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Team Lead Healthcare Representative(Florence, SC)

Company: Change Healthcare
Location: Portland
Posted on: May 6, 2021

Job Description:

Transforming the future of healthcare isnt something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, were using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If youre ready to embrace your passion and do what you love with a company thats committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.Empower Your Future. Make a Difference.Overview of PositionLocation: Florence, SC Shift: M-F 8am-4:30pm, some weekends may be required, no holidays. May have to also traveling to the Medical University of South Carolina-Marion in Marion, SCTeam Lead of HCRs act as advocates and meet with patients and their families daily. They are responsible for tracking every application they receive and obtaining high rates of successful outcomes. If you appreciate helping people and possess great communication and computer skills, take the next step towards a rewarding career at Change Healthcare!What will be my duties and responsibilities in this job?

  • Work effectively with hospital employees and patients.
  • Interviewing clients in a hospital setting and/or home visits to assist the clients in obtaining maximum benefit coverage.
  • Completion of applications for state and federal programs (including Health
  • Exchange/Marketplace programs), reviewing medical records and taking all necessary action to expedite benefit approval.
  • Achieve and maintain certification designation as Certified Application Counselor.
  • Adherence to company and legal standards regarding Protected Health Information (PHI),
  • Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI).
  • Maintain ongoing communication with government agencies regarding the status of claims.
  • Provide updates and assistance to hospital personnel and other Change Healthcare staff as needed.
  • Maintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systems.
  • Making a determination to take a Federal, State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living, and information contained in medical records.What are the requirements needed for this position?
    • 4 year college degree preferred
    • 1-3 years of relevant hospital and healthcare experience
    • Proficient with computer skills and tablet devices including Microsoft Office applications (Outlook, Excel and PowerPoint)What other skills/experience would be helpful to have?
      • Possible language skills, as required by geographic location
      • Knowledge of federal and state programs that will benefit coverage for the client
      • Demonstrated experience working with people of various educational and socioeconomics background preferred
      • Ability to travel
      • Professional & polished demeanor
      • Strong work ethics and confidentiality
      • Time management skills and attention to detail
      • Ability to do everything under Level One and Two.
        • Responsible for external/customer reports.
        • Acts as the team trainer/mentor.
        • Assists with meetings with the customer
        • Working with the customer to better understand our business and what role we play.
        • Day to day interaction with hospital management.
        • Audit high dollar closures.
        • Knowledge and ability to help solve more complex claims (for example; claims from another state).
        • Helps with Change Management initiatives
        • Ability to work with limited supervision.
        • Involvement with the hiring process for new HCR team members.
        • Ability to float to different facilities if needed.
        • Become a Super User for Advocate Pro and ability to train new HCR's on Advocate Pro.
        • Ability to float to different hospitals to assist with vacancies.
        • Must be familiar with billing functions.Location:
          • MUSC Health FlorenceJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Portland , Team Lead Healthcare Representative(Florence, SC), Healthcare , Portland, Oregon

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