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Care Team Manager

Company: Central City Concern (CCC)
Location: Portland
Posted on: November 22, 2021

Job Description:

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through innovative outcome-based strategies which support personal and community transformation.-- CCC's Old Town Clinic--is hiring a Care Team Manager-- This position will work as a member of a multi-disciplinary team--in Health Services--to deliver comprehensive, person-centered, integrated services to--the community.--The Care Team Manager--(CTM)--is a leader of the patient-centered care team, who supervises support staff and helps facilitate clinical services within each care team. The CTM is responsible for delegation and supervision of the work of the primary care home, ensuring care that is accountable, comprehensive, proactive, well-coordinated and patient-centered, addressing medical, mental health, addiction, and--behavior needs.-- --Duties to include:

  • Work as--a member of--multi-disciplinary team to deliver comprehensive, client centered and trauma informed integrated services.--
  • Actively participate in the integration of--services at--assigned Health Services location--and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.--
  • Proactively identify opportunities for improvement within--assigned Health Services location's--workflows and--logistics. Participate in review of key performance indicators; review and contribute to continuous improvement opportunities and plans. --Clinical Care:--
    • Responsible for--patient related--documentation,--as directed and in collaboration with Clinical Services Manager--and provider.--
    • Supervises--support--staff to ensure that needs of the patients are met, in conformance with--established policies and procedures.--
    • Coordinates with--provider,--pharmacy and patients for medication--adherence and support as directed.--
    • Coordinates clinical care--and referrals--within CCC programs and with community partners.--
    • Coordinates multi-disciplinary patient care conferences for complex patients.--
    • Guides care team in setting and achieving performance goals.--
    • Plans and facilitates regular "team" meeting.--
    • Supervises and/or delegates completion of staff scheduling;---including--rotating--on-call duties.--
    • Supervises and/or delegates time card management and time off requests.--
    • Supervises completion of weekly team/clinic/lab--tasks.--
    • Supervises call management and documentation quality within care team.--
    • Supervises and/or delegates outreach for proactive preventive care and panel management.-- --Quality and Compliance:--
      • Directs innovation in care team and clinic practice through continued quality improvement initiatives. Requirements:
        • Minimum one (1) year experience in community health center or primary care.--
        • Bachelor's Degree or higher in health or social--service related--field of study is--required.
        • Experience with underserved populations and homelessness preferable.--
        • Understanding of substance--use and mental health issues.--
        • Working knowledge of principles of harm reduction and trauma informed care.--
        • Understand medical related terminology--
        • One to two--years--of--supervisory experience--strongly--preferred.
        • Must have current CPR certification--upon hire.--
        • Must be able to proficiently use the following computer programs:--Microsoft Outlook,--Word and Excel; Centricity is desirable.--
        • Will be required to carry an--agency cell phone for work use.--Cell phone will be provided by Central City Concern.--
        • If in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.--
        • Must pass a pre-employment drug screen, TB test, and background check. Benefits: Central City Concern offers an incredible benefits package to our employees:
          • Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
          • Amazing 403(b) Retirement Savings plan with competitive employer match!
          • 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
          • Comprehensive Medical, Vision, and Dental insurance coverage.
          • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance! This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position. As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Central City Concern (CCC), Portland , Care Team Manager, Hospitality & Tourism , Portland, Oregon

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