Director, Client Services
Posted on: August 7, 2022
Are you ready to work at a company that has won Best Places to
Work ten years running? Do you have drive, talent, and enjoy
working in a fast-paced environment alongside amazing people? We
are a growing, technology-driven fulfillment and critical
communications company based in Portland, Maine. We are currently
seeking a Director Client Services on-site in Portland, ME.
Our customers rely on us to deliver their mission critical
communications. Critical documents and materials need to be
accurate and on time, every time. Our full range of services means
we can offer a custom solution to tie it all together. We focus on
the details so customers can do what they do best. Customer
experience is behind everything we do.
We are seeking a Director Client Services to further contribute to
our growth. This position is responsible for addressing client
inquiries and issues in a timely manner while assigning these
workloads to team members and oversee the daily team workflow to
meet client needs. As the Director Client Services you will
collaborate closely and communicate effectively with team members
to deliver optimal functionality, as well as lead and train account
administrators who manage the client orders. You will also be
educating clients and influence them to sell strategic and creative
solutions, as well as manage any issues and risks.
- Continuously improve and optimize client program
- Develop client documentation such as Service Level Agreements
(SLAs), Statements of Work (SOWs), and quote proposal
- Develop and support client business reviews.
- Escalation points for any issues that are taking longer than
normal duration to resolve/address
- Measure teams progress and productivity.The ideal candidate for
this role will have the ability to work analytically in a
problem-solving environment with excellent leadership,
communication, and interpersonal skills. To succeed in this role,
you will need experience in successfully leading clients, teams,
and projects to meet and exceed client expectations. As well as
intermediate level of proficiency with Microsoft Office products.
We are looking for someone that has a bachelor's degree in the
appropriate field of study with 5+ years of client services
management expierence and 5+ years of expierence with business
stakeholders within a cross-functional matrix environment.
Keywords: Confidential, Portland , Director, Client Services, Executive , Portland, Oregon
Didn't find what you're looking for? Search again!