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Community Engagement Program Manager

Company: CareOregon Inc
Location: Portland
Posted on: February 25, 2021

Job Description:

Career Opportunities: Community Engagement Program Manager (16392) Requisition ID--16392-----Posted--02/10/2021-----Health Share of Oregon-----Full-Time - Permanent-----Portland Position Title: Community Engagement Program Manager Department: Equity and Engagement Title of Manager: Chief Equity & Engagement Officer Supervises: Non-supervisory position Exemption Status: Exempt Requisition: 16392 General Statement of Duties The Community Engagement Program Manager is responsible for creating, implementing, and managing activities to increase and incorporate community and member engagement in health care transformation. Expectations of this position include development and production support of Health Share's Community Health Needs Assessment and Community Health Improvement Plan, engagement with and oversight of the Community Advisory Council, management of community engagement activities including community events and sponsorships and member relations work. This position strengthens and maintains positive relationships between Health Share and external community partners which require strong facilitation skills, logistical planning and follow through, and strong communication skills. Essential Position Functions Community Advisory Council

  • Support the Community Advisory Council, including:
  • Member recruitment and orientation
  • Meeting management including agenda planning and facilitation
  • Support and leadership development to Council members
  • Project management activities including charter, work plan and timeline development
  • Annual strategic planning for Council activities
  • Problems anticipation and resolution
  • Partner with the Council to:
    • Ensure health equity is prioritized in health transformation activities
    • Develop a community engagement strategy for the Council
    • Develop and implement a Community Health Needs Assessment, resulting Community Health Improvement Plan and annual progress reports
    • Develop reports and updates for Council.
    • Partner with executive staff to resolve complex issues and identify strategic adjustments.
        • Ensure compliance with regulatory and organizational policies.
        • Fulfill logistic requirements for community meetings, events and engagements including but not limited to: Schedule meetings, secure meeting locations, prepare materials and provide on-site support.
        • Work with the Member Services team to:
          • Plan member engagement activities, including member orientation sessions and open houses
          • Design member relations marketing and communications materials
          • Develop presentations and member communications
          • Partner with Health Share's Public Policy and Communications team to:
          • Promote member and Council participation in the development of Health Share communications and legislative agenda
          • Promote and market engagement activities via the Health Share website and other social media platforms
              • Serve as a community resource and ensure the highest level of customer service to Health Share members, community-based organizations, committees and the public.
              • Lead initiatives that increase member voice.
              • Serve as a liaison and CCO representative to local organizations and community initiatives serving Medicaid members . Essential Department and Organizational Functions
                • Propose and implement process improvements.
                • Meet deadlines for completion of workload.
                • Maintain agreed upon work schedule.
                • Demonstrate cooperation and teamwork.
                • Provide cross-training on specific job responsibilities.
                • Meet identified business goals that contribute to departmental goals.
                • Perform other duties as needed. Knowledge, Skills and Abilities Required
                  • Skills in planning, project management, community engagement and development, resource mobilization and systems-thinking
                  • High degree of initiative and motivation along with the ability to effectively support and collaborate with others to achieve community objectives
                  • Strong facilitation, conflict management and consensus building skills
                  • Understand fundamentals of effective community engagement specifically working with historically oppressed populations, including those with behavioral health needs and varied health literacy
                  • Ability to prioritize, organize, and coordinate multiple projects simultaneously
                  • Stong interest in addressing social injustice through building organizational capacity for citizen partnership and engagement
                  • Strong public speaking and presentation skills
                  • Intermediate computer skills and MS Office Suite and Outlook
                  • Ability to work both independently and within a team with limited supervision, and knowledge of when to ask for assistance or direction
                  • Public service focus and a positive attitude
                  • Ability to work in settings that are appropriate for reaching and serving our stakeholders (evening and weekend work required) Ability to focus on and comprehend information, learn new skills and abilities, assess a situation and seek or determine appropriate resolution, accept managerial direction and feedback, and tolerate and manage stress. --' Other Community settings (member facing) Equal opportunity employer. This company considers all candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Keywords: CareOregon Inc, Portland , Community Engagement Program Manager, Executive , Portland, Oregon

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