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Airfreight Customer Service Manager

Company: Kuehne Nagel
Location: Vancouver
Posted on: September 14, 2019

Job Description:

Airfreight Customer Service Manager Company:Kuehne + Nagel Location:Vancouver Other Job Category: Other Posted:09.09.2019 Job Description: Are you looking to showcase your Airfreight skillsets in a managerial role? This position may be the one for you! Your Role Managing daily operations of office as it relates to airfreight with emphasis on perishable commodities Your Responsibilities Operational Responsibilities: - Lead, develop and manage Airfreight personnel, enhance employee experience to drive a positive customer experience and overall results - Manage and develop Airfreight results for BUFA, namely FAAE and FAAI (excl. Perishables) - Actively participate in the implementation of the organization's strategy relative to working instructions and efficiency objectives - Support Business Development activities for the Airfreight Business Field and develop / maintain good relationships with customers and suppliers for the BUFA relevant centers; - Support sales with expertise / knowledge & consulting services - Prepare quotes - Joint Sales Visits - Arranging / Attending QBR's for key customers - Lead and implement continuous improvements for our Airfreight clientele - CSR support & escalation point - Ensure operational policies, procedures, standards, including safety procedures of dangerous goods are adhered to at all times - Ensure company KPI's and data quality are met - Seek optimization opportunities - Ownership on QSHE compliance for FAAI/FAAE centers - Active involvement and ownership of smooth hand-over of OSC set up in light of BoF - Other duties as may be assigned to you from time to time by the company Your Skills and Experiences Qualifications - Degree/Diploma in International Business, Transportation, Logistics, or a related field preferred; - 3+ years' freight forwarding experience; - Airfreight Customer Service background an asset; - Excellent communication in English (verbal and written); - Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines; - Proven ability to work well both independently and as part of a team required; - Proficient computer skills required (Microsoft Word and Excel); - Must be flexible and able to work overtime when necessary. If you require an accommodation for the recruitment /interview process (includig alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. At this time, we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please. Only those candidates whose experience best meets our requirements will be contacted. Kuehne + Nagel Ltd. is an Equal Opportunity Employer. Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. Company Info Address:Dorfstrasse 50 Location:Feusisberg Email:***************************** Phone:+*********** Web:***************************************

Keywords: Kuehne Nagel, Portland , Airfreight Customer Service Manager, Executive , Vancouver, Oregon

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