Operations Manager
Company: Sprague Pest Solutions
Location: Portland
Posted on: January 27, 2023
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Job Description:
Description:Service Center Operations ManagerBeing an Operations
Manager for Sprague Pest Solutions means reinforcing Sprague's
commitment to uncompromising service and upholding the values of
consistency, accountability, respect, and teamwork. Operations
Managers supervise service technicians and support sales personnel
to achieve performance, quality, and growth goals. The Operations
Manager trains, coaches, and develops technicians to deliver
highest quality pest management service to clients. What you'll
do:Train technicians to locate, identify, destroy, control, and
repel pestsReview routing and scheduling for improvements to
efficiencyPartner with clients and provide support to technicians
to resolve service problems, ensure complaints are responded to
timely and follow-up steps are takenInspect technician's vehicles
and route work to ensure standards are met for safety, cleanliness,
quality, and serviceWork with branch manager, sales personnel, and
technicians to prepare client bids for special services, including
fumigation and bird workThis position will support the SW side of
the Portland marketWhat we do at Sprague:Pests pose a serious
threat to public health and our world's food supply. Food-borne
illnesses as a result of bacteria transmitted by pests sicken
millions of people annually. Sprague's highly trained and dedicated
team is driven to design and deliver pest management programs using
the latest technology and products to safeguard people, property,
and food, and leave the smallest environmental footprint.Working
for Sprague means passionately delivering uncompromising service.
We focus on our commitment to our clients and ourselves;
consistency, accountability, respect; teamwork among co-workers,
our clients, and the community; and environmental responsibility in
our approach to pest prevention.Requirements:Must haves for this
job:High school diploma or equivalentValid Driver's License and
Satisfactory Motor Vehicle RecordCovid-19 vaccinationAttention to
detail and high standards of work qualityHunger for knowledge and
professional developmentCompetitive approach to both individual and
team performanceNice to haves for this job:3+ years' experience in
pest management2+ years' experience in managing people and business
operations1+ years' experience in customer service, retail, food
service, or hospitalityPest control, industrial, or safety
certifications What you'll get working here:Salary: $60,000-70,000
salary plus incentivesA take-home service vehicle with gas
cardCompany-provided phone, laptop, uniforms, and safety
equipmentOn-the-job training and licensingPride in your work and
the Sprague missionA supportive team environment based on family
valuesUnlimited growth opportunities, with tuition assistance and
leadership trainingBenefits: Health, Vision, Dental Insurance
within 30 days of hire401K after 1 year, with 100% match up to 3%
plus 50% match up to 6%Paid time off: Personal time available day
1, holiday and vacation time after 90 daysChildcare assistance and
college savings planAll offers of employment are contingent upon a
satisfactory motor vehicle record report that is checked
annually.Sprague Pest Solutions is an Equal Opportunity employer
and promotes diversity through a culture of inclusion and
opportunity. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex,
pregnancy, sexual orientation, gender identity, national origin,
disability, veteran status, or any other characteristics protected
by law. We are a drug and smoke-free environment.In compliance with
federal law, all persons hired will be required to verify identity
and eligibility to work in the United States and to complete the
required employment eligibility verification form upon
hire.Detailed Job Description:Position Summary Supervise service
personnel and support sales personnel to achieve performance,
quality and growth goals. Passionately delivering uncompromising
results through the work of others. Essential Duties and
ResponsibilitiesInteract with customers and provide support to
technicians to resolve service problems, ensure client complaints
are responded to timely and follow-up steps are taken. Seek out
potential clients, build route density for technician routes,
working with technicians and sales to find new prospective clients,
and look for ways to add value to existing clients. Review routing
and scheduling for improvements to efficiency. Perform Quality
Assurance audits at client sites.Coach Service personnel to achieve
performance goals.Communicate and train technicians on new
programs, processes and equipment. Ensure that all assigned routes
are completed which may require completing pest prevention service
route work to fill in for vacations, vacancies, etc. Train
technicians to locate, identify, destroy, control, and repel pests.
Use knowledge of pests' biology and habits, along with pest
management techniques such as applying chemicals, setting traps,
operating equipment, and modifying structures to alleviate pest
problems. Assist in maintaining and monitoring inventory of
supplies within standards Complete vehicle inspections of
technicians to ensure proper inventory levels of tools, equipment
and materials, and ensure equipment is properly maintained and
safety requirements are met.Prepare client bids for special
services, including fumigations and bird work. Work flexible
schedule as required to meet client expectations, including
weekends and evenings. Occasional overnight travel may be required.
Ensure technicians and self are working in a safe manner and
adhering to OSHA, state requirements, and Sprague policies and
procedures and maintaining and utilizing required safety equipment
when providing pest management services. Ensure technicians and
self-maintain a clean company vehicle, comply with DOT and company
guidelines, operate vehicle safely and legally and according to
company guidelines and represent Sprague by keeping vehicle clean
and in good repair.Complete paperwork and electronic reporting on
PDA accurately and timely. Provide information to Service Center as
required, including synching PDA daily.Ensure technicians and self
participate fully in training opportunities provided to enhance
knowledge and to meet requirements for licensing. Ensure
technicians and self represent Sprague by wearing clean company
uniforms and appropriate footwear, maintaining personal hygiene and
facial hair standards at all times.Qualifications and
RequirementsTo perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.Knowledge, Skills and AbilitiesKnowledge of
federal, state, industry, and local regulations as well as
proficiency in the use of all safety equipment and procedures.
Behaves consistently and predictably; is reliable, responsible and
dependable in fulfilling obligations; diligently follows through on
commitments and consistently meets deadlines. Diligently checks
work to ensure that all essential details have been considered;
notices errors or inconsistencies, and takes prompt, thorough
action to correct errors. Projects a professional image of oneself
and the organization; demonstrates a positive attitude towards
work; takes pride in one's work and the work of the organization.Is
friendly, pleasant, courteous, and professional when dealing with
internal or external clients. Promotes cooperation, building
teamwork, and resolving conflict. Is able to perform effectively
even with minimal direction, support, or approval and without
direct supervision. Is able to set priorities and takes
responsibility for accomplishing work goals within accepted
timeframes. Adapts quickly to change and works under tight
deadlines. Is cooperative, willing to share knowledge, cross-train,
& take on additional responsibilities. Must be willing to work
extended hours and weekends when necessary.A self-starter who
effectively organizes own work and completes on timely basis. Acts
dependably to get things done right the first time. Considers
positive and negative consequences before acting. Demonstrates a
sense of urgency and takes initiative when necessary.Is able to
successfully grasp new materials and pass state licensing exams and
requirements. Able to learn and use computer and computer-based
applications such as Learning Management System, PDA, Pestpac and
e-mail. Behaves in accordance with Sprague's Commitment, Code of
Ethics, Environmental Philosophy and Vision; follows company
policies and procedures.Education and/or ExperienceStable job
history with experience in a physically demanding job 3+ years'
experience in pest management and/or 2+ years' experience in
managing people and business operations and/or 1+ years' experience
in customer service, retail, food service, or hospitalityHigh
school diploma or equivalent (required)Education and training
beyond high school (preferred)Current pesticide license in all
categories (preferred for hire, but will train)Language
SkillsAbility to read and write reports, business correspondence,
and procedure manuals. Ability to interact tactfully and positively
with Sprague staff and management. Ability to maintain a high level
of confidentiality. Ability to speak effectively to clients or
Sprague employees.Mathematical SkillsAble to calculate figures and
amounts and add, subtract, multiply, and divide with whole numbers,
fractions, decimals, and percents; calculate averages, ratios,
proportions and rates; convert decimals to fractions; convert
fractions to percents. Reasoning AbilityPossesses sufficient
inductive and deductive reasoning ability to perform job
successfully; critically reviews, analyzes, synthesizes, compares
and interprets information; draws conclusions from relevant and/or
missing information; understands the principles underlying the
relationship among facts and applies this understanding when
solving problems.Physical DemandsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to
stand; walk; sit; use hands to finger, handle, or feel; reach with
hands and arms; stoop, kneel, crouch, or crawl; climb; and talk and
hear. The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision,
depth perception, and ability to adjust focus. The employee is
required to regularly drive a company vehicle between client sites
and will be required to maintain a DOT certificate, CDL and
Hazardous Materials endorsement. Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounters while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Work is performed in a variety of client settings that
will include exposure to seasonal weather, damp and/or dusty
locations, freezing conditions and hot conditions with temperatures
over 120 degrees. There are frequent employee and client contacts
and interruptions in person and via the telephone during the day.
The noise level in the work environment is moderate.W. B. Sprague
Company Inc. reserves the right to revise or change job duties and
responsibilities as the need arises. This position description does
not constitute a written or implied contract of
employment.PI201369223
Keywords: Sprague Pest Solutions, Portland , Operations Manager, Executive , Portland, Oregon
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