Collaboration (Digital Workplace) Manager (Team Lead)
Company: Fisher Investments
Location: Portland
Posted on: June 25, 2022
Job Description:
It's an exciting time to join Fisher Investments; we're
continuing to invest in the future of our firm's technology and
information security. Our business is growing internationally,
which emphasizes the need to build an unparalleled global team that
inspires future scale through strategic solutions, innovation,
mentoring, and tight knit teamwork. We help support our firm's
diverse businesses, and we are excited to continue solidifying that
foundation as we add more accomplished technologists to our
team.
The Opportunity:
The Collaboration (Digital Workplace) Team Lead will set the
strategy and direction for using Digital Workplace / Collaboration
products and services to make our workforce more productive and
mobile while keeping Fisher secure. You will build partnerships
with other teams in Technology and Security along with important
partners to understand their requirements and to translate them
into technical solutions. You will report to the Associate Vice
President - Digital Workplace.
You and your team will oversee several platforms such as MS 0365,
Exchange Online, Azure technologies, Collaboration Tools across
Fisher Investments. You are well experienced in setting and
implementing a Collaboration / Digital Workplace strategy and
transformation with heavy focus on end-user experience, and with a
deep insight into external technology trends. Must have governance
and security expertise and in managing and mitigating risk through
establishing controls, using security related tools, establishing
and implementing associate processes.
The Day-to-Day:
- Oversee the end-user technology, services, and platforms
focused on delivering a seamless workforce experience accessing our
tools, apps and services
- Participate in teams to design and build enterprise digital
workplace experiences using technologies from Microsoft, Zoom and
others
- Guide the technology improvement, developing technology
roadmaps and implementing measurable improvements and results that
are aligned with our requirements
- Lead Microsoft 365 / EXO / Collaboration tools adoption and
technical efforts
- Manage the operational health of the Microsoft 365 / EXO /
Collaboration tools environment, including security, availability,
performance, and interoperability
- Mentor team members and perform direct report midyear and
yearly reviews and hold weekly and bi-weekly 1:1 staff meetings to
build success plans for them
- Manage evangelization and driving adoption with end-users
- Staff and manage IT project teams and service units with
specialists to ensure results meet negotiated customer expectations
and follow internal IT standards, methodologies, and
strategies
- Troubleshoot special problems and lead performance improvement
efforts for one's area based on a understanding of the technical
concepts, methods, and practices applied by reporting staff
- Manage aspects of diverse project teams, including
onshore/offshore personnel, 3rd parties and customer resources:
- Collaborate with Engineering on a long-term vision to use
Cloud-based solution to achieve efficiency, cost savings and a
seamless end-user experience
- Be the point person within the Collaboration Team, to manage
responsibilities across regions
- Collaborate with FI Security team to ensure standards are well
understood and proper controls are implemented, tracked and any
deviation is quickly remediated
- Create reports and present to executive management with factual
documentation of issues identified and clear recommendation for
mitigation of found vulnerabilities
- Interview and hire DWP / Collaboration Staff as requirement
come open within the group
- Knowledge and Use of SysTrack by lakeside to better understand
the Fisher estateYour Qualifications:
- 5+ years experience with Microsoft 365 / EXO / Collaboration
Tools Like Zoom, Teams Meeting, WebEx
- Experience providing end-user device support in a financial
service or regulated organization of similar scale and
complexity
- BA/BS in a technical discipline or equivalent experience
- Governance and security expertise and in managing risks for
end-users
- Expert knowledge in Digital Workplace and end-user device
strategy and transformation with heavy focus on user
experience
- Experience working in both strategic and operational
environments across all levels of an organizationWhy Fisher
Investments:
At Fisher Investments, we work for a bigger purpose: bettering the
investment universe. From unmatched service to unique perspectives
on investing, it's the people that make the Fisher purpose
possible. And we invest in them by offering exceptional benefits
like:
- 100% paid medical, dental and vision premiums for you and your
qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO*, plus 9 paid holidays
- 8 weeks paid Primary Caregiver Parental Leave
- Back-up Child Care Program available, offering up to 10 days
annually
- A cumulative learning and development framework customized for
every employee
- An award-winning work environment - we're Great Place to Work
Certified, and Top Workplace winners from The OregonianWe take
great pride in our inclusive culture. We value the different
perspectives and unique skills you bring to the team - it makes us
all better. Success at Fisher Investments is motivated by results,
a collaborative mindset and a commitment to accomplishing great
things - so if you are ready to do that, we are ready for you!
Apply today to be a part of a team environment where you make a
difference in the lives of people by bettering the investment
universe.
California employees accrue up to 17 days of PTO and 3 days of sick
time per year.FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY
EMPLOYER
Keywords: Fisher Investments, Portland , Collaboration (Digital Workplace) Manager (Team Lead), Hospitality & Tourism , Portland, Oregon
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