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Senior Director of Operations

Company: PF Northwest
Location: Lake Oswego
Posted on: February 25, 2021

Job Description:

Planet Fitness' mission statement is "to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone, where anyone - and we mean anyone - can feel they belong."


To deliver its growth objectives, PF Northwest is an independent Franchisee of Planet Fitness, is seeking a transformative leader to serve as Director, Store/Club Operations. Reporting to the Chief Operations Officer. This role will have responsibility for the leading and delivering excellent financial and operational performance for PF Northwest fitness clubs. They must inspire and lead managers and club team members, to deliver a superior in-club experience for our members and profitable sales for the company. This is an opportunity to help shape the future of the PF Northwest organization while staying true to our values, brand differentiators and Judgment Free Zone environment.


This senior level role leads all aspects of PF Northwest store/club operations to include 9 company operated clubs plus the future growth of the Area Development Agreement, which encompasses field leadership, field operations and the internal club operations support team. This position plays a highly visible leadership role in the organization and will be a critical partner to the Chief Operations Officer and a key member of the leadership Team.--


--Specific Responsibilities:



-- Deliver annual topline and bottom-line financial goals for stores/clubs.


-- Develop and implement operational and in-club strategies and tactics to deliver the annual operating plan.


-- Monitor financial results, assess factors impacting performance and take appropriate actions to achieve annual operating plan.


-- Responsible for developing and managing opening and operating plans for new clubs and remodels to deliver financial targets, operational performance, and an improved member experience.


-- Understand competitive landscape and trends. Develop innovative approaches that provide a premium member experience and meet PF Northwest financial and operational goals to be competitive in a dynamic environment.



Store Operations -



-- Ensure clubs/stores are operating efficiently to maximize financial performance and to deliver a superior member experience consistent with brand standards.


-- Identify and implement best practices for member experience, sales, club appearance, staffing, inventory management and financial control.


-- Responsible for deployment of initiatives to continuously improve the member experience.


-- Leads and train club/store operations and team: training strategies, content development and deployment of training systems for the company.


-- Ensures system compliance with company policies and with federal, state, and local regulations that impact Planet Fitness daily business operations.


-- Articulate, model, and stand on an unwavering, values-based leadership point of view.


-- Attract and retain great talent and develop robust succession plans to enable growth and excellent member experiences.


-- Provide coaching and development to field management and internal operations teams.


-- Inspire and motivate the club/store team to achieve high performance.


-- Cultivate a positive and values-based culture that inspires, develops, and recognizes commitment to craft, customer focus, and a drive for results that delivers a superior guest experience.


-- Lead performance management process for team members and continuously improve competencies, training, and development tools.--


-- Provide clear communication to all club/store management team members regarding standards, operational functions, and expectations for performance.



About you -



-- This operations leader will have a minimum of 10 years of operations leadership experience in the retail, foodservice or fitness industry with a strong operating company; significant multi-unit experience required.


-- Significant experience in a fast-paced environment. Proven success in scaling processes, systems, and people to meet company growth objectives.


-- Experience in creating a unique customer value proposition, attracting, engaging, and retaining customers through in store experience.


-- Depth of experience in field operations in a highly customer centric and competitive environment.


-- Demonstrated successful track record of inspirational leadership of teams and directing the execution of operations to meet the financial objectives of the business while enhancing the overall customer experience.


-- Successful in negotiating and/or influencing across all levels and building cross functional partnerships in order to gain cooperation and successfully implement projects.--


-- Proven leadership abilities, including ability to think strategically, develop operational strategies and determine long-term impact of decisions on the business.--


-- Demonstrated capability in evaluating process and improving operational efficiencies, resulting in higher quality service delivery while achieving brand excellence.--


-- Excellent verbal and written communication and presentation skills.--


-- An undergraduate degree required. An advance degree is desired.



Personal characteristics and leadership competencies -



-- Results driven.--


-- Highly developed interpersonal and relationship building skills at and across all levels. An organizational maturity and focus.


-- High degree of intellectual ability and strategic/analytical skills.


-- Genuinely passionate about the business, the brand, and people.


-- A true operator, comfortable with hands on approach, obsessed with efficiency and credible with our field organization.--


-- Effective communicator. Active listener with an enthusiastic, engaging style and ability to make genuine connections with people at all levels of the company.


-- High energy with a high sense of urgency and ability to respond and adapt to a rapid paced and constantly changing environment.


-- Strong customer focus. Anticipate customer needs and take action to meet them: continually search for ways to increase customer satisfaction and improve processes.


-- Effective change management skills; able to identify new approaches & solutions and create the necessary processes to effectively implement alternative strategies and ways of working.


-- Decisive and tough minded, willing to address difficult issues hands on. Able to take a stance, but be open minded and willing to defer or adjust when appropriate.


-- Ability to assess, develop and lead people/teams.--


-- A creative and conceptual thinker, not afraid to question and take risks.--


-- High degree of integrity and commitment to the larger success of the organization, as well as one's success.


Compensation: $90,000.00 - $110,000.00 per year JOIN THE CLUB. Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone-- and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. It is okay to send me text messages about this opportunity. I was referred to this position by a current employee EARN RAVE REVIEWS Our customer service philosophy is that it's not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience.-- CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Keywords: PF Northwest, Portland , Senior Director of Operations, Executive , Lake Oswego, Oregon

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