Clinic Assistant
Company: Legacy Health
Location: Tualatin
Posted on: February 1, 2025
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Job Description:
Clinic Assistant
US-OR-TUALATIN
Job ID: 25-41808
Type: Regular Full-Time
Tualatin Clinic
Overview
As a Clinic Assistant, your workdays will be varied and engaging.
You may be heavily involved with patient registration and clerical
support one day, while the next you'll be escorting patients to
exam rooms and guiding them through the continuum of care. No
matter what you're undertaking, you'll represent Legacy with a high
level of competence, care and compassion. In short, you'll
exemplify the Legacy mission of making life better for others.
Responsibilities
SCHEDULING AND MEDICAL INFORMATION MANAGEMENT:Greets members,
patients, visitors and others and provides complete and meaningful
information. Participates in ensuring patient's comfort and
personal care activities.Schedules patient appointments.Makes
confirmation calls to patients.Provides basic information to
patients about the clinic, directions to buildings, etc. Creates
new patient packets including letters to new patients. Checks in
walk-in patientsManages information exchange with referring and
consulting physicians.Pulls, files and locates necessary charts, as
needed. Enters appropriate data into paper medical records and
computer systems and creates reports as necessary.May perform
charge entry, including using E-chart, AS400 and other appropriate
systems.Performs other clerical duties as necessary including, but
not limited to printing forms, photocopying, faxing, answering
phones, sorting and delivering mail, and ordering office
supplies.Types/processes and transcribes routine and complex
reports, forms, and correspondence, including the use of technical
and medical terminology when necessary, from notes or
dictation.Operates standard office equipment such as typewriter,
personal computer, facsimile, copier, adding machine, postage
machine and multi-line telephone. COORDINATION OF SERVICES:
Coordinates workflow in the department and services provided to
patients.Coordinates department activities within the limited scope
of the position.Organizes and schedules meetings within the
department or with other medical staff and contracted vendors or
between physicians and other departments.Facilitates communication
amongst staff, providers, patients and families.Coordinates
physician visits and procedures. Works closely with physicians,
patients/families and community resource providers in developing,
initiating and modifying the clinical and transition
plan.Collaborates and communicates care plan to patients/families,
healthcare providers and resource agencies. INSURANCE
VERIFICATION/AUTHORIZATION/REFERRALS: Ensure timely handling in
order to meet the clinic's financial, customer service and
regulatory standards.Provides education and customer service to
providers, staff and patients regarding the clinic referral
process.Provides data entry and clerical support for the referral
process for both pre-paid and fee-for-service health
plans.Understands each health plan's guidelines, benefits and basic
risk models. Maintains current knowledge of referral process and
shares information with staff.Verifies patient eligibility, follows
up with patient and health plan to determine that the patient is
covered.Performs complex insurance verification and
pre-verification of insurance including eligibility checks and
complex phone calls to insurance companies.Understands and follows
clinic's referral processes and procedures. FEE TICKETS: Monitors
fee ticket process to ensure timely handling in order to meet the
clinic's financial, customer service, and regulatory
standards.Provides assistance and direction to providers and staff
on missing, incomplete or inaccurate fee tickets and hospital
charges.Assists providers and staff in assigning appropriate ICD9
and CPT4 codes and researching problems and/or concerns as needed.
Reviews fee tickets and documentation to ensure appropriate use of
CPT/ICD9 coding practices. ACCOUNT AND PATIENT ISSUES: Handles
person-to-person patient inquiries regarding referral issues.
Follows up with patient and other key players until issues are
resolved.Identifies and resolves patient, physician, department and
insurance company concerns, requests and problems related to
referral issues.Problem solves issues in a professional
manner.Works cooperatively with other staff to resolve issues for
patients and providers. PRIORITIZATION OF WORK: Organizes and
prioritizes daily workload and manages time to maximize
efficiency.Anticipates critical workload times and high volume
periods.Organizes time to deal with peak volume periods
efficiently.Handles multiple tasks simultaneously in a confident
and proficient manner. PROFESSIONAL BEHAVIOR: Maintain the respect
and confidence of others, including physicians, customers, patients
and coworkers, by exhibiting professional appearance, proper
conduct, punctual attendance, dependability and a positive
attitude.Meets established guest relation's standards of
professional behavior and confidentiality. Greets and directs
patients, visitors and other employees as per department
procedures.Provides customer service by phone or in person in a
prompt, courteous and complete manner.Responds to requests for
information courteously and efficiently. Takes complete, accurate
and timely telephone and verbal messages in a professional
manner.Presents professional image to customers and staff in a
pleasant and helpful manner.Takes on special responsibilities and
projects in areas as requested.Acts as liaison to communicate
departmental information to customers regarding department
operations.
Qualifications
EDUCATION:High school diploma or equivalent. EXPERIENCE:A minimum
of three years of progressively more responsible health care
experience or equivalent education in at least one of the following
areas required:Patient RegistrationMedical Records/Health
InformationClerical support experienceInsurance
Verification/Authorization/Referrals SKILLS:Advanced skill with
appropriate computer systems and software packages. May require
ability to transcribe reports, forms, and correspondence, including
the use of technical and medical terminology, from longhand or
dictation. Ability to compose routine correspondence and reports.
Ability to edit documents for grammar, punctuation, etc. Knowledge
of departmental policies and procedures. Time management and
organizational skills. Ability to withstand varying job pressures
and effectively prioritize related tasks. Demonstrated
interpersonal and effective communication skills that promote
cooperation and teamwork. Ability to work with credibility and
effectiveness with medical and administrative staff. Ability to
work in a fast-paced environment. Ability to work with confidential
information. May require demonstrated sixty words per minute
keyboarding skill. LEGACY'S VALUES IN ACTION: Follows guidelines
set forth in Legacy's Values in Action. Equal Opportunity
Employer/Vet/Disabled
Compensation details: 20.42-29.21 Hourly Wage
PI0cc7219e0003-37248-36585977
Keywords: Legacy Health, Portland , Clinic Assistant, Healthcare , Tualatin, Oregon
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