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Medical Support Assistant

Company: Veterans Health Administration
Location: Portland
Posted on: April 9, 2021

Job Description:

To qualify for this position, applicants must meet all requirements by the certificate issuance date based on cut-off dates in the announcement.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficient. Grade Determinations:GS-5 MSA (Full Performance Level)Experience or Education. One year of experience equivalent to the next lower grade level (experience working in a medical or clinic setting, scheduling appointments, referring patients to specialty clinics, collecting insurance documentation, documentation in electronic health records, and advanced medical terminology) or 4 years of education above high school (must provide Transcripts if using Education to qualify)
Candidates must also demonstrate in their resume the Knowledge, Skills and Abilities (KSAs) below: Ability to operate computerized programs and systems in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports. Advanced knowledge of basic medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties, performing patient support work.. Ability to communicate effectively and professionally in person, electronically and or by telephone with internal and external customers. Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution. References: VA HANDBOOK 5005/53 Appendix G45 The full performance level of this vacancy is GS-5. Physical Requirements: The work is mostly sedentary, but may require periods of standing and walking.

Keywords: Veterans Health Administration, Portland , Medical Support Assistant, Healthcare , Portland, Oregon

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