PortlandRecruiter Since 2001
the smart solution for Portland jobs

Front Desk Assistant Manager - Crater Lake Lodge

Company: ARAMARK
Location: Portland
Posted on: February 16, 2020

Job Description:

OverviewAramark (NYSE: ARMK) proudly serves the world s leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as aBest Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at or connect with us on Facebook and Twitter. DescriptionWe are currently seeking a Front Desk Assistant Manager to support our Front Desk operations at Crater Lake Lodge. Position Summary:Responsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.Essential Functions:

  • Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail and housekeeping departments into a successful efficient operation
  • Supervise up to 12 hourly staff per shift
  • Supervise Assistant Front Desk Managers
  • Ensure that staff is delivering excellent customer service
  • Provide on-going customer service coaching and training to staff
  • Responsible for monitoring comment card program
  • Successfully respond to, resolve and record guest issues
  • Support all staff, as requested
  • Communicate with Housekeeping, Bell Staff and F&B to facilitate the highest level of guest service
  • Assist Operations Manager in ensuring that staff adheres to policies and procedures
  • Assist Operations Manager with any projects or programs relating directly to customer service
  • Assist Operations Manager with walks and moves, as required
  • Ability to work a varied schedule
  • Perform all functions of a Front Desk agent as required
  • Perform all functions of a Front Desk supervisor as required
  • Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
  • Report to work on time and in complete uniform
  • Other duties as assignedQualifications
    • Two year degree in business related field or equivalent experience preferred.
    • Must be fluent in English.
    • Previous hospitality experience in large, high-end resort preferred.
    • Previous Front Desk management experience required.
    • Computer literacy required.
    • High School Diploma or equivalent is required.
    • Proficient in Microsoft business applications.
    • Previous experience with Springer-Miller Property Management System or like system desired.
    • Valid driver's license and ability to operate motor vehicles is preferred.Equipment Used: Computer, SMS system, Micros POS systems, Telephone, Fax Machine, Calculator, Golf Cart, Photocopier/Printers, Laminator, Hand truck, Pull carts. Associated topics: beach, bell attendant, bellstand attendant, club, host, hostess, hotel, lobby, mason, reservations

Keywords: ARAMARK, Portland , Front Desk Assistant Manager - Crater Lake Lodge, Hospitality & Tourism , Portland, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Deliver with GoPuff - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: goPuff
Location: Independence
Posted on: 02/23/2020

Deliver with GoPuff - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: goPuff
Location: Keizer
Posted on: 02/23/2020

Delivery Driver Partner
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: goPuff
Location: Keizer
Posted on: 02/23/2020


92G Food Service Specialist
Description: It takes energy to keep the Army National Guard marching on, and that's where you take the lead. As a Food Service Specialist for the Guard, it's your duty to provide the sustenance your fellow Soldiers (more...)
Company: Army National Guard
Location: Portland
Posted on: 02/23/2020

Deliver with GoPuff - No Restaurants, No Riders
Description: Deliver with GoPuff - No Restaurants, No Riders goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery (more...)
Company: goPuff
Location: Independence
Posted on: 02/23/2020

GoPuff Driver Partner - No Restaurants, No Riders
Description: goPuff, the largest and fastest convenience delivery app out there, is looking for delivery partners to deliver through goDrive, an app that connects Delivery Driver Partners with customers who have better (more...)
Company: goPuff
Location: Rickreall
Posted on: 02/23/2020

Retail Store Manager
Description: As a member of our Retail Management Team, you will build relationships with guests who are underserved by
Company: Destination XL
Location: Clackamas
Posted on: 02/23/2020

Retail Sales Professional - Clackamas, OR
Description: Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative (more...)
Company: Comcast Technology & Product
Location: Oregon City
Posted on: 02/23/2020

Fred Meyer Retail Clerk (Clackamas)
Description: Jobs at Fred Meyer: Based in Portland, Oregon with over 130 stores throughout Oregon, Washington, Idaho Alaska, Fred Meyer offers one-stop shopping with store employment opportunities in apparel, (more...)
Company: Fred Meyer
Location: Estacada
Posted on: 02/23/2020

Route Sales Representative
Description: The Route Sales Representative is a full-time position that is responsible for selling and merchandising Frito-Lay's complete line of quality products at local stores including convenience stores, gas (more...)
Company: Frito-Lay North America
Location: Kelso
Posted on: 02/23/2020

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Portland RSS job feeds