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Director, Client Services

Company: Confidential
Location: Portland
Posted on: August 7, 2022

Job Description:

Are you ready to work at a company that has won Best Places to Work ten years running? Do you have drive, talent, and enjoy working in a fast-paced environment alongside amazing people? We are a growing, technology-driven fulfillment and critical communications company based in Portland, Maine. We are currently seeking a Director Client Services on-site in Portland, ME.
Our customers rely on us to deliver their mission critical communications. Critical documents and materials need to be accurate and on time, every time. Our full range of services means we can offer a custom solution to tie it all together. We focus on the details so customers can do what they do best. Customer experience is behind everything we do.
We are seeking a Director Client Services to further contribute to our growth. This position is responsible for addressing client inquiries and issues in a timely manner while assigning these workloads to team members and oversee the daily team workflow to meet client needs. As the Director Client Services you will collaborate closely and communicate effectively with team members to deliver optimal functionality, as well as lead and train account administrators who manage the client orders. You will also be educating clients and influence them to sell strategic and creative solutions, as well as manage any issues and risks.

  • Continuously improve and optimize client program performance.
  • Develop client documentation such as Service Level Agreements (SLAs), Statements of Work (SOWs), and quote proposal management.
  • Develop and support client business reviews.
  • Escalation points for any issues that are taking longer than normal duration to resolve/address
  • Measure teams progress and productivity.The ideal candidate for this role will have the ability to work analytically in a problem-solving environment with excellent leadership, communication, and interpersonal skills. To succeed in this role, you will need experience in successfully leading clients, teams, and projects to meet and exceed client expectations. As well as intermediate level of proficiency with Microsoft Office products. We are looking for someone that has a bachelor's degree in the appropriate field of study with 5+ years of client services management expierence and 5+ years of expierence with business stakeholders within a cross-functional matrix environment.

Keywords: Confidential, Portland , Director, Client Services, Executive , Portland, Oregon

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