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Clinic Call Center Specialist & Interpreter

Company: Outside In
Location: Portland
Posted on: November 22, 2021

Job Description:

Outside In is looking for a collaborative, passionate, trauma-informed Clinic Support Specialist and Interpreter to support our multi-disciplinary medical teams. This is a full-time, days Monday-Friday, non-exempt union-represented position with a starting hourly rate of $16.61 - $19.43. The candidate who is chosen for this role will qualify for a bilingual pay differential ($0.75/hour) upon hire after the completion of an ALTA language test and will qualify for an interpreter differential ($1.50/hour) after completing the Oregon Health Care Interpreters Association (OHCIA) course. The differential is added to the hourly rate. This position is a combination of remote and onsite work. Outside In offers an excellent benefits package, including comprehensive medical and dental insurance, Employee Assistance Program, health, dependent care, and transportation flex plans, 403(b) retirement plan with full vestment on day one, 18 days of paid vacation in your first year with increases every year until your sixth year, paid holidays, and an Employee Discount Program that offers employer discounts on everything from dining to cars.

Who You Are

* You have dedicated your work and career to supporting and serving underserved communities. * You are a community builder by nature. You view collaboration as key to not only supporting underserved communities but to working with your team and teams across an organization or agency for the common good. * You are a self-starter with the ability to split your attention between projects and change gears. * You are comfortable with clearly communicating the needs and expectations of programs and processes to team members and clients while making sure all parties are heard and validated in English and in Spanish. * You have a knack for picking up the ins and outs of new software and computer systems with little ramp-up time. * Being actively anti-racist, culturally competent, and queer competent are things you view as paramount to your personal and professional lives. * You can maintain your composure in a crisis and help others maintain their cool as well. * You work through a trauma-informed lens.

What Youll Do Medical office coordination

* Assist with the training of front office staff and/or volunteers. * Medical interpretation from Spanish to English and English to Spanish.

Medical Interpretation

* Assure written translation and verbal interpretation for Spanish speaking patients as needed; update bilingual English and Spanish information for clients referral documents; ensure delegation of tasks for timely completion. * Oversee facilitation of interpretation needs for clinic patients and providers; seek solutions to filling interpreting needs in a way that promotes ease of access for patients. * Work with clinic manager to ensure compliance of the clinic in the provision of these services. * Track competency levels and certification of staff and volunteer interpreters; implement and facilitate annual re-certification process for interpreters, including training. * Advocate on behalf of population-specific culturally competent care. * Engage in crisis intervention and client advocacy.

Patient/Customer service

* Maintain an environment conducive to patient comfort and confidentiality. * Oversee patient intake and reception for multiple clinic shifts. * Assist new patients with the registration process. * Provide referrals for clients to various community agencies. * Verify patient insurance and receive copayments. * Assist qualified patients with applying for the Oregon Health Plan

Medical Information Management

* Promote accuracy and efficiency in front desk procedures and paperwork. * Assist providers and MAs with patient follow-up. * Daily scanning, data entry, and troubleshooting of patient paperwork using EMR.

Outreach Coordination

* Provide intake, registration, scheduling, and administrative tasks with our mobile medical clinic. * Work at several outreach sites including homeless drop-in centers and Cascadia Behavioral Health facilities. * Support medical provider and medical assistant and work at our school-based health center as needed.


* Bilingual spoken/written English/Spanish. Must pass ALTA language test with a score of 10 or higher. * Training or experience as a medical interpreter/translator. If dont have the qualification must enroll in the next available course and pass the test within 3 months. * Ability to handle crises & multiple tasks in high call volume environment. * Excellent communication skills. * Strong reception and administrative skills with high accuracy and attention to detail. * Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds. * Able to work both independently and as a member of a team.

Preferred Qualifications

* Familiarity with medical terminology and language. * Medical Interpreter experience , preferred * Call Center Experience, preferred

Application Instructions Please follow the link of the position for which you wish to apply and complete the online application. A resume and cover letter are required. You can submit these documents in any format, but pdf works best. In your cover letter please address the following:

* How would this position contribute to the pursuit of your long-term professional goals? * If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion, and community growth at Outside In?

Applications will be considered as they are submitted so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

Keywords: Outside In, Portland , Clinic Call Center Specialist & Interpreter, Healthcare , Portland, Oregon

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