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Homeless Services Manager

Company: Catholic Charities of Oregon
Location: Portland
Posted on: April 10, 2021

Job Description:

Compensation is commensurate with skills and experience. Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities is the official domestic relief agency of the Archdiocese of Portland in Oregon. POSITION OVERVIEW: The Homeless Services Manager oversees a portfolio of programs serving the homeless population including the Housing Transitions Programs (HTP), Outreach services, In-reach, Kenton Women's Village, Technology Access Now (TAN), Shelter Plus Care and other homeless programs as assigned, as well as assigned staff. This position also serves as the main representative for the Continuum of Care (CoC) and other homeless services groups in Multnomah, Washington, and Clackamas counties. PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Integrate best practices and principles into program services and operations, including: Housing First, Trauma Informed Care, Motivational Interviewing, Assertive Engagement, and Catholic Social Teaching.
  • Represent the agency or ensure staffing of all Continuum of Care meetings in Multnomah, Clackamas, and Washington counties, including A Home for Everyone and other relevant CoC sub-groups.
  • Actively look for ways to engage with homeless services providers in the three-county area.
  • Strategic planning for ongoing expansion of homeless services.
  • Develop and implement program systems for case management procedures, caseload standards and assignments, tracking and quality assurance review and ensure contractual requirements are met.
  • Oversee and assure accurate data collection, maintenance of client files, reporting requirements, and all assigned services are in compliance with all applicable internal and external regulations and requirements. Provide supporting documentation and outcome analysis for periodic reports or presentations for stakeholders both within the agency and for community partners.
  • Ensure that all homeless programs are meeting outcome, services, spending and match requirements.
  • Monitor the overall effectiveness, efficiency of the program and services, and recommend changes that increase and maintain the highest level of quality. Partner with the office of Quality and Program Evaluation to incorporate best practice standards and the flexibility to meet the changing needs of target populations and conduct ongoing assessments of program's needs.
  • Provide supervision and conduct performance reviews for all assigned staff. Establish work plans and priorities for all assigned staff, performance management, and take corrective action as needed. Identify, provide, and track professional development and training needs for all assigned staff. Schedule and maintain regular supervision check-ins with all assigned staff.
  • Determine staffing requirements, recruit, hire, and train all assigned staff in collaboration with Human Resources and ensure that all assigned staff in Homeless Services are adequately trained. Provide clinical supervision for interns.
  • Assist with fundraising initiatives. Identify and pursue grant opportunities, sharing with Development as appropriate. Write and manage grants as appropriate.
  • Administer existing MOU agreements and contracts.
  • Support and contribute to any appropriate accreditations and certification processes.
  • Ensure the integration of homeless services with other Catholic Charities programs and other homeless services.
  • Review and monitor budgets and spending reports for all assigned programs. Monitor expenses to assure that the program operates within established budget or that budget overtures are warranted. Maintain accurate and up-to-date documentation associated with billing and invoices. Ensure effective management of all assigned program cost centers.
  • Effectively represent Catholic Charities and Homeless Services at community functions before the media and at other events as requested. Give presentations on issues related to homelessness, permanent supportive housing, and affordable housing as appropriate.
  • Develop and maintain positive working relationships with community partners, funders, peers, local law enforcement, referral providers, and local neighborhoods.
  • Respect and honor clients' rights and responsibilities, hear client grievances, and demonstrate professional boundaries and ethics.
  • Adhere to mandatory reporting laws and HIPAA requirements.
  • Demonstrate responsibility for safety of clients, all assigned staff, and property; follow all established safety protocols and procedures; possess working knowledge of fire regulations and evacuation procedures. Assist in crisis situations as appropriate, following emergency protocols/procedures. Must perform CPR, First Aid, and properly use AED equipment.
  • Travel off-site to meetings in the community.
  • Participate in trainings and coordination meetings as requested by Supervisor.
  • Adherence to Catholic Charities policies and procedures.
  • Perform other duties as assigned. QUALIFICATIONS:
    • Master's Degree in Social Work / Human Services or equivalent work and or lived experience required.
    • 5 years' experience working with communities experiencing homelessness, and people experiencing chronic homelessness required. Knowledge and understanding of issues relating to homelessness essential.
    • 2 years' experience managing social service-related programs, including experience with staff supervision, program development, and budget management required.
    • 2 years' experience with direct supervision of services staff required.
    • CPR/First Aid certifications are required and must remain current.
    • Knowledge and experience with the Multnomah County homeless service system.
    • Knowledge of local services for people experiencing poverty, including domestic violence and sexual assault systems.
    • Knowledge and understanding of: Housing First, Trauma Informed Care, Motivational Interviewing, Assertive Engagement, and Social Work Best Practices.
    • Ability to communicate concisely and effectively, both verbally and in writing.
    • Experience with foundation grants and government contracts, including applying for funding, monitoring performance, tracking outcomes, and writing reports.
    • Demonstrated competency working with people from diverse cultures. Ability to assess and treat clients in a culturally competent manner.
    • Preference given to bicultural/bilingual identity.
    • Ability to effectively work with standard Microsoft Office programs including Word, Excel, Outlook, PowerPoint; Microsoft Teams, Salesforce and HMIS or other database experience preferred.
    • Demonstrate judgment and discretion in dealing with confidential matters.
    • Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
    • Willingness to learn new skills and take on new responsibilities.
    • Strong analytical and strategic problem-solving skills.
    • Ability to work well in team setting, as well as independently; be flexible and have the ability to adapt.
    • Ability to effectively respond to crisis situations and use appropriate de-escalation tactics.
    • Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
    • Travel may be required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at or above levels required by the Agency (100/300/100).
    • Satisfactory results from civil, criminal, and motor vehicle background check required COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more. What is your preferred method of communication?

Keywords: Catholic Charities of Oregon, Portland , Homeless Services Manager, Executive , Portland, Oregon

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