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Implementation Manager

Company: NAVEX Global Inc.
Location: Lake Oswego
Posted on: May 17, 2022

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Position Summary:Are you someone who is organized, detail oriented and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Manager role may be a great fit for you!NAVEX is looking for a new Implementation Manager who will thrill and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team's collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions and deliver user meetings and trainings via webcasts. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!We Offer You:Inspiring Culture. Invested teammates, belonging groups, and a socially determined cultureMeaningful Work. Innovative products and solutions with real life impact for people and organizationsCareer Growth. Stellar training, mentorship, and an unwavering commitment to your growth and successLife Flexibility. To care for you, your loved ones and your communityIndustry Leadership. A highly reputable, fast growing and consistently profitable organizationReal Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choiceWhat You Will Do:Set expectations, establish project timelines and motivate our international customer participants to deliver within scope and on-timeCoordinate internal and external resources and third parties for the flawless execution of customer projectsManage multiple implementation projects, including developing project objectives, prioritizing project responsibilities, delegating tasks, executing project deliverables and tracking projects to successful completionConfigure customer software using proprietary toolsProvide project status updates to your team manager at regularly scheduled meetings and as requested Maintain individual Key Performance targets (utilization, customer satisfaction, etc.)Kickoff sustainable relationships and build a foundation of trust with our customersIdentify potential system and customer relationship enhancementsWork on other exciting internal initiatives, as specified by your team managerWhat You Will Need:A Bachelor's degree or prior work-related experience equivalent1+ years' experience with customer service, project management and/or implementationWorking knowledge of Microsoft Windows, Microsoft Office and other web-based software tools; Salesforce or other CRM highly desiredSuccess working independently as a self-starter and within a team environment; contributing to a growing team within a dynamic work environmentThe ability to learn and assimilate new information quicklyFlexibility to adjust to a dynamic work environment and contribute to a growing teamThe ability to manage multiple projects simultaneously and work within fixed deadlinesThe ability to foster valued customer relationshipsA high level of attention to detail, excellent follow through and reliabilityExcellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgroundsNAVEX is an equal opportunity employer, including disability/vets.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Keywords: NAVEX Global Inc., Portland , Implementation Manager, Executive , Lake Oswego, Oregon

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