gateway and Server Logs.
    
  • Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
    
  • Good understanding of telecom protocols like ISDN, H.323, SIP and VOIP.
    
  • Expert level experience in handling Cisco and Siemens Infrastructure.
    
  • Good communication skills and team handling.
    
  • Open for 24x7 availability.
    
  • Good in Sev-1 technical bridge drive.
    
  • Have knowledge of Incident and Problem management.
    
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
    
  • independently resolve tickets within SLA.
    
  • Adheres to standard operating procedures / work instructions.
    
  • Follow the escalation process.
    
  • Follow the shift hand-over process.
    
  • Update work logs.
    
  • Update the knowledge base.
    
  • Technically upgrade across versions of environment when required.
    
  • Ticket Monitoring.
    
  • On - call support.
    
  • Opening Bridge Call.
    
    

Keywords: CYNET SYSTEMS, Portland , Cisco Unified Communication Engineer, Engineering , Portland, Oregon