GUCCI Team Manager - Pioneer Place
Company: Kering SA
Location: Portland
Posted on: August 7, 2022
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Job Description:
Summary Influential, innovative and progressive, Gucci is
reinventing a wholly modern approach to fashion. Under the new
vision of creative director Alessandro Michele, the House has
redefined luxury for the 21st century, further reinforcing its
position as one of the world's most desirable fashion houses.
Eclectic, contemporary, romantic-Gucci products represent the
pinnacle of Italian craftsmanship and are unsurpassed for their
quality and attention to detail. Gucci is part of the Kering Group,
a world leader in apparel and accessories that owns a portfolio of
powerful luxury and sport and lifestyle brands. Job Description
Role Mission The Gucci Team Manager will lead and support all
activities to achieve store business objectives, demonstrating an
unsurpassed service culture. They will partner with the Store
Director and Associate Store Director to perform with high
integrity in Operations, Loss Prevention compliance, Human
Resources management, as well as in Visual merchandising
presentation. They will be a dynamic and inspiring leader who have
a strong background and desire in relationship building skills,
with both external clients and internal partners. The Department
Manager will represent the brand as a Gucci Ambassador by promoting
the values and ambitions of the brand within the market place. Key
Accountabilities Business Leader Drive and maximize sales
performance to consistently achieve the overall sales budget
objectives while ensuring operational integrity and monitoring
monthly profitably. Analyze monthly store performance, reporting
current business trend to cover every aspect of your departments
business, as well as, competitor performance to ensure an increase
in market share. Demonstrate sales leadership by playing an active
role on the sales floor through customer engagement with top
clients, ensuring the highest level of customer service is provided
and mystery shop goals are met. Maintain a high sell through with a
focus on full price selling through communication with business
departments to ensure proper stock levels and successful arrivals
of product launches in store. Communicates company set KPI's and
identifies strategies to ensure performance standards are met.
Develop and implement business action plans in collaboration with
the Store Manager to enhance sales for each product category and
client tier segment. Lead daily store meetings to communicate
current business trends and relevant updates. Partner with
management to promote brand awareness, establish market/store
presence, and capture competitive market share through community
outreach and company sponsored events. Develops strong working
relationships with all store personnel, including all cross
department management teams. Model the Gucci image through grooming
standards per the WW grooming standards. Client Development Achieve
business objectives by utilizing the company Consumer Management
client segmentation strategy. Assist in the development,
implementation and execution of company Consumer Management
strategy to retain and develop high potential clients within your
department. Lead the team on executing superior customer service
and after sales experience, to increase and retain customer
loyalty. Capture meaningful customer data for the purpose of
building relationships to personalize prospect client development
opportunities. Monitor monthly Consumer Management database
reporting. Monitor and track all client daily appointments and be
present during appointments to ensure the most elevated client
experience is being offered. Strong grasp on KPI's and ability to
strategize when performance standards are not met; Fully support
and align with all key business initiatives and new product
launches. Lead and support Company driven local events and product
launches, ensuring client attendance and sales results are met.
Model Gucci image through appropriate wardrobe and presence per the
company grooming guidelines. Operations Collaborate with
Operations, Human Resources, Loss Prevention and other cross
function departments while adhering to and enforcing all company
policies and procedures. Provide accurate monthly schedules, and
leadership zoning, by analyzing peak hours to ensure adequate floor
coverage. Support and maintain visual merchandising standards set
by the WW headquarters. Maintain full organization of company
assets in the back of house and front of house per the WW stock
guidelines. Daily maintenance of the consignment program to be
current and adhere to company policy and procedures. Responsible
for tracking all special orders through merchandising
communication. Weekly communication of best seller needs through
the Business Planning replenishment program. Performance and Talent
Management Conduct monthly coaching/counseling sessions with your
associates to review performance and provide constructive, timely
feedback. Oversee annual review process for your team and set
annual employee goals. Identify and build development plans for
your team's succession. Manage the allocation of staff resources
and scheduling to effectively drive sales and ensure excellent
customer service. Partner with Store Manager and Human Resource
Manager for all employee relations issues to ensure effective
resolution. Conduct on spot coaching to ensure consistent client
experience and offer immediate correction of behaviors. Promote a
positive and professional team environment that fosters trust,
integrity and superior performance standards, leading by example.
Ensure a consistent and branded onboarding experience for all new
hires. Participates in attracting, recruiting, and retaining a high
performing team. Builds a talent pipeline through networking and
competitive shopping. Job Requirements Minimum of 2-4 years of
sales management experience in retail, luxury retail, or service
related industry. Bachelor's Degree in a related field is
preferred. Ability to analyze selling reports, identify business
trends, and react quickly to the needs of the business. Proven
ability to drive positive customer experiences that build loyalty
and deliver measurable results. Ability to manage competing
priorities in a fast-paced environment. Proficiency with Microsoft
Office software including Word, Excel, PowerPoint, Outlook;
Industry awareness and strong business acumen. Strong verbal and
written communication skills and excellent organizational skills.
Passion for the Fashion Industry. Ability to inspire and influence
a team, with an entrepreneurial vision, and high level of integrity
and professionalism. Flexibility to work a retail schedule which
will include evenings, weekends and holidays. Core Competencies
Entrepreneurial spirit Sales and Client focused Developing/coaching
others Leading by example Relationship builder Effective
communicator EOE M/D/F/V Job Type Regular Start Date 2022-10-31
Schedule Full time Organization Gucci America Inc.
Keywords: Kering SA, Portland , GUCCI Team Manager - Pioneer Place, Hospitality & Tourism , Portland, Oregon
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