Bi-Lingual Customer Service Representative (Hybrid/Remote)
Company: Careerbuilder-US
Location: Portland
Posted on: January 26, 2023
Job Description:
Come Work with Us! Taylor is proud to now offer "DailyPay". With
"DailyPay", you can get paid on your very first day. No more
waiting for direct deposit or a paper check!
https://www.dailypay.com/partners/taylorcorp/Taylor Corporation is
a growing, dynamic company with big plans for the future - and our
people. Family owned and proud of it, we power our employees'
potential and strive to create opportunity and security for every
member of the team. We're passionate about our work, we believe
there is always a better way, and we're in this for the long
haul.Ready to build a career? It's time to look at Taylor.Your
Opportunity: Taylor Promotional Products, previously known as
Amsterdam Printing, is looking for an enthusiastic Bi-Lingual
Customer Service Representative with a passion for building strong,
trusting relationships to join our team! In this role, you will
interact with and service the needs of our customers.Your
Responsibilities:
- Answer inbound calls, chats and emails
- Place outbound calls to existing customers
- Assist customers with accurate placement of orders
- Inform customers of special deals and promotions
- Provide product information and pricing
- Research and resolve customer issues to ensure customer
retention and satisfaction
- Assist with refunds or exchanges when appropriate
- Engage appropriate resources to assist or resolve service
issues when needed
- Document customer interaction according to guidelines
- Navigation and promotion of our various websites
- Identify and share trends in customer experience
- Work independently and within a team to provide a positive
customer experienceYour Shift:
- Mon-Fri from 9:30a - 6p; some Saturday's and overtime scheduled
during peak season
- This position will be a hybrid role with 2-3 days onsite each
month and the rest of the time spent working from homeYou Must
Have:
- High School Diploma and 1-2 years of experience
- Fluency in Spanish - ability to write and speak Spanish
- Ability to perform multiple tasks efficiently, type 30 WPM, and
use Windows-based computer programs
- Positive upbeat attitude, efficient, self-starter and
problem-solver
- Experience supporting customer via email and chat methodsAbout
Taylor Corporation One of the top five graphics communications
companies in North America, Taylor's family of companies provide a
diverse set of products, services and technologies addressing the
toughest communication challenges. For 45 years, Taylor has been a
premier provider of powerful and innovative products, services and
expertise for individuals, businesses and distributors large and
small. Our 10,000+ employees spanning more than 25 states and nine
countries work diligently to create the interactive, printing and
marketing solutions that have helped build some of the world's more
recognizable brands. Everything we do begins with identifying the
unique priorities and needs of our customers and creating
one-of-a-kind solutions. We offer a full range of benefits to power
our employees' potential including: health, dental, vision and life
insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and
more.Taylor Corporation is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.SDL2017
Keywords: Careerbuilder-US, Portland , Bi-Lingual Customer Service Representative (Hybrid/Remote), Hospitality & Tourism , Portland, Oregon
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