Customer Onboarding Manager

Company: Extensis
Location: Portland
Posted on: May 15, 2022

Job Description:

Working at Extensis // Looking for an established organization with a collaborative and diverse culture that promotes a healthy work/life balance and encourages curiosity and innovation? Look no further. Our Core Values guide our commitment to success through teamwork, accountability, humility, and customer focus. We are looking for people who share these values to contribute to and share in our success. If this resonates with you, keep reading!

What We are Looking For // A motivated, self-starter who is both a creative problem solver and able to build sound processes; someone who thrives in a dynamic and changing environment and loves setting and achieving goals. You must be collaborative, humble, an outside the box thinker and have a track record of successful design, implementation and management of customer journey and onboarding programs. This role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills

What You'll Do // Primary tasks will include creating Pendo user guides, dashboards, reports and collaborating with stakeholders about the user onboarding experience for our SaaS products. Additional responsibilities include:

Developing, creating, and owning the user onboarding experience to engage our existing and prospective customers.

Designing, developing, and building customer journeys using various mediums and platforms, including written documentation, articles, video tutorials, GIF' and in-app walk throughs that will help deliver value faster by eliminating points of friction throughout their journey.

Working cross functionally with sales, marketing, product, and engineering to lead this project across the finish line on time and within scope.

Providing strategic direction for our use of Pendo and work with various stakeholders to establish and implement best practices with regards to configuration, organization, maintenance, segmentation, and data retrieval.

What You Bring // In addition to being a motivated self-starter with a positive attitude, a desire to learn and a passion for what you do, the ideal candidate will also have the following:

Direct experience with Pendo.io or similar platforms.

Expertise creating and building user onboarding programs - if given a user flow mock-up and some light guidelines, you will know exactly how to bring that workflow to life!

Experience working with HubSpot, Marketo or equivalent content management systems

Organization skills with obsessive attention to detail-the work you will do will be highly visible

Ability to meet tight deadlines, while being comfortable with change.

General understanding or experience with HTML and CSS

Excellent communication and interpersonal skills enabling you to work effectively with different personalities across multiple

teams.

Experience with video editing software such as Camtasia, Adobe Premier, iMovie or similar.

Experience with creating content in Adobe Illustrator, InDesign, Photoshop or equivalent.

General understanding of the creative process and publishing technologies including Adobe Creative Cloud is a plus.

What We Offer // We take pride in offering a culture that is friendly, fun, diverse and inclusive. In addition to competitive compensation and a rich benefits package, we also offer generous PTO allowance, 11 paid holidays per year, a 401(k) Plan with Employer Match, education reimbursement, access to professional and personal development programs, on-site fitness facility (at our Portland office) and paid time off to volunteer to the cause of your choice. We actively promote the importance of balance and wellness, with programs offered throughout the year to support the health of our people. We are honored to be named the #1 Healthiest Employer in Oregon in 2020 and #2 in 2021!

Extensis is proud to be an Equal Opportunity Employer. We welcome and celebrate people of any race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Keywords: Extensis, Portland , Customer Onboarding Manager, Executive , Portland, Oregon