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Cisco Unified Communication Engineer

Company: CYNET SYSTEMS
Location: Portland
Posted on: January 27, 2023

Job Description:

Responsibilities:


  • Cisco Unified Call Manager , Unity connection and Presence server configuration and troubleshooting.
  • Voice Gateway /SRST configuration and troubleshooting.
  • Session Border Controller /Audio Codes configuration and troubleshooting.
  • Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression enterprise solution.
  • SIP, MGCP and H.323 gateways.
  • UCCX 8.0 and 9.0 for IMACs.
  • Basic scripting knowledge of UCCX 8.0 & 9.0.
  • Good in Communication skill.
  • Good Technical bridge drive skill.
  • UCCX and ProCenter Contact Center Solution.
  • Verint , Callibrio configuration and troubleshooting.
  • Understanding of Customization of contact center reporting.
  • Wallboard integration.
  • Knowledge of session border controller and audio codes configuration and troubleshooting.
  • Good Communication and customer handling skill.
  • Good Understanding of API.
  • Good technical bridge drive skill.
  • ISDN, SIP, MGCP and H.323 protocols.
  • UCCX 8.0 and 9.0 for IMACs.

    Knowledge and Technical Certification:


    • CCVP with at least 8+ years of experience.
    • Good Knowledge of CUCM, Cisco unity connection, UCCX and Presence Server Configuration and Integration.
    • Good understanding of Cisco Contact center Environment UCCX.
    • Knowledge of Siemen Contact center ProCenter and XMU IVR solution.
    • Configuration , Integration of Gateway/SRST and Client/Audiocodes.
    • Good Understanding of the Legacy VOIP Integration.
    • Good Understanding of the onnet, Offnet dial pattern in Hybrid Environment.
    • Understanding of Hipath, Hicom, X-pression, configuration and integration of these systems.
    • Good understanding of Unity Connection Voice mail services.
    • Good Knowledge of the call flow and end user feature.
    • Have good hands on in Upgradation and migration of the Cisco System.
    • Good Understanding to analysis SIP , Gateway and Server Logs.
    • Good understanding of SIP server and Q.sig integration with Cisco Call Manager, Other IP enabled EBPX and CTI integration.
    • Good understanding of telecom protocols like ISDN, H.323, SIP and VOIP.
    • Expert level experience in handling Cisco and Siemens Infrastructure.
    • Good communication skills and team handling.
    • Open for 24x7 availability.
    • Good in Sev-1 technical bridge drive.
    • Have knowledge of Incident and Problem management.
    • Expert level experience in handling Cisco IP telephony Network Infrastructure.
    • independently resolve tickets within SLA.
    • Adheres to standard operating procedures / work instructions.
    • Follow the escalation process.
    • Follow the shift hand-over process.
    • Update work logs.
    • Update the knowledge base.
    • Technically upgrade across versions of environment when required.
    • Ticket Monitoring.
    • On - call support.
    • Opening Bridge Call.

Keywords: CYNET SYSTEMS, Portland , Cisco Unified Communication Engineer, Engineering , Portland, Oregon

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