Regional Account Manager
Company: A Place for Mom
Location: Portland
Posted on: February 25, 2021
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Job Description:
OverviewJoin our growing team!A career with A Place for Mom is
an opportunity for you to join a rapidly expanding company
committed to making a difference for seniors and their families. A
Place for Mom is an online platform connecting families searching
for senior care services with a team of experienced advisors
providing in sight-driven and personalized solutions. Our mission,
as the leader in senior care advisory, is to be a trusted
destination for families and our community customers. We are a
quickly growing organization with over 500 advisors connecting more
than 300K families every year to one of our community
customers.Employees Who Thrive At A Place For Mom Live Our Values
Every Day And Are An Important Part Of Our Hiring PracticesLiving
by our values and working to achieve excellence on behalf of our
customers is integral to success at A Place for Mom.* Focus on
Excellence* Act with Integrity & Assume Positive Intent* Drive
Outcomes Every Day with Passion and A Sense of Mission* Make the
Lives of our Families and Customers Better, Easier and More
Successful* Realize the Full Potential in Each Team Member. Work as
a Single Supportive TeamThe PostionThe RAM tracks and analyzes
results for each of their accounts and communicates those results
monthly to the executives they work with within their customer
organizations. The RAM is responsible for developing strong and
productive relationships at all levels of the organization from
C-level executives to the field sales team.The RAM works closely
with APFM's Regional Managers, as these managers are responsible
for supportive and successful partner relationships in their
regions at the local community level. The RAM also works with the
Regional Managers to resolve any invoices that are disputed by a
partner. In addition, the RAM will utilize the resources of the
national team of Customer Success Managers and Customer
Acquisitions Managers to help implement and promote region- and/or
partner-specific strategies.Who You AreThe ideal candidate is both
a sales person AND an account manager who is highly competitive,
results oriented and dedicated to working with our customer
organizations to grow revenue. He/she is an excellent communicator
- both verbal and written - and has tremendous analytical and
follow up skills.Responsibilities* Manage a portfolio of customers
with annual revenue between $7-10 million* Implement proven sales
programs and strategies designed to increase customer move ins and
conversion rates* Analyze monthly results and communicate directly
with customer organizations those results* Attends customer
regional meetings when appropriate/invited.* Assists with
maintaining the database of all multi-property senior living
companies and takes actions to ensure that their entire portfolio
of communities is on the A Place for Mom Referral service. Follows
acquisitions within the industry and ensures that any "transition
properties" remain customers of A Place for Mom. * Assists with the
organization and delivery of regular, customer-appropriate New Team
Member orientation webinars, ensuring that these new Team Members
understand APFM and how to effectively convert our leads. *
Promotes the adoption and consistent use of our customer tools:*
Community Central (a free, 24/7 online reporting and lead tracking
service).* Real Time Tour Feedback* Secret Shop Service* Ensures
retention of current APFM customers.* Helps to resolve invoice
disputes in a fair and equitable manner, communicating those
results to customers in a supportive and positive manner.* Keeps in
excellent communication with Senior National Account Manager, and
prepares reports of weekly accomplishments and achievement of goals
.This position requires travel of approximately 6-10 overnights per
quarter.Qualifications* 5+ years of experience in account
management and/or senior living sales management* Bachelor's degree
required* A personal sense of urgency and capacity to overcome
obstacles.* A high level of enthusiasm for building a business.*
Ability to prioritize multiple responsibilities/projects.*
Excellent communication and presentation skills.* Excellent
customer service skills.* An excellent problem solver.* Highly
organized.* Comfortable with data tracking, analysis and CRM
tools.* Microsoft Office Suite, including Excel and PowerPoint
Keywords: A Place for Mom, Portland , Regional Account Manager, Executive , Portland, Oregon
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