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Customer Service Representative

Company: Toyo Tanso USA
Location: Troutdale
Posted on: November 26, 2022

Job Description:

Acts as the customer's point of contact with Toyo Tanso. Communicates extensively with all departments of Toyo Tanso to ensure that customers' orders are manufactured and shipped within the customers' expectations. Tracks delivery commitments and on-time shipments. Communicates status of orders to customers. Generates reports as required Writes credits. Communicates any customer concerns, dissatisfactions, or complaints through established protocol. Maintains all documentation and processes necessary to preserve ISO- Certification. Investigate and report customer RMA's (Return Material Authorizations), due to nonconforming issues, analysis, reworks, complaints and misc. Participates in various internal meetings. (Occasionally external meetings). Keeps various computer data bases updated for use and access by their self and others. Inform manager of potential safety hazards.Job Type: Full-timePay: $22.00 - $24.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Life insurance Paid time off Profit sharing Tuition reimbursement Vision insuranceSchedule: 8 hour shift Day shift Monday to FridaySupplemental pay types: Bonus pay Signing bonusAbility to commute/relocate: Troutdale, OR 97060: Reliably commute or planning to relocate before starting work (Required)Experience: CSR: 1 year (Required)Work Location: One location

Keywords: Toyo Tanso USA, Portland , Customer Service Representative, Hospitality & Tourism , Troutdale, Oregon

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