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Sales and Customer Service Representative

Company: Transcription Hub
Location: Portland
Posted on: November 23, 2021

Job Description:

Sales and Account Representative Job Description About Transcription HUB: A modern Transcription Services company focused on delighting customers through Cost Effective, Simple, Self-Service & Secure Audio & Video Transcription Services. We leverage Technology and Intelligent Human-Power to deliver our value added Transcription Service to our Customers across the globe. We are located in Issaquah, WA with Intelligent workforce deployed worldwide. Job Description:

* Service existing accounts, obtain orders, and establish new accounts from leads, referrals, and other ways. Introduce self via email and request for appointment to call. Send and follow-up customer satisfaction survey for new customers * Focus on sales efforts by studying existing and potential frequency of orders/seasonality of requirement and ongoing communication and multiple touch points with customers. * Encourage customers to submit orders by walking them through our online order placement system. * Keep Sales Manager informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual sales analyses. * Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, etc. * Recommends changes in price and turn around packages, services, and policy by evaluating results and competitive developments. * Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. * Proficient in using and managing online CRM System for Sales and Account Management activities. * Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Experience in selling to Educational Institutions, Students and Professors. Experience in selling Online Services. Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales. Job Location: Remote / Work From Home Position Type: Commission Based 10% Commission on Revenue for 12 Months You can upload your resume at this link: www.transcriptionhub.com/sales-job-submission

Keywords: Transcription Hub, Portland , Sales and Customer Service Representative, Hospitality & Tourism , Portland, Oregon

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