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Team Leader - Contact Center - full time

Company: The Opportunity Alliance
Location: Portland
Posted on: May 15, 2022

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Team Leader - Contact Center - full time ** Due to federal regulations all employees working in this program must be fully vaccinated for COVID-19 by January 4, 2022. Absence of proof of vaccination precludes you from working in this program. Medical, disability, or religious related exemption accommodations may be requested and will be reviewed and processed in accordance with State and Federal laws.** The Opportunity Alliance is searching for a full-time Team Leader -to join our Contact Center operation. The Contact Center is primarily 2-1-1 Maine and also manages incoming calls for The Opportunity Alliance. - The Team Leader is responsible for overseeing the day-to-day operational standards of 2-1-1 Maine for the purposes of efficiency, quality assurance and quality customer service. This position will supervise designated call specialists. 2-1-1 is a free, confidential information and referral service that connects people of all ages across Maine to local services. 2-1-1 Maine is based in South Portland and available 24 hours a day, seven days a week. Our call specialists are trained and friendly; they know we al need help sometimes. - This is a full time, 40 hours/week, hourly position, located in South Portland, ME Some remote work may be available. - Qualifications :

  • High School diploma with 1-3 years' experience required. Associate's degree in a human services related discipline, plus 2 years' experience working in a human services position preferred.
  • Previous experience in a call center required.
  • Previous supervisory and customer service experience required.
  • Ability to obtain certification as an Information and Referral Specialist (CIRS) within 3 years.
  • Ability to coordinate contact center staff time for maximum productivity.
  • Excellent written and oral communication skills required.
  • Ability to take initiative. -
  • Computer proficiency in Microsoft Office required.
  • Contracts that have Rider D: Must be able to successfully pass a criminal background, child protective service check & sex offender check.
  • Must not be on the state or federal suspension and disbarment list.
  • Normal office conditions such as sitting, with occasional standing, walking, reaching, stooping, bending, kneeling, crouching, typing and lifting up to 10 pounds.
  • Driving may be necessary to attend meetings and trainings but is not a primary and essential job responsibility. Why Work for TOA? The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities. The Opportunity Alliance envisions contributing meaningfully to a community in which families and individuals are thriving and supported as they pursue their aspirations for a better life. Within The Opportunity Alliance, there is a shared belief that positive change is possible. The Opportunity Alliance (TOA) is a multi-service, comprehensive, high impact organization providing 46 integrated community based and clinical programs serving more than 20,000 people annually throughout the state of Maine. TOA tackles some of our community's most pressing problems: poverty, homelessness, mental illness, substance use, and domestic violence. Our programming draws from a wide range of resources, blending evidence-based practices with practical experience and community resources. Extensive benefit package -including: (offered to full and part time employees)
    • Generous paid time off; 9 paid holidays and up to 3 floating holidays per calendar year
    • Excellent medical benefits at very reasonable cost
    • Dental and Vision insurance options
    • Agency paid basic life insurance and STD & LTD disability insurances
    • 403(b) retirement with a generous agency match The Opportunity Alliance is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Keywords: The Opportunity Alliance, Portland , Team Leader - Contact Center - full time, Hospitality & Tourism , Portland, Oregon

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