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Director of Clinical Applications

Company: Trillium Family Services
Location: Portland
Posted on: March 20, 2023

Job Description:

About us: We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be in fulfilling our mission of "Building Brighter Futures for Children and Families". Our vision is to create safe communities where children are healthy, and every family has the opportunity for success. Families get the support they need - when and where they need it. There is a focus on prevention and health; organizations and systems are connected in a synergistic sanctuary community that generates: Non -violence, Growth and Change, Democracy, Emotional intelligence, social learning, Open communication, and Social Responsibility. Our investment in the future of each child means that the next generation of Oregonians will have the skills to contribute meaningfully through employment, community service, and raising their own healthy families. At TFS we believe that every child and family can have a brighter future, through the love we bring together we can make this possible. There is so much need for mental and emotional support at all levels of our communities. To take a behind the scenes look our programs please visit our website at https://www.trilliumfamily.org/ About the opportunity: Job summary: Management and oversight of the Electronic Health Record system associated applications and the Clinical Applications Support team. Such oversight includes a focus on ensuring that all required staff members are fully competent with Trillium's electronic health record and related clinical systems, that our systems securely integrate, interface or share data as appropriate, that the clinical applications support medical decision making and, that we effectively capture needed clinical information in order to maximize agency quality and performance improvement initiatives.

  • Oversee the operation and maintenance of the Electronic Health Record System and associated clinical applications and services.
  • Responsible for maintaining the EHR and clinical application systems on an ongoing basis including managing system upgrades and configuring or releasing new functionality in order to support defined business processes.
  • Serve as the primary point of contact for vendor relationships related to the Electronic Health Record and other clinical applications.
  • Support the use of best practice workflows and consistency in staff roles to reduce variation and optimize successful outcomes in use of the EHR and other clinical systems.
  • Coaching and skills development for organizational systems and executive operations on developing workflows and formalizing operational definitions.
  • Utilize documented change control processes to create opportunities for innovation and collaboration while maintaining a low-risk environment.
  • Develop strong working relationships with agency leadership and other IS team members to effectively identify and resolve issues related to clinical applications.
  • Identify opportunities for process improvements and provide analysis, propose change strategies, and communicate proposed strategies appropriately.
  • Manage and lead the Clinical Applications team in responding to relevant trouble tickets, service requests and process improvement recommendations.
  • Project plan, manage, and execute on process creation and improvement for full enterprise needs. Lead in engaging effective change management efforts.
  • Ensure the creation, maintenance and accuracy of training materials related to clinical applications systems and associated workflows
  • Ensure proper systems development lifecycle practices while maintaining, upgrading, enhancing, and improving Clinical Application systems and processes.
  • Coordinate with vendor and IS team members as necessary to ensure timely upgrades and security patching of all clinical application systems.
  • Ensure clinical application systems adhere to all HIPAA guidelines as well as all other applicable state, federal or oversight agency regulations and standards.
  • Design, propose, promote, and execute creation of clinical information governance initiatives. Coordinate with Quality, HIM and other stakeholders.
  • Engage and support data governance initiatives through system improvements and enhancements, data collection standards, audit and report functions, and liaison between technology and areas of business for reporting needs.
  • Contribute to creation, maintenance, validation, analytics of data sets in report writing with utilization of SQL, Credible BH data systems, and BI tools.
  • Complete all required training. About you: To perform the job successfully, an individual should demonstrate the following competencies:
    • Excellent written and verbal communication skills.
    • Demonstrated ability to provide leadership and inspiration to motivate team members.
    • Proficient in MS office suite, including MS Word, Excel, Visio, PowerPoint.
    • Ability to identify and document opportunities that can improve efficiency of business process workflows and best practice.
    • Demonstrated knowledge and understanding of health record data and content standards. Experience with CREDIBLE Behavioral Health EHR preferred
    • Ability to analyze and resolve complex issues, both technical and interpersonal.
    • Ability to partner with multiple levels of leadership to develop strategic plans and roadmaps. Education: Bachelor's degree in Health Care, Computer Information Systems, Computer Science, or equivalent field. Experience: 10+ years related experience in healthcare applications technology. Including a minimum of three years in a supervisory position with both strategic and operational responsibility for a Clinical Applications team. Job Knowledge: Makes decisions within established guidelines, organizational policy and procedure, federal, state, and local laws, rules and regulations. Job involves a high degree of complexity in that employee deals with highly sensitive and confidential information. Skills: Knowledge of leading Business Apps used in healthcare both on premise and SaaS Product. Demonstrated knowledge Meaningful Use, HIPAA and industry regulatory standards. Experience managing clinical and business applications within healthcare. Excellent project management experience. Preferred:
      • Knowledge and experience with Credible Behavioral Health EHR Benefits: We offer an excellent benefits package, including the following:
        • 100% Employer Paid Medical, Vision, and Dental for Full Time Employees
        • 401K retirement plan matches up to 6%
        • Paid Holidays
        • Generous Vacation and Sick Leave
        • And more! Physical Demands: For physical demands of position, including vision, hearing, repetitive motion, and environment, please contact the HR department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care. Application Details: Consideration of candidates will be on-going, and position may close after three days of original postings. If you need accommodation to review the information and/or complete the application process, please contact the Human Resources Department. Trillium Family Services is a drug-free workplace. All final applicants will be subject to a criminal record identification check pursuant to ORS 181.536.727.537 and agency policy. We are an Equal Opportunity Employer and Service Provider and support culturally linguistically diverse governance, leadership, and workforce. PI205716527

Keywords: Trillium Family Services, Portland , Director of Clinical Applications, Executive , Portland, Oregon

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