Regional Performance Manager

Company: Caliber Collision
Location: Portland
Posted on: November 26, 2022

Job Description:

Service CenterClackamasThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to ensure individuals with disabilities are able to perform the essential functions[GT1] [GT2] .Ability to drive performance through other team membersMinimum 2-3 years estimating experience preferredStrong time management skills and ability to multi-taskExcellent communication skills, both written and oral across multiple organizational layersAbility to asses center level performance in regards to key metrics, individual skill levels and Caliber cultureAbility to communicate and manage the change process within assigned territoryProven organizational skills and ability to handle multiple assignments simultaneously with strong attention to detailsProven customer/client service skillsDevelopment of bench strength for key clients to eliminate loss of business during team mate transitions or absencesAbility to analyze client metrics and performance trends for multiple DRP programs utilizing all available reporting and tools, including CCC Accumark Advisor and Caliber Client Metric reporting.Development of performance improvement plans and business action plans focused on driving center and client performance.Working knowledge of CCC One estimating platform and management systemWorking knowledge of client specific estimating platforms (Mitchell, Audatex, NuGen) as needed in assigned marketWorking knowledge of key DRP accounts within assigned territory and ability to train client expectations, estimating requirementsCurrent and continued knowledge of proper vehicle repair procedures and technologiesObtain and maintain I-CAR Gold statusAbility to support new acquisition growth through trainingConflict resolution with customer and/or DRP partners to reduce escalations to client levelAbility to complete real-steel re-inspections within assigned territory and provide coaching and feedback at CM and Service Advisor levelsAbility to multi-task and adapts well to a fast paced environmentAdvanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.Must have valid driver's license and be eligible for coverage under Caliber's insurance policy (not an excluded driver)#PIQ3PandoLogic.Keywords:Service Center Manager, Location:Portland,OR-97294, PL:545095979

Keywords: Caliber Collision, Portland , Regional Performance Manager, Executive , Portland, Oregon