GENERAL MANAGER- Shari's of Wilsonville
Company: Sharis
Location: Wilsonville
Posted on: January 26, 2023
Job Description:
General Manager and Senior General Manager
REPORTS TO: Director of Operations
Position Summary: The General Manager contributes to the success of
Shari's by managing the guest experience, identifying and
developing guest-centered team members, monitoring the performance
and discipline of team members, maintaining company standards in
the areas of cleanliness and sanitation and completing the required
administrative duties in a timely manner. The General Manager is
also responsible for the financial performance of the
restaurant.
Essential Functions: To perform the job successfully, an individual
must be able to perform each essential function satisfactorily. The
duties and responsibilities listed below are those that must be met
to successfully perform this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform an
essential function.
Salary Exempt: The General Manager is a salaried position.
ESSENTIAL FUNCTIONS:
Guest Experience: Verifies that products and service delivered to
the guest meets or exceed expectations. Lead your team members to
understand and demonstrate the skills and commitment to Shari's
Guest Experience standards and practices. Review and act upon
specific guest feedback for the restaurant.
Quality Food and Beverage:
- Assure that Shari's established systems for maintaining
restaurant readiness are functional, including but not limited to,
BOH checks, product quality, prep, ordering and inventory.
- Regularly expedite the pass bar to train, monitor and coach
team members to produce quality food as outlined by Shari's
specifications to include cooking, plating, prep, temperature
standards and ticket times. Is proficient at using Oasis to direct
production and service.
- Continually review and act upon guest feedback by developing
restaurant plans to improve guest satisfaction scores for food
quality and speed of service.
- Manage the process for rolling out new menu items and
promotions include training, implementation and follow up.
Service:
- Assure that Shari's established systems for shift operations
are functional, including but not limited to FOH log, station
assignments, breaks, sidework and shift communication that focuses
team members on providing guest service.
- Provide a managing presence on the floor, on the line, or at
the pass bar window during peak period when in the restaurant. Use
these touch-points to evaluate levels of service and coach team
members in providing guest satisfaction.
- Follow up and resolve all guest complaints. Pass along
compliments. Evaluate guest feedback plans to address guest
concerns regarding service.
- Continually evaluate team member's skills and develop plans for
ongoing training and development. Works diligently to build bench
strength.
Proper Staffing/Quality and Quantity:
- Assure that the restaurant is properly staffed. Continually
conduct interviews to maintain and upgrade talent. Anticipate
staffing needs to allow for proper training time.
- Analyze labor and sales trend reports to accurately forecast
volume to properly allocate labor hours. Prepare schedules that are
operationally functional for guest service and react as volume
changes. Develop your assistants' skills in managing labor.
Team Management and Development: Train, develop and hold
accountable a team to effectively and profitably operate the
restaurant. Manage a work environment that is consistent with
Shari's brand and practices. Communicate expected levels of
performance and recognize accomplishment. Provide leadership that
fosters loyalty and commitment to guests, the team and the
company.
Team Development:
- Assure that all team members receive full and complete training
following Shari's established training programs. Identify, develop
and maintain an adequate number of qualified trainers. Proficient
in using PIE, Shari's Training University.
- Evaluate team member performance and provide development and
coaching as necessary. Prepare and present regular written reviews
for your team.
- Prepare weekly manager meeting, providing direction for
restaurant operations and delegate responsibility as needed.
- Motivate team by providing daily praise and coaching feedback
on team member performance. Maintain company recognition and reward
programs such as the 100 Club, anniversary, certification, guest
comments, company contests, company promotions and restaurant's
recognition programs.
Human Resources Management and Compliance:
- Lead a team of 2-3 other managers and approximately 40 team
members.
- Assure a safe and harassment free work environment, including
all government mandated compliance rules. Communicate company
policies and procedures as stated in Shari's handbook and hold team
members accountable for compliance. Assures that annual compliance
is completed. Make the Director of Operations aware of any
issues.
- Maintain the restaurant's turnover rate at or below company
average.
- Write and present discipline and commendation documents as
warranted.
Sanitation and Cleanliness: Develop and maintain restaurant systems
to ensure to ensure the safety of our product, our guests and our
team members.
- Assure that safety orientation and food safety training for new
team members is conducted. Maintain a functional Safety Program and
Committee.
- Assure that sidework, deep cleaning and personal hygiene and
uniform standards are maintained
- Assure that the restaurant's equipment is in working order,
schedule and follow up on any needed repairs.
- Maintain cleanliness systems and levels to ensure that the
restaurant passes all state health inspections and internal quality
assurances audits
Financial Management: Maximize the business potential of the
restaurant through community involvement, implementing company
marketing programs, consistently executing company programs.
Deliver financial results by managing food, labor and other related
costs while adhering to company policies, procedures and operating
practices. Communicate the required and necessary information to
the district manager to assure successful operation of the
restaurant.
Profitability:
- Maintain an expert ability to use sales, labor, food management
and service data to improve restaurant operations and financial
performance
- Maximize sales opportunities by knowing local market and
executing Shari's Service Steps and menu production.
- Responsible for achieving labor budgets by effectively using
Shari's scheduling program to properly forecast, schedule, increase
staff productivity and managing overtime and average wages.
Responsible for achieving food cost budgets by effectively using
inventory and ordering programs to decrease food cost and waste.
Responsible for achieving other controllable expense budget and
maintaining controllable profit to budget or better.
- Develop and execute plans to improve guest feedback scores in
the areas of guest satisfaction, speed of service and food
quality.
Business Administration:
- Properly execute shiftly, daily, weekly and period accounting
duties in a timely manner (shift balancing, banking, invoicing, and
time card adjustments). Teach management team to properly execute
restaurant accounting.
- Properly execute restaurant systems (line checks, inventory,
Manager Log Books, and FOH Log Book).
Communication:
- Hold regular manager meetings to share important information,
solicit feedback and provide development for your Assistant
Managers. Develop and execute effective team meetings to
communicate changes, improve productivity and team morale. Plan and
execute shift 1-minute meetings to communicate with team members
and prepare them for the shift.
- Ensure that Restaurant Support Center communications and policy
changes are effectively disseminated and implemented.
- Develop public speaking skills for use in leading meetings or
other training sessions. Write effectively using correct grammar
and spelling.
- Keep the District Manager informed about major concerns about
product, procedures or team members in a timely manner.
Senior General Manager Duties: The follow duties also apply to
those managers designated as Senior General Manager.
Train new assistant managers:
- Make weekly contact with managers who have an assistant in
Shari's Management training. Review trainee's progress in PIE
University and make regular contact with trainees.
- Collect trainee's weekly development report and forward to the
training department.
- Provide training support by participating in online class chats
and content evaluation.
Function as the district's test restaurant:
- Receive new products for testing, involve crew in the testing
and selling process and provide requested feedback on the product's
performance. Maintain a crew that is knowledgeable and involved in
menu production and guest service. Test food standards
specification for new products and LTOs.
- Conduct guest surveys and forward feedback on to Research and
Development.
- Assist the DO with new menu, LTOs, procedures and new equipment
implementation within the district.
Early adoption of new programs:
- Give input on new programs and procedures and assist in
district implementation.
- Attend training session to review new programs/procedures and
provide requested feedback.
Personal Skills:
- Champion Change: Paves the way for needed changes and manages
implementation effectively.
- Seasoned Judgment: Takes all critical information into account
when making decisions; makes timely, tough decisions.
- Coach and Develop: Accurately assesses strengths and
development needs of team members; gives timely, specific feedback,
and helpful coaching; provides challenging assignments and
opportunities for development.
- Inspiring Trust: Earns the confidence and trust of others;
shows consistency between words, and actions; delivers on
commitments; produces high-quality work demonstrates high standards
of ethical conduct; protects confidential information; does not
omit controversial information or change information to suit
others.
- Foster Open Communication: Creates an atmosphere in which
timely and high-quality information flows smoothly between self and
others; encourages the open expression of ideas and opinions.
- Attracting and Developing Talent: Attracts high caliber people;
accurately appraises the strengths and weaknesses of others;
provides constructive feedback; develops successors and talent
pools.
- Driving Executions: Monitors results; tackles problems directly
and with a sense of urgency.
- Shari's Professionalism: Consistently treats individual with
dignity and respect, recognizing the importance of cultural
differences. Embraces, communicates and demonstrates company values
and ethics. Maintains reasonable expectations of self and others
when balancing time and performance demands with personal and
professional needs.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- Able to read, write and communicate English well.
- Possess basic math skills needed to calculate budgets, payroll,
balance till and complete banking duties.
- Able to drive and hold a valid state drivers license.
- Proven previous management or supervisory experience.
- Able to direct, motivate, discipline and interact with
restaurant team.
- Possess reasoning abilities needed to project sales, evaluate
budgets and analyze profit statements.
- Able to obtain and maintain an alcohol service permit.
- Able to obtain lottery approval (Oregon)
PHYSICAL STANDARDS:
The General Manger position requires the ability to work
approximately 50 hours a week, 10 hours daily. While performing the
duties of this position the team member is required to stand and
walk continuously for 8-10 hours. Team member will sit occasionally
each hour. Team member will continuously be performing hand and
wrist work including grasping. Team member will frequently bend and
twist. Team member will occasionally push and pull, do fine hand
manipulation, reach above the shoulder and kneel or squat. The
position seldom requires climb/stairs. Team member will
continuously lift or carry 0-10 pounds; frequently lift or carry
11-15 pounds and rarely lift 16-20 pounds. Team member will
occasionally use fine manipulation for keyboarding.
Keywords: Sharis, Portland , GENERAL MANAGER- Shari's of Wilsonville, Executive , Wilsonville, Oregon
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