Manager Account Operations
Company: Columbia Sportswear
Location: Portland
Posted on: April 25, 2024
Job Description:
OUTGROWN YOUR OWN BACKYARD? COME PLAY IN OURS.At Columbia, we're
as passionate about the outdoors as you are. And while our gear is
available worldwide, we're proud to be based in the Pacific
Northwest, where natural wonders are our playground.Every product
we make and every task we undertake is inspired by the famous words
of our founder Gert Boyle: "It's perfect. Now make it better." As
pioneers of relentless improvement, we are constantly evolving.We
believe the outdoors is ours to protect and strive to keep our
planet healthy. We believe in empowering people to experience the
outdoors to the fullest.And we believe in you.ABOUT THE
POSITIONColumbia Sportswear's dynamic global supply chain consists
of 4 distribution centers, 430 retail stores, 80 apparel factories
and 20 footwear factories worldwide. We pride ourselves on being
able to get products to market quickly, safely, and in the most
cost-effective manner. By leveraging data analytics, we are
constantly pushing to make smarter business decisions and
identifying innovative ways to make Columbia Sportswear's supply
chain more efficient and effective to meet our consumers'
ever-changing needs.As an Account Operations Manager you will be
responsible for Account Services functions that drive operational
expertise and solutions. You will lead operational execution for
accounts to support advanced supply chain and sales directives. In
addition, you will lead a team to evaluate order management
requirements on a seasonal basis and develop and resolve issues
that enhance profitability, growth and account loyalty. This role
will maximize business processes and policies to drive operational
excellence while creating a consistent customer experience across
North America brand/channels/regions while maintaining premium
service execution for accounts.HOW YOU'LL MAKE A DIFFERENCE
- Lead team to maximize DC shipments for timely revenue
recognition by brand, channel, and region
- Champion the Direct Ship program to drive volume from brands,
regions, and channels to alleviate distribution center capacity and
exceed month, quarter, season and 3 year shipping targets. .
- Analyze and be able to make key decisions for customer base for
contract conversion, address areas of concern with sales leadership
and ensure customers adhere to order management policies in order
to maximize execution to corporate revenue goals
- Drive Customer Engagement as competitive advantage and lead
process for Account Operations. Foster and demonstrate inclusive
participation and preparation for all customer engagement
activities resulting in the implementation of joint value creation
opportunities
- Ensure efficient order flow by monitoring team activities that
drive execution and revenue realization. Identify gaps,
redundancies and elements outside our standard operating procedures
to recommend changes for efficiencies throughout the supply
chain.
- Be a leader and advocate for internal and external partnership
and continuous process improvement by identifying industry trends
related to order management, EDI, logistics, and value-added
services; drive recommendations to evolve Columbia supply chain
processes
- Work to ensure that supply chain initiatives (i.e. direct ship)
are being fully and successfully leveraged. Recommend and implement
additional opportunities for expansion of these initiatives
- Identify and initiate strategic cross functional relationships
to drive account execution. Utilize internal/external resources to
fully understand the complexities of retail partners
- Coordinate with Account Operations Leadership to develop order
management strategies encompassing service and logistics strategies
and customer requirements
- Hire, coach, guide and lead direct reports. Clarify individual
and team goals and performance measures. Support development
planning and team member motivation to maximize individual
satisfaction and performanceYOU ARE
- A natural problem solver, anticipating and resolving issues
through data analysis and quick thinking
- Able to multi-task be able to prioritize essential tasks to
meet deadlines
- A people person, comfortable building relationships and
collaborating with cross-functional partners
- A strong communicator who is able to influence others,
comfortable interacting with customers, sales reps and management
team
- A proactive decision maker and can make decisions based on
analytics and metricsYOU HAVE
- A Bachelor's degree in business or related field or equivalent
work experience
- A minimum 8 years of professional experience, 5 years
management experience preferably in a supply chain management or
relevant technical / business skills
- Broad understanding of supply chain processes, procedures and
internal structure and partners
- Expert skills in Microsoft Office Suite, especially Excel
- SAP experience preferred#LI-JD1This job description is not
meant to be an all-inclusive list of duties and responsibilities,
but constitutes a general definition of the position's scope and
function in the company.Columbia Sportswear is an equal opportunity
employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status, and other legally protected
characteristics. The Know Your Rights poster is available here:
https://www.eeoc.gov/poster The pay transparency policy is
available here:
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
Columbia Sportswear is committed to working with and providing
reasonable accommodations to individuals with disabilities. If you
need a reasonable accommodation because of a disability for any
part of the employment process, please notify your recruiter.At
Columbia Sportswear Company, we're proud to offer regular full-time
employees a benefits package that includes a variety of services
and products to help make your life and work more rewarding. Our
benefit programs contribute to overall employee well-being by
aligning those programs with the fundamental elements of
well-being: physical, social/emotional, financial, career and
community. Benefits that can protect your family's financial future
and help you save money through our 401k plan plus a generous
company match. Columbia offers medical, dental, vision, life
Insurance, disability, flexible spending accounts, health savings
account, and an assortment of voluntary benefit offerings
(accident, critical illness, hospital indemnity, ID theft, and
legal services). We have extensive wellness benefits and employee
discounts available.
Keywords: Columbia Sportswear, Portland , Manager Account Operations, Executive , Portland, Oregon
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