Customer Service Representative (Wires)
Company: Wells Fargo Bank
Posted on: February 16, 2020
Important Note: During the application process, ensure your contact
information (email and phone number) is up to date and upload your
current resume when submitting your application for consideration.
To participate in some selection activities you will need to
respond to an invitation. The invitation can be sent by both email
and text message.? In order to receive text message invitations,
your profile must include a mobile phone number designated as
?Personal Cell? or ?Cellular? in the contact information of your
At Wells Fargo, we want to satisfy our customers? financial needs
and help them succeed financially. We?re looking for talented
people who will put our customers at the center of everything we
do. Join our diverse and inclusive team where you?ll feel valued
and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team
includes Operations, Consumer Credit Card, Retail Services,
Consumer Deposits, the Innovation Group, Treasury Management,
Merchant Services, Marketing and Wells Fargo Virtual Channels and
the professional services teams that partner with these businesses.
PVSI's focus is on delivering the next generation of payments and
deposit capabilities and advancing our digital and online offerings
to design new customer experiences and products. Our guiding
principles are to start with the customer, move faster, and partner
Within Operations, our Enterprise Wire Services team processes
voice initiated wire requests, outgoing and incoming exception
items from all wire channels, transfers on behalf of our Global
Financial Institution customers, and a variety of risk-related
functions. As a combined organization, Enterprise Wire Services
supports the processing of 66 million transactions annually. Wires
locations include: Charlotte, NC; Golden, CO; Philadelphia, PA; and
The Customer Service Representative 2 responsibilities include:
--- Initiating high risk, high volume, and large dollar (US dollar
and foreign currency) international, domestic, tax, etc. wire
transfers via phone for consumer, business, wholesale, and Wealth
clients, including regulatory Dodd Frank eligible payments.
--- Working closely with our Foreign Exchange Sales team to assist
the client in booking rates/contracts for all Private Bank wires
and wires exceeding $100K USD.
--- Responds to complex wire inquiries from internal and external
customers regarding wire transfer customer agreements, wire
investigation cases, incoming wires, wires pending Risk and OFAC
review, and wire cancellations.
The Customer Service Representative 2 duties may include:
--- Processing/creating routine to complex transactions
--- Resolving complex customer service inquiries in a timely
--- Placing calls to customers on incoming wires
--- Processing return notification emails and calls as needed.?
The Customer Service Representative 2 is responsible for handling
customer issues efficiently, and escalating them to management when
necessary. This position participates and supports overall customer
service goals and service level agreements, and is required to
communicate with other departments or managers to resolve customer
issues. Failure to adhere to the regulatory policies/procedures in
this role could lead to increased reputation, regulatory, and legal
risk, as well as negative customer impact.
Schedule is Monday-Friday 9:30am-6:00pm.
--- 1+ year of experience interacting with people or customers,
demonstrated through work, military, or education
--- Ability to effectively listen and elicit information
--- Excellent verbal, written, and interpersonal communication
--- Basic Microsoft Office skills
--- Ability to navigate multiple computer systems, applications,
and utilize search tools to find information
--- Ability to troubleshoot common computer problems
--- Knowledge and understanding of foreign and domestic wire
--- Call center experience
--- Financial industry experience
--- Strong attention to detail and accuracy skills
--- Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
--- Customer service focus with the ability to respond to requests
in a timely manner
--- Ability to follow policies, procedures, and regulations
--- Strong organizational, multi-tasking, and prioritizing
--- Ability to take on a high level of responsibility, initiative,
--- Ability to work additional hours as needed
OR-Portland: 2701 Nw Vaughn - Portland, OR
All offers for employment with Wells Fargo are contingent upon the
candidate having successfully completed a criminal background
check. Wells Fargo will consider qualified candidates with criminal
histories in a manner consistent with the requirements of
applicable local, state and Federal law, including Section 19 of
the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Keywords: Wells Fargo Bank, Portland , Customer Service Representative (Wires), Hospitality & Tourism , Hubbard, Oregon
Didn't find what you're looking for? Search again!