Director, Customer Service, Healthcare Experience and Advocacy *Remote*

Company: Providence Health & Services
Location: Portland
Posted on: September 20, 2023

Job Description:

Providence Jobs - Director, Customer Service, Healthcare Experience and Advocacy *Remote* in Portland, Oregon, United States Skip to Main Content Search for Job Title, Keywords Search for City, State, Zip Code View all Jobs Military Experience -COVID-19 Advisory - Vaccine Requirement and Hiring Information for Job Seekers Director, Customer Service, Healthcare Experience and Advocacy *Remote* Portland , Oregon ReqID: 217347 Job Category: Customer Service Schedule: Full time Work Location: Providence Office Park Portland Bldg 1-Portland Please be advised that our application system will be unavailable from Sept. 15 at 7 p.m. PT until approximately 8 a.m. PT on Sept. 16 as we implement enhancements. Apply Now Providence Caregivers
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Join Our Talent Network DescriptionProvidence Health Plan is calling a Director, Customer Service - Healthcare Experience and Advocacy who will:

• Be responsible for leadership and oversight of all contact center operations for PHP's Healthcare Experience and Advocacy Division
• Focus on one or more lines of business including but not limited to: ASO, Commercial-Fully Insured, Medicare and Medicaid members as well as our providers partners
• Provide expertise in all elements of contact center operations and the applicable lines of business, as well as overall health plan operations
• Provide critical strategic oversight / management of contact center activities, healthcare experience navigation and delivery
• Be a key driver of positive healthcare experience and advocacy for PHP members
• Oversee a large team of skilled caregivers to execute contact center and healthcare experience operations
• Collaborate cross-functionally across PHP to ensure operational excellence and optimal member & provider satisfactionThis posting is for multiple openings of a Director, Customer Service - Healthcare Experience and Advocacy and is open to 100% remote work for residents residing and living in the following areas: WA, OR, CARequired qualifications for this position include:
  • Bachelor's Degree in a relevant field of study -OR- a combination of equivalent education and 10+ yrs. of relevant experience
  • 5+ years' experience managing high-performing teams within the member / customer service function of a health plan or health plan operations or other applicable call center leadership experiencePreferred qualifications for this position include:
    • Master's Degree in Business, healthcare administration, etc. -OR- a combination of equivalent education and experience
    • 5+ years' experience working directly within ASO, Commercial, Medicare and Behavioral Health Lines of Business
    • Past or present experience working in or with a provider-sponsored health planWhy Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.About ProvidenceAt Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.About the TeamProvidence has been serving the Pacific Northwest since 1856 when Mother Joseph of the Sacred Heart and four other Sisters of Providence arrived in Vancouver, Washington Territory. As the largest healthcare system and largest private employer in Oregon, Providence is located in areas ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland.Our award-winning and comprehensive medical centers are known for outstanding programs in cancer, cardiology, neurosciences, orthopedics, women's services, emergency and trauma care, pediatrics and neonatal intensive care. Our not-for-profit network also provides a full spectrum of care with leading-edge diagnostics and treatment, outpatient health centers, physician groups and clinics, numerous outreach programs, and hospice and home care.We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Please be advised that our application system will be unavailable from Sept. 15 at 7 p.m. PT until approximately 8 a.m. PT on Sept. 16 as we implement enhancements. Pay Range: $63.28 - $103.89 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards. Benefits Spotlight In addition to medical, dental and vision insurance effective on day one, unique total rewards include:
      • Public Service Loan Forgiveness (PSLF)
      • Comprehensive wellbeing program
      • Bright Horizons Back-Up Care---
      • And many more! Check out our benefits page for more information. Apply Now Providence Caregivers
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Keywords: Providence Health & Services, Portland , Director, Customer Service, Healthcare Experience and Advocacy *Remote*, Executive , Portland, Oregon