Director of Operations

Company: William Temple House and Thrift Store
Location: Portland
Posted on: February 24, 2021

Job Description:

William Temple House --- Director of Operations Job Description --- Version 2-4-2021 1 Job Description Director of Operations Department: Administration Reports to: Executive Director Position Status 1.0 FTE, Exempt Summary: The Director of Operations supports the sustainability of our mission-driven work by making sure all staff have the resources they need to carry out their duties. The position is responsible for managing HR systems, contracting, facilities and operations. They lead and develop an internal team to support human resources, business planning and budgeting, administration, information technology and facilities. As an integral member of the leadership team, the Director of Operations also contributes to the development of WTH's strategic goals, tracks strategic plan implementation, works to advance diversity, equity and inclusion (DEI), and fosters a collaborative, committed team culture. Supervises: Facilities Manager and Office Manager Essential Functions: Human Resources & Contracting --- Manage employment systems, including hiring, onboarding, employee benefits and annual employee performance reviews. --- Provide day-to-day guidance to Leadership Team on employee relations and conflict resolution. --- Implement and participate in strategies to retain staff (e.g., annual climate survey, DEIoriented recruitment strategies, etc.). --- Oversee contracting with external parties (e.g., Trupp HR, counseling supervisors, DEI and strategic planning consultants). --- Manage insurance including employee health insurance, Directors & Officers insurance, general liability, etc. --- Manage vendor relationships, informed by WTH's DEI goals and equity lens. --- Assure compliance with federal and state employment law and best practices, and engage outside legal counsel and HR resources as needed. --- Work closely with Executive Director in the development and evaluation of various compensation and benefit programs for staff. --- Maintain personnel files to meet all legal requirements. William Temple House --- Director of Operations Job Description --- Version 2-4-2021 2 Facilities, Systems & Operations --- Develop and implement protocols and procedures for unusual times, e.g., the pandemic and emergency situations. Monitor and adjust as needed. --- Monitor lease agreement ensuring compliance and timely lease payments. Serve as liaison with Hoyt Street property owner BK7, LLC (Tony Le). --- Ensure property tax exemption is submitted. --- Oversee facility and grounds upkeep and maintenance. --- Take a proactive stance with overseeing and monitoring WTH's computers, equipment, and information management systems, working with Facilities Manager and Office Manager. --- Manage systems for office equipment including: ensuring preventive maintenance practices and service contracts; maintaining equipment inventories; and evaluating new equipment and technologies. --- Evaluate and monitor nonprofit business practices to help the organization maintain best-in-class systems and controls. Management, Administration & Fiscal: --- Supervise and support Facilities Manager and Office Manager. --- Work closely with the leadership team to maintain a collaborative and committed team culture. --- Collaborate with the leadership team to lead the next phase of DEI planning and implementation. --- Work closely with Finance Director on annual payroll budget. --- Develop of capital budgets for Thrift Store as needed in coordination with Executive Director, Board of Directors, and Finance Director. --- Work with program staff to assure the methods, collection, and reporting of program outcomes for Director of Development to incorporate into development proposals and other impact statements. --- Serve on Strategic Planning Committee and track progress on implementation; includes making recommendations to Executive Director to ensure progress. --- Effectively collaborate with the entire WTH team. --- William Temple House is a diverse, inclusive, and equitable organization where all employees, volunteers, and clients are valued, whatever their gender identity, race, ethnicity, national origin, age, sexual orientation or identity, education, ability, or socioeconomic status. --- The Director of Operations works directly with volunteers, employees, contractors, donors, vendors, and other stakeholders. At times, this position may work in an historic building and may experience fluctuations in hot and cold, dust, and other irritants. William Temple House --- Director of Operations Job Description --- Version 2-4-2021 3 Physical Requirements --- Sit for prolonged periods and work in front of a computer monitor --- Reach with hands and arms --- Speak and hear --- Lift and carry up to 20 pounds (occasionally) --- Close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus --- Able to climb two flights of stairs (There is no elevator in the WTH historic building) Qualifications --- Operations Experience: Five years of progressively responsible experience with planning and managing the operations of a nonprofit organization including human resources, facilities, information technology, and contracting (e.g., insurance, professional services, etc.). --- Staff Supervision: Ability to support the growth and development of staff, and to foster a collaborative, accountable and inclusive organizational culture; excellent interpersonal skills. --- Diversity, Equity, Inclusion (DEI): Proven commitment to DEI and ability to operationalize DEI concepts within plans, policies and procedures. --- Project Management Experience: Track record of organizing teams to achieve specific goals, incorporating paid professionals and volunteers. --- Computer and Database Skills: Comfortable with technology. Knowledge of and proficiency with Microsoft Office Suite (especially Excel); familiarity with Microsoft Teams and Outlook; experience with CRM/database systems; ability to quickly master new technologies. --- Collaboration and Communications: Ability to collaborate effectively with other departments, colleagues, donors and partners; skilled in navigating conflict. Excellent communication skills including: communicating in person and virtually, interpersonal skills; business writing, email, and telephone skills; able to present complex concepts to a variety of audiences, including the staff, board of directors and volunteers. --- Personal Qualities: Emotional intelligence, responsive, honest, inclusive, and detailoriented, with an unwavering commitment to WTH's mission.

Keywords: William Temple House and Thrift Store, Portland , Director of Operations, Executive , Portland, Oregon