Customer Service Representative

Company: Heart and Soul Animal Urgent Care
Location: Portland
Posted on: November 26, 2022

Job Description:

At Heart and Soul Animal Urgent Care, we provide high-quality veterinary care for pets needing same-day attention for their illness or injury. The demand for emergency veterinary care in Portland has grown exponentially in recent years, leaving pet owners with only one option when their pet needs immediate care: to wait at an emergency hospital for many hours until their pet can be seen. Safety measures put into place in response to the COVID-19 pandemic have only exacerbated this problem, requiring pets and owners to sometimes wait up to 12 hours to be seen. Our urgent care clinic is here to provide the same exceptional care for these pets in a more timely manner.CSRs are the first line of communication between our clients, doctors, and clinical staff. This vital role is responsible for ensuring warm, friendly, and professional communication with our clients in their time of need. They provide clerical assistance to the hospital and emotional support to clients during high stress situations.We are looking for a CSR to join our team who is confident and comfortable relaying critical medical and financial information with empathy and compassion and that understands the urgency required in emergency settings. The ability to multitask is very important in this role._ We are looking to fill a full-time position for daytime hours and occassional help with evening shifts. _ Tasks include: Inputting data to practice management software to set up client accounts Identifying potential emergencies in person and over the phone Coordinating the flow of pets and owners over the phone, in the parking lot, as well as on the triage board Responding to inquiries about the services our clinic provides; provide alternatives to clients if needed Processing payments Corresponding with clients via phone and email Communicating with other hospitals regarding patient transfers Preparing euthanasia paperwork and walking clients through that process Scanning and uploading documents into patient records Work Location: one location Work Remotely: NoJob Type: Full-timePay: $17.00 - $19.00 per hourBenefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Vision insuranceSchedule: Day shift Evening shift Weekend availabilityAbility to commute/relocate: Portland, OR 97211: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Heart and Soul Animal Urgent Care, Portland , Customer Service Representative, Hospitality & Tourism , Portland, Oregon