Guest Services Representative
Company: Krispy Kreme - Beaverton
Location: Portland
Posted on: January 26, 2023
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Job Description:
AM & PM SHIFTS AVAILABLE! Mon-Fri 8AM-4PM & 10AM-6PM or Mon-Sun
3:30PM-8:30PMGuest Service Rep: Starting Pay $15/hr!We offer our
Guest Service Reps benefits and perks here are a few:Blue Cross
Blue Shield Medical InsuranceDental & Vision InsuranceDomestic
Partner BenefitsPaid Time Off401(k)Join our Krispy Kreme Family!
With over 80 years serving local communities, Krispy Kreme is an
iconic and well recognized brand. We hire and care for team players
that have a superior commitment to guest service and product
quality. We pride ourselves in offering continuous growth for our
Team Members and Managers and are pleased to offer benefits such as
flexible schedules, paid vacation, medical, and a dining
discount.Krispy Kreme Pacific NW is the approved Krispy Kreme
Franchisee for the Pacific Northwest, Hawaii, and British Columbia
(excluding Tri-Cities and Yakima, WA).EOE. We participate in
E-Verify / Participamos en E-VerifyGuest Service Representatives
(GSR) are responsible for exceeding guest expectations by providing
efficient, friendly guest service. Ensures that all doughnut, baked
goods, Kool Kreme ice cream and coffee products are fresh and meet
Krispy Kreme standards. Maintains store cleanliness in the lobby
and in the back of the house. Teamwork, enthusiasm, and a high
energy level are necessary for success in this position.ESSENTIAL
FUNCTIONS: Includes the following (other duties may be
assigned):Greet guests with a sincere smile and listen carefully to
their needs.Fill guest orders accurately and quickly.Accurately
accept payment from the guest and provide correct change to the
guest when working the cash register.Accurately account for and
balance all sales, receipts, and cash.Become proficient in the POS
system within 2 days.Ability to expedite ice cream cones, shakes
and sundaes in a timely manner that meet Kool Kreme
standards.Suggestively sell and up-sell other products including
but not limited to: second dozens, specialty beverages,
collectibles, fountain and bottled beverages.Stock and rotate
doughnuts and baked goods in display case and rolling racksMaintain
awareness of doughnut inventory.Safely operate doughnut-making
equipment, processing equipment, coffee machine, and all other
equipment as necessary.Wash, sanitize, and dry all items placed in
the utility area, all doughnut making utensils and machinery, or
any other item requested by management.Assist with the general
cleanliness of the back and the outside of the store.Follow proper
washing sequence according to standard operating procedure.Comply
with all safety and sanitation standards.Communicate cordially,
effectively, and clearly with all Team Members, managers,
supervisors, vendors and guests.Perform calmly and effectively
under pressure.Ensure that all food items are correctly recorded on
computer register system.Maintain clean and orderly work area
throughout shift and leave it ready for business for the following
shift.Be responsible for personally knowing and adhering to the
material in the KremeWorks Team Member Handbook.Meet personal
schedule requirements punctually.Project a courteous, confident and
flexible attitude.Get along with managers, fellow Team Members and
guest.Accept constructive criticism.Work a variable and flexible
schedule which may include nights, weekends and holidays.Safely
transport items throughout all areas of the store on a slick and
uneven surface and stairs where applicable.Lift and/or move up to
10 pounds, frequently lift and/or move up to 25 pounds, and
occasionally lift and/or move up to 50 pounds.GENERAL RULESStand
and/or walk for an entire shift.Safely move about in all areas of
the store.Perform in limited physical space with variable
ventilation and extreme temperatures.Perform duties in an
environment that can be quite loud at times (including noises from
machinery, equipment, music, etc.).Must be able to refrain from
smoking for an entire shift.Work near moving equipment and
mechanical parts.May not take or give away any unauthorized company
property including food, beverage or collectibles.May not work
under the influence of alcohol or other mind/mood altering
substances.May not resort to any physical violence, intimidating or
harassing behavior.Follow all rules, policies, and procedures as
outlined in the KremeWorks Team Member Hand book and any/all
management supplements to the Handbook.Failure to abide by these
and other conditions of employment of the company set forth
elsewhere can subject a manager to disciplinary action up to and
including termination.Accessibility varies by location.INDFOH
Keywords: Krispy Kreme - Beaverton, Portland , Guest Services Representative, Hospitality & Tourism , Portland, Oregon
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