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Service Manager

Company: Dolly Olive
Location: Portland
Posted on: September 24, 2022

Job Description:

The Perks:Work closely with passionate owners who are dedicated to the teamMedical, vision and dental benefits (Company pays 50% of Medical)Retirement savings through Oregon Saves5 Day Work Week, Consistent Schedule, Consecutive Days Off, Reasonable hours (typical shift ends before 10pm)Flexible Paid Time Off Program (In lieu of limited bank of 2-3 weeks - take time off when you need it!)Monthly Dining Stipend & 50% off dining discountWho You Are:We seek an organized leader and intuitive teacher who is self-motivated and thrives in being able to support and affect change. You have strong written, spoken, and presentation communication skills (conversational Spanish a plus), in addition to:5+ years of F+B experience2+ years front of the house leadership experienceExperience providing performance feedback and strong ability to coach and motivate othersExcellent organizational and time management skillsProven problem-solving abilitiesDetail-orientedProficiency in Google Suite & Microsoft Office software, Point-of-Sale software, and HRIS systems (Rippling, Square, Dolce a plus)Reliable transportation to travel to our metro Portland locationsAbility to walk, stand, push, pull, and lift 25 lbs regularly, 50 lbs occasionallyWhat You ll Do:You will help coach our FOH team at the location you're based out of. This role is about creating consistency in experience. This role is integral in ensuring our restaurants are the best in the city by upholding our core values and always working towards our collective purpose. The Service Manager will ensure that both our team and guests have the best experience.Model, communicate, and teach our service standards while participating in serviceRegularly monitor systems for efficiency and accuracy, providing continued educationRecruit, Hire, Train, Coach, and conduct SeparationsEnsure that safety and compliance standards are metFacilitate andor audit accurate entries of our menu offerings and hours of operation on multiple platformsServe as first point of contact for guest inquiries and guest recovery situationsFacilitate andor audit accurate completion of team member timekeeping, orientations, and trainingsAssist in developing promotions and marketing ideas to drive business and guest satisfactionAttend team andor one-on-one meetings as neededTo Apply:Send us your resume and include what memorable service means to you, and describe you leadership stylehow you motivate others!Who We Are:Established in 2020, Sesame Collective is a locally owned company in Portland, Oregon that operates the restaurants Dolly Olive, Mediterranean Exploration Company, Shalom Y all, Lil Shalom, Bless Your Heart Burgers, and Yalla. Born out of the unique challenges and revelations of 2020, we begin a new chapter. Our mission is to promote and foster the individuals that make up the collective, while embodying the spirit of positive leadership, community collaboration, and exceptional hospitality. Hospitality is at the center of our core beliefs. Our brand of hospitality is the feeling you get when you are seated at a table where the conversation is flowing, the vibes are inviting and enticing, the dishes are delicious, memorable & overflowing you belong, you are welcome.Learn more about who we are and our story at are an equal opportunity employer committed to the core values of Love & Respect, Grit, Ingenuity, Quality, Teamwork, and Leadership.

Keywords: Dolly Olive, Portland , Service Manager, Executive , Portland, Oregon

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