PortlandRecruiter Since 2001
the smart solution for Portland jobs

Senior Client Success Manager

Company: Lever
Location: Portland
Posted on: April 10, 2021

Job Description:

Client Success - Client Success Management / KPA (www.kpa.io) is a leading provider of EHS (Environmental Health & Safety) Risk Management, Workforce Management, and Sales/F&I (Finance & Insurance) solutions for the automotive, collision repair, manufacturing, insurance, and distribution & logistics industries. KPA's innovative software platform combined with recurring on-site audit/loss control services delivers the visibility and actionable insight necessary for organizations to proactively mitigate operational, regulatory and compliance-related risks-helping achieve regulatory compliance; control risk; protect assets; and effectively train, retain, and manage people. Are you looking for a dynamic SaaS and Services company? Do you enjoy helping others and learning new things on a wide variety of topics? If you are looking for an opportunity to take the next step in your career at a well-established and fast-growing company, KPA's Senior Client Success Manager position may be the perfect fit for you! Position Description: The Senior Client Success Manager is responsible for driving the engagement and on-going success of KPA's most strategic clients. You will proactively advocate for the customer -- focusing on high levels of adoptions to ensure customer satisfaction and be responsible for partnering across the organization to drive renewals within your client base. The Client Success team is a growing organization at KPA and vital to the success of KPA. Position Responsibilities

  • Develop strategic customer relationships and drive high levels of adoption and ongoing satisfaction.
  • Define, develop and execute effective client adoption and retention strategies.
  • Drive engagement with KPA products and services through ongoing calls, regular interactions and conducting business reviews with the Field Services organization and other departments.
  • Achieve annual contract renewals.
  • Collaborate with Sales, Customer Service, Product and the Field Services teams to maximize customer success and account growth.
  • Understand the full functionality of the KPA product suite, features and benefits, andcompetitive position in order to best support KPA clients.
  • Manage client issue escalations, coordinate key resources in the escalation process andproject manage the client issue until its resolution.
  • Represent the voice of the customer and champions client causes across the organization.
  • Represent the Client Success team on cross-functional internal initiatives. Success Criteria
    • Impressive executive presence and communication abilities.
    • Great listener, strong communicator, as well as a curious and creative problem solver.
    • Ability to manage accounts independently and efficiently.
    • Extremely dynamic personality with an effective style of communication.
    • Ability to prosper and self-motivate in a fast-paced, self-directed, entrepreneurial environment.
    • Ability to work both independently and in a team environment.
    • Excellent organization and time management skills.
    • Ability to manage workload through a CRM; Salesforce experience aplus.
    • Demonstrates KPA's core values: Integrity, Helpful, Excellence, Agile, Respectful, Teamwork
    • Proven dedication to developing strong client relationships and the ability to adapt style to the audience and manage different personalities in order to interact with a range of clients in a professional, credible manner. Job Qualifications
      • Senior-level experience working with Enterprise account management and customer adoption experience, with a focus on revenue retention and renewals within an existing install base
      • Bachelor's degree or equivalent experience
      • Automotive or Insurance industry experience aplus
      • Experience with Microsoft Office Suite, including MS Word, PowerPoint, Excel, andOutlook
      • Available to travel up to 25% Compensation
        • $75-85K annual salary range
        • Quarterly retention bonus
        • On-Target Earnings around 110k annually KPA, with headquarters in Colorado but teammates throughout the United Sates, is recognized as one of Colorado's 2021 Best Places to Work. "To be ranked so highly in Built In's Best Places to Work Awards is a recognition of KPA's dedication to creating a team of outstanding professionals and our efforts to create a positive and safe workplace culture for everyone," said Chris Fanning, KPA President and CEO . "I believe we've developed a high caliber organization comprised of passionate people who are experts in their respective fields and deliver great value to our customers." As a growing company KPA values its employees by supporting them with a full benefits package including: - Medical (both PPO and HSA plans available) -HSA contributions - Vision - Paid Time Off - Paid Holidays and floating holidays - 401(k) match with immediate vesting - Life Insurance - Short and long term disability insurance

Keywords: Lever, Portland , Senior Client Success Manager, Executive , Portland, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Salon Manager - Eastport Plaza
Description: Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to hire and support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Banks
Posted on: 04/20/2021

Director, Hospital Pharmacy
Description: Director, Hospital Pharmacy br br br br US-OR-Portland br br Job ID: 21-16578 br Type: Regular Full-Time br Good Samaritan Medical Ctr campus br br Overview br br br Your role (more...)
Company: Legacy Health
Location: Portland
Posted on: 04/20/2021

Senior Director Core Commerce Data Science
Description: Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company (more...)
Company: Nike Inc
Location: Saint Paul
Posted on: 04/20/2021


Director, Art Direction - Global Jordan
Description: Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company (more...)
Company: Nike Inc
Location: Gales Creek
Posted on: 04/20/2021

Manager, IT Finance & Analytics
Description: At The Standard, you'll join a team focused on putting our customers first. br br Our continued success is driven by a high-performance culture. We're looking for people who are collaborative, accountable, (more...)
Company: The Standard
Location: Troutdale
Posted on: 04/20/2021

Gastroenterology Medical Director (Portland, OR)
Description: Gastroenterology opening in Portland, Oregon. This and other physician jobs brought to you by DocCafe.com MDstaffers is seeking a qualified Gastroenterologist Medical Director in Portland, OR. For more (more...)
Company: MDstaffers
Location: Portland
Posted on: 04/20/2021

Director Flagship & Activity, Jordan - Nike Direct Digital Commerce
Description: Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company (more...)
Company: Nike Inc
Location: Troutdale
Posted on: 04/20/2021

Shift Manager
Description: Dave's Hot Chicken is a rapidly expanding newconcept, serving Nashville style Hot Chicken. As a local, family owned franchise we are excited to bring this extremely successful concept from Los Angeles (more...)
Company: Dave's Hot Chicken
Location: Tualatin
Posted on: 04/20/2021

Senior Design Director - Jordan Special Projects
Description: Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company (more...)
Company: Nike Inc
Location: Lafayette
Posted on: 04/20/2021

Director of Audience Data Science
Description: Become a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company (more...)
Company: Nike Inc
Location: Warren
Posted on: 04/20/2021

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds