Customer Service Manager

Company: Root Whole Body
Location: Portland
Posted on: June 25, 2022

Job Description:

Customer Service Manager

The Customer Service Manager will provide day-to-day leadership and management a team of Wellness Concierges who ensure the Root customer experience is delivered consistently, seamlessly and true to the mission and values of the company. They ensure that each touchpoint across the customer journey is engaging, efficient, and effective. A successful Customer Service Manager will coach a team to deliver company revenue goals, increases client satisfaction rates, increases customer loyalty, and augments the experience to cultivate retention and membership growth. - This includes daily direction for the front desk to optimize our schedule, conduct customer service and outreach communications. - The Manager will provide direction to the Wellness Concierge team on a daily basis, understanding their role in keeping motivation and momentum stoked daily towards monthly financial goals. - They will track progress and direct trainings that will optimize the performance of their team.

Qualifications:

Minimum 5-7 years experience in front line guest sales service (spa, hospitality, healthcare, membership and/or retail preferred)
Minimum 2-4 years in sales team management experience
Bachelors degree in hospitality, sales, or communications preferred
Ability to build a team to drive growth, develop customer relationships and build community
Excellent communication, time management, organizational and follow-up skills- ability to train others
Experience building trust and developing customer relationships
Rigorous about preserving customer service standards of excellence

Keywords: Root Whole Body, Portland , Customer Service Manager, Hospitality & Tourism , Portland, Oregon