Claims Manager

Company: Kool Pak LLC
Location: Portland
Posted on: May 28, 2023

Job Description:

-Kool-Pak LLC, the leader in worry-free LTL shipping, is hiring a Claims Manager!
Position: Claims Manager IILocation: Portland, OregonPay: $65,000.00 - $75,000.00 / Annual SalaryHours Per Week: 40+Shift: Monday - Friday - 7:30 a.m. - 4:30 p.m.
Established in 1968, Kool Pak LLC an essential services LTL transportation company conveniently located in beautiful Tigard, Oregon has an exciting, fast-paced position overseeing our Claims Department at our corporate headquarters. We strive to create an inclusive and innovative culture focused on team collaboration, rewards, open communication, and fun activities.

-ONE TEAM --- ONE GOAL --- ONE COMPANY
-
Job Duties and Responsibilities:
-
- - - - - - - - - Manage workflow of the Claims Department, including but not limited to, carrier claims, claims payment, coaching, counseling, performance reviews for all Kool Pak drivers, and work priorities for direct reports.
- - - - - - - - - Administer the quality assurance program.
- - - - - - - - - Manage the carrier food safety program by assisting terminals with food safety issues.
- - - - - - - - - Oversee investigations into freight temperature issues and claims.
- - - - - - - - - Train terminal staff on recall procedures and monitor quarterly mock or real recalls for all terminals.
- - - - - - - - - Maintain excellent communication with customers, suppliers, drivers, and other departments.
- - - - - - - - - Handle internal software claims submissions from drivers and customers.
Experience, Abilities, and Qualities Preferred:
-
- - - - - - - - - 3-5 years of logistics and freight claims management experience or in a similar field.
- - - - - - - - - 1-3 years of LTL freight transportation and supervisory experience.
- - - - - - - - - Experience dealing with freight carriers, claims, and investigation management.

- - - - - - - - - Excellent customer service skills.

Keywords: Kool Pak LLC, Portland , Claims Manager, Executive , Portland, Oregon