Cisco Unified Communication Engineer
Company: CYNET SYSTEMS
Location: Portland
Posted on: January 27, 2023
Job Description:
Responsibilities:
- Cisco Unified Call Manager , Unity connection and Presence
server configuration and troubleshooting.
- Voice Gateway /SRST configuration and troubleshooting.
- Session Border Controller /Audio Codes configuration and
troubleshooting.
- Siemen Legacy (HiCom 300H) , VOIP(Hipath-4000) and Xpression
enterprise solution.
- SIP, MGCP and H.323 gateways.
- UCCX 8.0 and 9.0 for IMACs.
- Basic scripting knowledge of UCCX 8.0 & 9.0.
- Good in Communication skill.
- Good Technical bridge drive skill.
- UCCX and ProCenter Contact Center Solution.
- Verint , Callibrio configuration and troubleshooting.
- Understanding of Customization of contact center
reporting.
- Wallboard integration.
- Knowledge of session border controller and audio codes
configuration and troubleshooting.
- Good Communication and customer handling skill.
- Good Understanding of API.
- Good technical bridge drive skill.
- ISDN, SIP, MGCP and H.323 protocols.
- UCCX 8.0 and 9.0 for IMACs.
Knowledge and Technical Certification:
- CCVP with at least 8+ years of experience.
- Good Knowledge of CUCM, Cisco unity connection, UCCX and
Presence Server Configuration and Integration.
- Good understanding of Cisco Contact center Environment
UCCX.
- Knowledge of Siemen Contact center ProCenter and XMU IVR
solution.
- Configuration , Integration of Gateway/SRST and
Client/Audiocodes.
- Good Understanding of the Legacy VOIP Integration.
- Good Understanding of the onnet, Offnet dial pattern in Hybrid
Environment.
- Understanding of Hipath, Hicom, X-pression, configuration and
integration of these systems.
- Good understanding of Unity Connection Voice mail
services.
- Good Knowledge of the call flow and end user feature.
- Have good hands on in Upgradation and migration of the Cisco
System.
- Good Understanding to analysis SIP , Gateway and Server
Logs.
- Good understanding of SIP server and Q.sig integration with
Cisco Call Manager, Other IP enabled EBPX and CTI
integration.
- Good understanding of telecom protocols like ISDN, H.323, SIP
and VOIP.
- Expert level experience in handling Cisco and Siemens
Infrastructure.
- Good communication skills and team handling.
- Open for 24x7 availability.
- Good in Sev-1 technical bridge drive.
- Have knowledge of Incident and Problem management.
- Expert level experience in handling Cisco IP telephony Network
Infrastructure.
- independently resolve tickets within SLA.
- Adheres to standard operating procedures / work
instructions.
- Follow the escalation process.
- Follow the shift hand-over process.
- Update work logs.
- Update the knowledge base.
- Technically upgrade across versions of environment when
required.
- Ticket Monitoring.
- On - call support.
- Opening Bridge Call.
Keywords: CYNET SYSTEMS, Portland , Cisco Unified Communication Engineer, Engineering , Portland, Oregon
Didn't find what you're looking for? Search again!
Loading more jobs...