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Client Service Senior Project Manager

Company: KMA Human Resources Consulting LLC
Location: Portland
Posted on: February 25, 2021

Job Description:

MPX is seeking an experienced professional in the Print and Digital Fulfillment, Digital Mailroom, Insert and Direct Mailing space to join our team as a Client Service Senior Project Manager. MPX has a complex automated document processing environment that involves ingesting and processing client data and delivering that data to print and digital fulfilment through automation. The Client Service Senior Project Manager will have a strong background working with organizations that process documents and statements, and other critical communications functions. They will be accountable for delivering projects of varying complexity according to strict deadlines and within budget to achieve operational objectives, while providing superior customer service. This includes acquiring resources and coordinating the efforts of other team members and/or industry resources to deliver technical projects according to plan. Job Duties:

  • Establish a standard for project management - meeting notes, scheduling, follow-up, external/internal communication, and facilitate process improvement and a seamless handoff from business development to implementation to production.
  • Manage complex client projects, focusing on client satisfaction, communicating clearly and consistently with internal and client stakeholders, and ensuring the work gets done efficiently, without sacrificing quality and attention to detail.
  • Manage the daily coordination of projects including preparing and maintaining project plans, schedules, and deadlines. Track progress while identifying and resolving obstacles and escalating appropriately as needed.
  • Organize tasks efficiently to meet deliverables timely; notify management when schedules cannot be met, or assistance is needed; recommend and implement alternatives to minimize delay. Identify and resolve issues that jeopardize project success.
  • Deepen knowledge of MPX products, services, and technology.
  • Research information as requested, compile data, analyze if necessary, and monitor/report results as needed.
  • Work directly with the senior management team to deliver new project implementations.
  • Collaborate closely and communicate effectively with team members on project capabilities and limitations to deliver optimal functionality. Mentor team members with less experience. Qualifications:
    • 5-10 years of Client Service/Project Management experience in Document and Statement processing, Digital Print, Insert and Direct Mailing space required.
    • Excellent skills in Project Management Software and Microsoft Office Suite including Outlook, Word, and Excel.
    • An understanding of databases, business documents, and processes.
    • Be self-directed, continuously looking for ways to improve work, eager to learn, with the ability to absorb information quickly.
    • Superior communication (written + verbal), interpersonal and collaboration skills.
    • Excellent follow through, with a high sense of urgency, and be a detail-oriented process improver.
    • An ability to anticipate and plan over a 30/60/90-day time span to achieve desired results.
    • Excellent organizational, time, and task management skills.
    • An ability to work well in a fast-paced environment with shifting and multiple priorities.
    • Strong attention to detail and commitment to accuracy.
    • A deep set of troubleshooting, timely problem-solving, and diagnostic skills.
    • Ability to work as a team leader, as part of a team, and individually as needed. Competitive Salary and Total Rewards (not all benefits listed):
      • Medical, dental and vision insurance
      • Paid holidays + paid time off
      • STD, LTD + life insurance
      • Onsite fitness facility
      • Be part of a world-class team with a driven spirit About MPX MPX is a technology company, that provides statement, billing, and comprehensive communications solutions to organizations across many industries. We have a unique culture. We work hard to get to know our clients, to roll up our sleeves with them, and solve their important business problems. We attract and retain doers and problem solvers. Our clients choose us because we question the status quo to bring innovative ideas, process improvements, and cost savings. Safety is a priority and we have established a robust pandemic prevention protocol. MPX has earned Best Places to Work in Maine in 2020 and for many prior years.-- NO PHONE CALLS OR RECRUITERS PLEASE MPX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.--

Keywords: KMA Human Resources Consulting LLC, Portland , Client Service Senior Project Manager, Executive , Portland, Oregon

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