Director, Customer Service, Healthcare Experience and Advocacy *Remote*
Company: Providence Health & Services
Location: Portland
Posted on: September 20, 2023
Job Description:
Providence Jobs - Director, Customer Service, Healthcare
Experience and Advocacy *Remote* in Portland, Oregon, United States
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Seekers Director, Customer Service, Healthcare Experience and
Advocacy *Remote* Portland , Oregon ReqID: 217347 Job Category:
Customer Service Schedule: Full time Work Location: Providence
Office Park Portland Bldg 1-Portland Please be advised that our
application system will be unavailable from Sept. 15 at 7 p.m. PT
until approximately 8 a.m. PT on Sept. 16 as we implement
enhancements. Apply Now Providence Caregivers
Apply Here Not Ready to Apply?
Join Our Talent Network DescriptionProvidence Health Plan is
calling a Director, Customer Service - Healthcare Experience and
Advocacy who will:
- Be responsible for leadership and oversight of all contact
center operations for PHP's Healthcare Experience and Advocacy
Division
- Focus on one or more lines of business including but not
limited to: ASO, Commercial-Fully Insured, Medicare and Medicaid
members as well as our providers partners
- Provide expertise in all elements of contact center operations
and the applicable lines of business, as well as overall health
plan operations
- Provide critical strategic oversight / management of contact
center activities, healthcare experience navigation and
delivery
- Be a key driver of positive healthcare experience and advocacy
for PHP members
- Oversee a large team of skilled caregivers to execute contact
center and healthcare experience operations
- Collaborate cross-functionally across PHP to ensure operational
excellence and optimal member & provider satisfactionThis posting
is for multiple openings of a Director, Customer Service -
Healthcare Experience and Advocacy and is open to 100% remote work
for residents residing and living in the following areas: WA, OR,
CARequired qualifications for this position include:
- Bachelor's Degree in a relevant field of study -OR- a
combination of equivalent education and 10+ yrs. of relevant
experience
- 5+ years' experience managing high-performing teams within the
member / customer service function of a health plan or health plan
operations or other applicable call center leadership
experiencePreferred qualifications for this position include:
- Master's Degree in Business, healthcare administration, etc.
-OR- a combination of equivalent education and experience
- 5+ years' experience working directly within ASO, Commercial,
Medicare and Behavioral Health Lines of Business
- Past or present experience working in or with a
provider-sponsored health planWhy Join Providence?Our best-in-class
benefits are uniquely designed to support you and your family in
staying well, growing professionally and achieving financial
security. We take care of you, so you can focus on delivering our
Mission of caring for everyone, especially the most vulnerable in
our communities.About ProvidenceAt Providence, our strength lies in
Our Promise of "Know me, care for me, ease my way." Working at our
family of organizations means that regardless of your role, we'll
walk alongside you in your career, supporting you so you can
support others. We provide best-in-class benefits and we foster an
inclusive workplace where diversity is valued, and everyone is
essential, heard and respected. Together, our 120,000 caregivers
(all employees) serve in over 50 hospitals, over 1,000 clinics and
a full range of health and social services across Alaska,
California, Montana, New Mexico, Oregon, Texas and Washington. As a
comprehensive health care organization, we are serving more people,
advancing best practices and continuing our more than 100-year
tradition of serving the poor and vulnerable.About the
TeamProvidence has been serving the Pacific Northwest since 1856
when Mother Joseph of the Sacred Heart and four other Sisters of
Providence arrived in Vancouver, Washington Territory. As the
largest healthcare system and largest private employer in Oregon,
Providence is located in areas ranging from the Columbia Gorge to
the wine country to sunny southern Oregon to charming coastal
communities to the urban setting of Portland.Our award-winning and
comprehensive medical centers are known for outstanding programs in
cancer, cardiology, neurosciences, orthopedics, women's services,
emergency and trauma care, pediatrics and neonatal intensive care.
Our not-for-profit network also provides a full spectrum of care
with leading-edge diagnostics and treatment, outpatient health
centers, physician groups and clinics, numerous outreach programs,
and hospice and home care.We are committed to the principle that
every workforce member has the right to work in surroundings that
are free from all forms of unlawful discrimination and
harassment.We are committed to cultural diversity and equal
employment for all individuals. It is our policy to recruit, hire,
promote, compensate, transfer, train, retain, terminate, and make
all other employment-related decisions without regard to race,
color, religious creed (including religious dress and grooming
practices), national origin (including certain language use
restrictions), ancestry, disability (mental and physical including
HIV and AIDS), medical condition (including cancer and genetic
characteristics), genetic information, marital status, age, sex
(which includes pregnancy, childbirth, breastfeeding and related
medical conditions), gender, gender identity, gender expression,
sexual orientation, genetic information, and military and veteran
status or any other applicable legally protected status. We will
also provide reasonable accommodation to known physical or mental
limitations of an otherwise qualified caregiver or applicant for
employment, unless the accommodation would impose undue hardship on
the operation of our business.We are a community where all people,
regardless of differences, are welcome, secure, and valued. We
value respect, appreciation, collaboration, diversity, and a shared
commitment to serving our communities. We expect that all workforce
members in our community will act in ways which reflect a
commitment to and accountability for, racial and social justice and
equality in the workplace. As such, we will maintain a workplace
free of discrimination and harassment based on any applicable
legally protected status. We also expect that all workforce members
will maintain a positive workplace free from any unacceptable
conduct which creates an intimidating, hostile, or offensive work
environment.Providence is proud to be an Equal Opportunity
Employer. Providence does not discriminate on the basis of race,
color, gender, disability, veteran, military status, religion, age,
creed, national origin, sexual identity or expression, sexual
orientation, marital status, genetic information, or any other
basis prohibited by local, state, or federal law. Please be advised
that our application system will be unavailable from Sept. 15 at 7
p.m. PT until approximately 8 a.m. PT on Sept. 16 as we implement
enhancements. Pay Range: $63.28 - $103.89 The amounts listed are
the base pay range; additional compensation may be available for
this role, such as shift differentials, standby/on-call, overtime,
premiums, extra shift incentives, or bonus opportunities.Check out
our benefits page for more information about our Benefits and
Rewards. Benefits Spotlight In addition to medical, dental and
vision insurance effective on day one, unique total rewards
include:
- Public Service Loan Forgiveness (PSLF)
- Comprehensive wellbeing program
- Bright Horizons Back-Up Care---
- And many more! Check out our benefits page for more
information. Apply Now Providence Caregivers
Apply Here Not Ready to Apply?
Join Our Talent Network
Keywords: Providence Health & Services, Portland , Director, Customer Service, Healthcare Experience and Advocacy *Remote*, Executive , Portland, Oregon
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