Customer Onboarding Manager
Company: Extensis
Location: Portland
Posted on: May 15, 2022
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Job Description:
Working at Extensis // Looking for an established organization
with a collaborative and diverse culture that promotes a healthy
work/life balance and encourages curiosity and innovation? Look no
further. Our Core Values guide our commitment to success through
teamwork, accountability, humility, and customer focus. We are
looking for people who share these values to contribute to and
share in our success. If this resonates with you, keep reading!
What We are Looking For // A motivated, self-starter who is both a
creative problem solver and able to build sound processes; someone
who thrives in a dynamic and changing environment and loves setting
and achieving goals. You must be collaborative, humble, an outside
the box thinker and have a track record of successful design,
implementation and management of customer journey and onboarding
programs. This role will often be self-directed, requiring an
individual with a can-do attitude who is willing to learn new
skills
What You'll Do // Primary tasks will include creating Pendo user
guides, dashboards, reports and collaborating with stakeholders
about the user onboarding experience for our SaaS products.
Additional responsibilities include:
Developing, creating, and owning the user onboarding experience to
engage our existing and prospective customers.
Designing, developing, and building customer journeys using various
mediums and platforms, including written documentation, articles,
video tutorials, GIF' and in-app walk throughs that will help
deliver value faster by eliminating points of friction throughout
their journey.
Working cross functionally with sales, marketing, product, and
engineering to lead this project across the finish line on time and
within scope.
Providing strategic direction for our use of Pendo and work with
various stakeholders to establish and implement best practices with
regards to configuration, organization, maintenance, segmentation,
and data retrieval.
What You Bring // In addition to being a motivated self-starter
with a positive attitude, a desire to learn and a passion for what
you do, the ideal candidate will also have the following:
Direct experience with Pendo.io or similar platforms.
Expertise creating and building user onboarding programs - if given
a user flow mock-up and some light guidelines, you will know
exactly how to bring that workflow to life!
Experience working with HubSpot, Marketo or equivalent content
management systems
Organization skills with obsessive attention to detail-the work you
will do will be highly visible
Ability to meet tight deadlines, while being comfortable with
change.
General understanding or experience with HTML and CSS
Excellent communication and interpersonal skills enabling you to
work effectively with different personalities across multiple
teams.
Experience with video editing software such as Camtasia, Adobe
Premier, iMovie or similar.
Experience with creating content in Adobe Illustrator, InDesign,
Photoshop or equivalent.
General understanding of the creative process and publishing
technologies including Adobe Creative Cloud is a plus.
What We Offer // We take pride in offering a culture that is
friendly, fun, diverse and inclusive. In addition to competitive
compensation and a rich benefits package, we also offer generous
PTO allowance, 11 paid holidays per year, a 401(k) Plan with
Employer Match, education reimbursement, access to professional and
personal development programs, on-site fitness facility (at our
Portland office) and paid time off to volunteer to the cause of
your choice. We actively promote the importance of balance and
wellness, with programs offered throughout the year to support the
health of our people. We are honored to be named the #1 Healthiest
Employer in Oregon in 2020 and #2 in 2021!
Extensis is proud to be an Equal Opportunity Employer. We welcome
and celebrate people of any race, religion, color, national origin,
gender, sexual orientation, age, marital status, veteran status, or
disability status.
PI174552374
Keywords: Extensis, Portland , Customer Onboarding Manager, Executive , Portland, Oregon
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