Rockwood - Youth & Family Services Manager
Company: Boys and Girls Clubs of Portland
Posted on: August 7, 2022
BGCP'S mission is to empower all young people, especially those
who need us most, to discover their full potential as caring,
engaged, responsible community members. BGCP's top priorities are
to ensure an inclusive, diverse and equitable work environment with
an uncompromised commitment to safety. We are committed to
filtering all policies and practices through an equity-based and
trauma-informed care lens. We position ourselves as lifelong
learners and seek individuals who have demonstrated dedication to
creating safe and nurturing environments. We seek individuals who
are dedicated to supporting extraordinary experiences for youth,
are exceptional team members, have an investment in our surrounding
communities, and are hungry for ongoing personal growth and
Join our dynamic team and be prepared to be challenged, to work
hard, and to participate in a vibrant, mission-driven environment.
Be prepared to fall in love with the work we do and the youth with
whom we are privileged to serve each day. For more information on
BGCP and our work visit: http://bgcportland.org/about/
BGCP is currently searching for a Youth & Family Services Manager
(YFSM) . This is a Club management position that requires critical
thinking, strong supervision and customer service skills; and the
dedication to creating and maintaining support services for youth
and their families. With the direction of Club and Program
leadership, the YFSM is responsible for providing guidance,
resources and mentorship to Club members and cultivating ongoing
opportunities for family engagement.
This position requires an unwavering commitment to the overall
mission and vision of the BGCP and service to our members. The
necessary skills required for this position is an uncompromised
dedication to equity and inclusion; a safety-first mindset keeping
our staff and members' safety our #1 priority; and a commitment to
success through overseeing the execution of first-class services
and resources to our youth and families.
This position works under the direction of the Club Director and
collaboratively with the Area Director of Youth & Family Services,
the Coordinator of Mental Health Services and BGCP YFSMs to be
informed on leading practices to assess and respond to the diverse
challenges of the youth and families we serve. The YFSM oversees
the delivery of trauma informed practices within their Club
environment, mentoring staff and volunteers on the required skills
for working with youth exposed to Adverse Childhood Experiences
(ACES). This position is responsible for the tracking and
evaluation of membership and impact data, as well as ensuring the
safety of all members. The YFSM oversees the part-time front desk
Assess the needs of Club members and their families to provide
additional services and community resources.
Develop and coordinate intervention programs and group sessions in
response to the assessed needs of the youth and families.
Track and maintain accurate and up-to-date records, files, and
impact data on the youth we serve.
Responsible for developing a family engagement program including
monthly family events.
Hire, train, mentor, and supervise front desk staff and cover all
front desk responsibilities when necessary.
Working in collaboration with the Club Director to serve as onsite
support for social work interns.
Provide data and other relevant information in support of grant
contracts, reports and proposals.
Working collaboratively with their Club Director and the Area
Director of Youth & Family Services to identify areas of direct
service ( one-on-ones, prevention programming, small groups, etc.)
that they will then facilitate and execute at their club
All BGCP employees are Mandated Reporters and must report any
suspected Child Abuse or Neglect to their direct supervisor.
Participate in on-going training focused on trauma-informed
practices and principals to earn specified certificates essential
to perform duties.
Participate in identified professional development trainings to
increase skills and knowledge of trauma-informed practices and the
identification and response to ACES.
Participate in quarterly self-care trainings.
Act as a Club liaison to local school districts and community
service agencies to provide resources and referrals to youth and
Execute uncompromised confidentiality in the collection of youth &
family data. Respectful analysis and reporting of Club
Ensure all membership and attendance information is complete and
accurately entered into BGCP's member management system.
Maintain necessary documentation for DHS reports of abuse, neglect,
and other instances of harm, as needed.
Provide guidance to Club members who need behavioral supports.
Provide support to BGCP Staff on guidance and discipline of
members, positive behavior management techniques, and additional
training resources supporting positive youth development as
As a member of the FT team at a club location, facilitate weekly FT
team reviews and processing sessions, review incident reports, and
forward them to appropriate SR Programs Director. Teamwork:
Work collaboratively with BGCP Youth & Family Services Managers to
enhance and advance organizational trauma-informed priorities.
Act as a resource for staff providing appropriate/current
information on at-risk children and families as well as youth
Contribute to the implementation of Club and organization-wide
special events and programming.
Handle other duties and responsibilities as directed or deemed
necessary by the Club Director, the Area Director of Youth & Family
Services Officer, the Coordinator of Mental Health Services as well
as designated Person In Charge at Club.
Act as Club liaison with family members.
Responsible for executing ongoing Family events and engagement
On-going communication through diverse channels to engage and
inform families on Club events, programming and resources.
Uncompromised commitment to equity and inclusion in all you do.
Belief that all children must have equal access to high quality
programs and resources.
Leadership in an environment dedicated to safety and
trauma-informed care for youth.
Proven experience working with and providing resources to youth and
Possess the skills necessary to work with youth who have been
exposed to Adverse Childhood Experiences.
Self-motivated and able to work independently with little
supervision; while able to work effectively in a team
Work been directed by evidence-based, data driven systems and
A proven convener, mentor and team builder.
A first-class communicator.
Bilingual in English/Spanish is a plus.
Working Environment & Physical Requirements: The job's functions
require the following physical demands: While performing the duties
of this job, the employee is frequently required to stand, walk,
sit, use hands to finger, handle, or feel objects, tools or
controls, reach with hands and arms, climb stairs, balance, stoop,
kneel, crouch, talk or hear and occasional lifting of a minimum of
25 lbs. Specific vision abilities required by the job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. High volume of
personal interaction with members, families and staff may be
stressful. The noise level is usually moderate but may increase
during busy periods.
Keywords: Boys and Girls Clubs of Portland, Portland , Rockwood - Youth & Family Services Manager, Executive , Portland, Oregon
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