Homeless Services Manager
Company: Catholic Charities of Oregon
Posted on: April 10, 2021
Compensation is commensurate with skills and experience. Through
the principles of Catholic Social Teaching, Catholic Charities of
Oregon achieves lasting solutions to poverty and injustice by
partnering with clients to meet their economic and educational
goals, and to support their physical and social well-being.
Catholic Charities is the official domestic relief agency of the
Archdiocese of Portland in Oregon. POSITION OVERVIEW: The Homeless
Services Manager oversees a portfolio of programs serving the
homeless population including the Housing Transitions Programs
(HTP), Outreach services, In-reach, Kenton Women's Village,
Technology Access Now (TAN), Shelter Plus Care and other homeless
programs as assigned, as well as assigned staff. This position also
serves as the main representative for the Continuum of Care (CoC)
and other homeless services groups in Multnomah, Washington, and
Clackamas counties. PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Integrate best practices and principles into program services
and operations, including: Housing First, Trauma Informed Care,
Motivational Interviewing, Assertive Engagement, and Catholic
- Represent the agency or ensure staffing of all Continuum of
Care meetings in Multnomah, Clackamas, and Washington counties,
including A Home for Everyone and other relevant CoC
- Actively look for ways to engage with homeless services
providers in the three-county area.
- Strategic planning for ongoing expansion of homeless
- Develop and implement program systems for case management
procedures, caseload standards and assignments, tracking and
quality assurance review and ensure contractual requirements are
- Oversee and assure accurate data collection, maintenance of
client files, reporting requirements, and all assigned services are
in compliance with all applicable internal and external regulations
and requirements. Provide supporting documentation and outcome
analysis for periodic reports or presentations for stakeholders
both within the agency and for community partners.
- Ensure that all homeless programs are meeting outcome,
services, spending and match requirements.
- Monitor the overall effectiveness, efficiency of the program
and services, and recommend changes that increase and maintain the
highest level of quality. Partner with the office of Quality and
Program Evaluation to incorporate best practice standards and the
flexibility to meet the changing needs of target populations and
conduct ongoing assessments of program's needs.
- Provide supervision and conduct performance reviews for all
assigned staff. Establish work plans and priorities for all
assigned staff, performance management, and take corrective action
as needed. Identify, provide, and track professional development
and training needs for all assigned staff. Schedule and maintain
regular supervision check-ins with all assigned staff.
- Determine staffing requirements, recruit, hire, and train all
assigned staff in collaboration with Human Resources and ensure
that all assigned staff in Homeless Services are adequately
trained. Provide clinical supervision for interns.
- Assist with fundraising initiatives. Identify and pursue grant
opportunities, sharing with Development as appropriate. Write and
manage grants as appropriate.
- Administer existing MOU agreements and contracts.
- Support and contribute to any appropriate accreditations and
- Ensure the integration of homeless services with other Catholic
Charities programs and other homeless services.
- Review and monitor budgets and spending reports for all
assigned programs. Monitor expenses to assure that the program
operates within established budget or that budget overtures are
warranted. Maintain accurate and up-to-date documentation
associated with billing and invoices. Ensure effective management
of all assigned program cost centers.
- Effectively represent Catholic Charities and Homeless Services
at community functions before the media and at other events as
requested. Give presentations on issues related to homelessness,
permanent supportive housing, and affordable housing as
- Develop and maintain positive working relationships with
community partners, funders, peers, local law enforcement, referral
providers, and local neighborhoods.
- Respect and honor clients' rights and responsibilities, hear
client grievances, and demonstrate professional boundaries and
- Adhere to mandatory reporting laws and HIPAA requirements.
- Demonstrate responsibility for safety of clients, all assigned
staff, and property; follow all established safety protocols and
procedures; possess working knowledge of fire regulations and
evacuation procedures. Assist in crisis situations as appropriate,
following emergency protocols/procedures. Must perform CPR, First
Aid, and properly use AED equipment.
- Travel off-site to meetings in the community.
- Participate in trainings and coordination meetings as requested
- Adherence to Catholic Charities policies and procedures.
- Perform other duties as assigned. QUALIFICATIONS:
- Master's Degree in Social Work / Human Services or equivalent
work and or lived experience required.
- 5 years' experience working with communities experiencing
homelessness, and people experiencing chronic homelessness
required. Knowledge and understanding of issues relating to
- 2 years' experience managing social service-related programs,
including experience with staff supervision, program development,
and budget management required.
- 2 years' experience with direct supervision of services staff
- CPR/First Aid certifications are required and must remain
- Knowledge and experience with the Multnomah County homeless
- Knowledge of local services for people experiencing poverty,
including domestic violence and sexual assault systems.
- Knowledge and understanding of: Housing First, Trauma Informed
Care, Motivational Interviewing, Assertive Engagement, and Social
Work Best Practices.
- Ability to communicate concisely and effectively, both verbally
and in writing.
- Experience with foundation grants and government contracts,
including applying for funding, monitoring performance, tracking
outcomes, and writing reports.
- Demonstrated competency working with people from diverse
cultures. Ability to assess and treat clients in a culturally
- Preference given to bicultural/bilingual identity.
- Ability to effectively work with standard Microsoft Office
programs including Word, Excel, Outlook, PowerPoint; Microsoft
Teams, Salesforce and HMIS or other database experience
- Demonstrate judgment and discretion in dealing with
- Must be able to organize and prioritize work, be proactive,
take initiative, follow through, and simultaneously manage multiple
priorities to ensure goals are met in a timely manner. High
attention to detail required.
- Willingness to learn new skills and take on new
- Strong analytical and strategic problem-solving skills.
- Ability to work well in team setting, as well as independently;
be flexible and have the ability to adapt.
- Ability to effectively respond to crisis situations and use
appropriate de-escalation tactics.
- Commitment to Catholic Charities mission to work in partnership
with vulnerable populations to achieve lasting solutions to poverty
- Travel may be required. Must have driver's license, access to
vehicle and ability to obtain automobile insurance at or above
levels required by the Agency (100/300/100).
- Satisfactory results from civil, criminal, and motor vehicle
background check required COMPENSATION: Compensation is
commensurate with skills and experience. Competitive benefits
package, including: 100% employer paid health insurance (employee
portion), disability, life insurance, paid time off, 12 paid
holidays, retirement plan, free parking and more. What is your
preferred method of communication?
Keywords: Catholic Charities of Oregon, Portland , Homeless Services Manager, Executive , Portland, Oregon
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