Senior Service Management Analyst (System Application Analys

Company: Regional Recreation Corporation of Wood Buffalo
Location: Portland
Posted on: February 25, 2021

Job Description:

Oregon Health & Science University is dedicated to improving the health and quality of life for all Oregonians through excellence, innovation and leadership in health care, education and research. Senior Service Management Analyst (System Application Analyst, Sr) in Portland, Oregon - Careers at Portland, OR (Downtown) Skip to Main Content Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Welcome page Welcome page Returning Candidate? Log back in! Senior Service Management Analyst (System Application Analyst, Sr) Job Locations US-OR-Portland Requisition ID 2020-6931 Position Category Information Systems Position Type Regular Full-Time Job Type AFSCME union represented Department Information Technology Group (ITG) Salary Range $82,284 - $103,442 Annually FTE 1.00 Schedule Monday-Friday Hours 8:00am- 5:00pm HR Mission Central Services Drug Testable No Department Overview Who we are

We're Oregon Health & Science University's Digital Strategy and Technology Services team. We're developers, project managers, engineers, analysts, technicians, trainers, and support experts. We design, implement, and maintain a collection of enterprise content management systems, custom applications, and 3rd-party integrations that OHSU uses to pursue its vision: a healthier Oregon, and beyond.

All of our work supports OHSU's academic, business, healthcare, and research initiatives. And our best work reflects all five of our strategic priorities:

• 
  
• Building a culture of data
  
• Extending OHSU's digital reach
  
• Creating thoughtful, useful digital experiences-for use within OHSU and beyond
  
• Providing adaptable, scalable applications and infrastructure
  
• Making OHSU more productive
  Function/Duties of Position What you do
  
  The Service Management Office in the Information Technology Group recently launched a central OHSU instance of Atlassian tools in an effort to unified our approach to customer service and delivery best practices. Your role will focus heavily on working with OHSU's community of creators, builders, and providers-to understand their goals and distill those into actionable and impactful outcomes. This position requires comfort collaborating with people at all levels of our organization. You must excel at translating complex requirements into clear and concise design and technical specifications. While not a development position, you must be comfortable and capable of doing configuration and light administration of the Atlassian tools in support of our customers.
  
  Your primary responsibilities are to:
  
  
  • 
    
  • Work with customers to translate their requirements into design and technical specifications
    
  • Partner with the rest of the team to organize its immediate and long term work load
    
  • Actively champion and define ITG's adoption of ITIL
    
  • Enhance the education our customers through documentation, training materials and other forms of communication
    
  • Triage and respond to customer support requests
    
    
    In your first 12 months, your focus will be:
    
    
    • 
      
    • Leading the specification and delivery of multiple micro-projects for customers (e.g. new forms, changes to system processes)
      
    • Working with the SMO and ITG communications teams to update existing help and training tools
      
    • Actively participating with the SMO Customer Advisory Board for the purposes of organizing customer delivery
      
      
      And, ultimately, you're successful in this role when:
      
      
      • 
        
      • You can confidently work with customers to define requirements and configure Atlassian tools to meet their needs
        
      • You actively participate and lead others in discussions about ITIL practices, processes and philosophy
        
      • Your critiques of systems or tactics are paired with suggestions for improvement
        
      • Adoptions of your suggestions improve team morale, behavior, or output
        Required Qualifications Education:
        
        Master's degree in computer science, a related field, or a clinical field and four years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
        
        Bachelor's degree in computer science, a related field, or a clinical field and six years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
        
        Associate's degree in computer science, a related field, or a clinical field and seven years' work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
        
        Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR
        
        Equivalent combination of education and experience where one year of experience will be substituted for an Associate's degree and two years of experience will be substituted for a Bachelor's degree.
        
        Experience:
        
        
        • 
          
        • 2+ years direct business analyst experience.
          
        • 2+ years experience implementing and administering large, organization-wide computer applications.
          
        • Direct project management experience.
          
        • Minimum three years experience working with Atlassian products deployed at enterprise scale (500+ end users), including JIRA and Confluence.
          
          
          job related knowledge, skills, and abilities:
          
          
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          • In-depth understanding of Atlassian JIRA, Service Desk and Confluence, including upgrades and other system maintenance, integrations beyond the Atlassian suite and knowledge of industry best practices. Knowledge of permission schemes, custom fields, configuration options, workflow, plug-ins and extensions required.
            
          • Demonstrated understanding of enterprise infrastructure, including knowledge of platform technologies, web servers, enterprise application deployment and maintenance and content routing.
            
          • Demonstrated understanding of the software development lifecycle and related practices, including technical architecture concepts, source control and code migration methodologies.
            
          • Excellent knowledge of and demonstrated success in project management concepts, tools, including cost/benefit analysis and resource management.
            
          • Proven skills in process/work-flow analysis.
            
          • Working knowledge of web applications and associated technologies (SSL/TLS, HTML, CSS, JavaScript, JSON/XML, databases).
            
          • Strong analytical and product management skills, including a thorough understanding of how to translate business needs into application and operational requirements
            
          • Excellent communication skills.
            All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu. Options Apply for this job online Apply Share Email this job to a friend Refer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Loading... Application FAQs Software Powered by iCIMS
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Keywords: Regional Recreation Corporation of Wood Buffalo, Portland , Senior Service Management Analyst (System Application Analys, Executive , Portland, Oregon